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July 2023 by Ellen M.
Great people work here!! nice and VERY helpful.I usually find what I am looking for, but of there's a chance that I can't, they will order it for me, Pronto!
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March 2023 by Danielle Olivera
Ladies are amazing and helpful
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June 2021 by Jody Freitas
Love it
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March 2021 by Morgan H.
Had a wonderful experience at Cosmoprof today! Melanie went above and beyond to find an item for me! I am so grateful and my baby daughter will be too because the brush was for her hair!!
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September 2020 by L B
They are rude and unwelcoming. Over the phone and in person. Do not greet, they ring you up with attitudes, or look at you but won’t ask if you need help (unless they assume you’re not licensed or stealing.) This store is 5 mins from my salon and home but I drive out to the Standiford location every week because I always have an unpleasant experience at the Floyd store. All of my coworkers feel the same way. You should not be working in this industry if you don’t have compassion for people, especially being rotten to customers who have done nothing to you.
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September 2020 by Sandra Ortega
Every time I go to this Cosmoprof there is no smiley faces they seem and they're working there by force no greeting I'd rather go to a different Cosmoprof or Salon Centrics they are always with a smile on their face very friendly always have a great experience Cosmoprof you need the Step Up A Notch would your customer service service
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September 2020 by Betty Rogers
Great service and friendly help
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July 2020 by Mariam Y.
This Cosmo prof location is very close to my home and Salon I go in there quite often. But Melanie and Casey are so rude now I try to avoid it. As soon as you walk in there they will harass you about every little thing if you have the simplest question they will answer you very rudely. Now I find myself going to The one by the freeway because it's just nicer there. Avoid the store if you can and if you don't want to get harassed.
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June 2020 by Susan Sappenfield
Great products and really good service! The girls are so helpful and nice!
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June 2020 by monica G
I absolutely love this CosmoProf I love ALL the gals there SOOOO helpful... Melanie is a awesome store manager such great customer service!!!!Also my frenchie Bruno Loves them too ??
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April 2020 by Tracey P.
I was is need of a new pair of cordless trimmer's. I arrived at location to find out that they're only doing phone orders only OK no big deal. I arrive at 3:25 Place my phone call. The girl that answered was the most rude inconsiderate person ever. I ask about what cordless trimmers they have in stock to be told to go online and shop. I again asked which ones you have in stock on hand? She told me she didn't know right then she was busy doing something else. Ok fine forget the trimmers but since I'm all the way here already I need a few personal things. I asked can I Place an order for some shampoo and conditioner? She said I guess what do want? Also tells all sales are final. I said that's fine. So placed my order of 5 things. She then took my Cosmoprof number CC number and processed my order all while seeing me call from my vehicle right outside there door. Told to wait 10 mins while she gets everything. Ok again not a problem. I step out of my truck leaning against the front of my truck she tells me she needs to see my license and Cosmo card. What really??!! You just saw me place my order. Ok I go to my truck get my goods. Take it to the door and she says to come closer she can't see. Ok I step closer to the door and then tells me ok now back up. Unlocks the door and literally throws my bag at my feet a good 6ft toss. Then hurry's and shuts the door Re-locks it then yells at me not to order again so close to closing! I was stunned and speechless I get back in my truck and it was only 3:50. I'm sorry you do close at 4 correct? I started my order at 3:25. I've never been treated like that by anyone especially a place that I'm giving my money too. This employee should really be evaluated and needs proper training.
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April 2020 by Natalie G.
Due to the covid-19 shelter In place cosmoprof (which understandable) is only taking on the phone orders. So you call, give your card number over the phone and pay with a credit card... you then go to the store to pick up your product which will be left outside in a box. Our business has spent thousands of dollars here.. and I'm very unhappy with the service I received today. I ran out of shampoo and conditioner at home and I called and was getting loads of attitude ( I won't mention any names) I was snapped at on the phone... when I pulled up I tried calling a few times (phone was busy) so I patiently waited outside, then went up to the door and seen she was on the phone. Went back to the car sat for 20 mins... went back up to pick up my order when I was getting told off from the other side of the door. I stepped back, she dropped my things in the box and I left. I'm only posting this review because in the past couple of weeks almost every girl I work with has had complaints of the customer service there... with attitudes. We understand it's frustrating to be the only person working and understand you're probably really busy, but treating customers like this is unprofessional! I've been to grocery stores and other business lately and haven't been treated this way.
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November 2019 by Katie Rooney
These ladies are always helpful and professional. Love it here
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August 2019 by Christina D.
Let me tell you I have been to many cosmoprof a since getting my license over 10 years ago. I have never run across a rude person who worked there until I went to this location. There is one girl there who I won't name frankly because I don't care to know her name. Anyways every time I have come in as of lately she acts as if I am inconveniencing her by asking when she is getting more shipment, Or if matte polish works on gel. I thought they were there to help. Not there to talk behind your back when you come in ,not make eye contact with you and flat out ignore me sometimes when I am ready to check out. Because of this I will now be taking my business else where because a 10 minute drive is way better then the 5 minute and a rude professional. Honestly if she reads this she should try hiding rude glares when she dislikes someone if she can't fake it till she makes it she will get no where. Ok end of my rant. Go to the cosmo in Ceres the girls are so nice and they are more then willing to chat with you and help.
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May 2019 by john smith
rude, unfriendly, not helping at all... they look at me like I don't have money to buy their stuff. I am a businesswoman I know how to take care the customers, will never go to this place again.
