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November 2023 by John Mendoza
It was great service all around. The wait time was horrible but it's crazy to see how many work injured people walkins hurt that day in this area of California there was. The processing and everything very simple easy. Besides the wait everyone was amazing nice even stepped back to see if I may be a triage because my back was my injury and is serious. I wasn't so I had to wait. Once they called me everything was smooth once again and very quick. Almost to quick like the doctor knew I hurt my back gave me some tylenol then sent me to physical therapy. Doctor didn't touch my injury didn't have me bend over lean re-create the pain just oh lower back here's tylenol go home don't do much for a couple weeks kind of felt like I was just another number they'd be collecting workers comp insurance money for and say they helped. Nownthe physical therapy guys are all awesome but there was so Manu guys it was like a chain gain with workouts. Next move over I slide into the last guys step ups someone doing what I was shoulder to shoulder only 2 therapists saw mine probably 4 times didn't even know if i was really doing the workouts correct. Just hurting my back more. Very nice very easy process but the care just isn't there it's like this I don't know the last time I saw abdoctor who actually seems to care anymore at all. It's for the money never the patient anymore. I'm dying hurting you give me 10 minutes send me packing
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November 2023 by Linda P.
First of all I wouldn't even want to give this place 1 star, if there was a choice I wouldn't even give them none at all. This place is the worst!!! I've never seen a place that takes 2 hours just to do a urine test. First and last for this place, y'all needa do better and not keep people here all day
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November 2023 by Sarah McCormick
First, the wait was not that bad; I have waited 6 hours to be seen, in the past. I think I only waited an hour? I had about six different tests to be done. Second, Alex, female-AMAZING, was efficient, professional and kind! Alex was able to run my tests, put the information in the system and move me onto our next procedure. I NEVER had to wonder what was going on, she ALWAYS kept me informed of the next step and reminded me that she would be with me and guide me. Alex is the MOST AMAZING nurse, I have had the honor of being in the presence of her care, kindness and efficiency. Thank you Alex ?
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November 2023 by Alex Smolen
Promptly opened at 8 am and was greeted. Check in was fast and friendly. Since I didn’t have an appointment I thought I would be there all day but took less than 2 hours for a drug test and physical. Everything was done efficiently and with great customer service. Good job to the team at Concentra urgent care!
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November 2023 by Kasandra Beltran
The staff is very professional and efficient! Luz has a light hand, I did not feel when she gave me my vaccine. The girls up front, Liz and Fabiola got my paper work ready so quickly. I appreciate everyone there.
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November 2023 by Jeff Williams
Even though the computer was down and I had to come back Elaine Dorado made it all worth it.. Her excellent customer service and skills blew me away for only being there for four weeks. I thought she had been working there for years. She’s definitely a keeper. Thanks Eliane for making my day great with professional and great service?
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September 2023 by Tamim Shetab
Went in for a physical, was initially told it would be a 2-3 hour wait, but I was seen within something like 20 minutes. Front desk clerks were very cordial and helpful. My provider was Dr. Khanna who was extensive in his assessment, and I could tell was a person who cared a lot about their profession. Great experience, was not disappointed to have come here.
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September 2023 by Michelle Avalos
The wait time was insane. I showed up at 8:02 and was the 4th physical my wait time was 3.5 hours. I wish they had their wait times posted online or something.they do have an option to leave after you check in and and come back within 10 minutes of getting a text you’re up next. The staff was all polite, after finally getting called the back office staff was even nicer. I got helped by Alex and I loooooved her, she was super nice and explained everything before she started the process. The doctor didn’t seem rushed or annoyed, she did the physical instructed me to wait and before I knew it I was out of there . Other than the wait time everything else was a great experience.
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September 2023 by Fahmmie Saetern
Literally, the worst place ever! I don’t know why my department contracts with them. Waited 4 hours for a physical and TB shot that was literally 30 mins of my life. Had to call my department to let them know I have been waiting for 4 hrs, even they were shocked that I was still waiting. Appointment at 1.. waited till 4:15 pm to be called and they close at 5 pm. Ridiculous!!
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September 2023 by Daniel Duran
Everyone there was nice. The girl that took my blood pressure was nice too, I forgot her name though but she was very professional. She has a cute mole by her mouth/nose 10/10
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September 2023 by Jenn D.
I'm going to give them two stars, only because once I finally made it back into a room, the nurse and physician seeing me we're both very kind and apologetic.But do not, I repeat, DO NOT! Come here with an expectation of being in and out. I came for a preemployment physical and drug test, I was there 8 1/2 hours And I got there before they even opened!They are either extremely understaffed or unorganized. Either way, the wait times are ridiculous! Be prepared!
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September 2023 by Jesus T.
Omg absolutely the worst place to go for your health issues from waiting for them to call your name after you register to well over 1 hour for them to call my name SUCH A BAD SERVICE
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September 2023 by Fahmmie S.
Worst place ever .. appointment at 1 and it's currently 3:10 and still haven't been called in .. everyone who came after me got called in .. super annoying and irritating. Now I know why a lady in the waiting room cussed them out. Be prepared to wait hours .. ridiculous!
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August 2023 by Chester Norman
Concentra is always busy, but I've never had to wait more than 20-30 minutes. The employees are always friendly. Would recommend this location to anyone needing to do drug test or Urgent care.
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August 2023 by Spot 11
The staff was not very considerate The doctor took about 5 mins maybe to access my injury and would not listen to my concerns. My injury worsened the following days and when I tried to return I was told I would not be seen again even though I was in considerably more pain. Worst medical visit I’ve ever had by far!!!! Would. not recommend this office to anyone. I don’t even like to do surveys but the mistreatment there bothered me that much to have to write about it.
