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January 2024 by Alesia Hilton
Every month for the past year I've had to pay a reconnection fee and it's getting tiresome I love their service but I'm tired of having to pay a reconnection fee
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August 2023 by Gary Pritchard
When t in to get a new phone... Marlene was HORABLE. (Coffee Rd.) Extremely bad customer service. Ended up leaving and driving 6 miles to the (Carpender Rd.) store, where Gianella helped me. She was great, in and out is about 20 Min.
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May 2023 by donna casassa
Jimmy at the Oakdale store is awesome! My phone was totally messed up and he knew exactly what to do to fix it in a matter of 2 minutes. Thank you thank you thank you!
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November 2022 by Yvonne Vecchione-Pickett
Always get my phones from Cricket for many years!❤️
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July 2022 by M Win
Normally I, my husband, & son have only had good experiences at this location. This is a complaint about training of a staff member. I went in the other day to purchase a new phone $$$. When I tried to purchase the phone my credit card was declined. I asked if they took American Express and the response was yes they did. We ran my card again and again and it was declined each time. The sales person was nice but offered no solutions. I went home to see if I could resolve the issue with my card. My card was fine and I was told it was the point of sale. I went back and the same thing happen. I called on the phone with the staff member listening to American Express say the problem was at the point of sale. At no time was this staff member concerned that they were losing a sale or that there might be something wrong with the machine. They did not call a manager or owner to see it if there was something they could do to solve the problem. I went home frustrated. I returned today, hoping a different sales person was there, but it was the same person. I was told that did not take American Express and that was the problem the day before. At no time did they apologize for wasting my time...so frustrating. What a waste of time.
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March 2022 by Katherine Neal
Was able to get what I needed for my older phone.
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September 2021 by Anne Cooper
Horrible service...sign posted OPEN...we walked in and the " manager " said she was on lunch to leave and come back HORRIBLE SERVICE
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August 2021 by Muzik T.
Don't advertise that you close at 7:00 PM when your door is locked at 6:45 PM. The lady motioned that they closed at 6 o'clock, what the heck. Which explains the average one star rating.
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March 2021 by Richard Satterwhite
Had items I needed. Very helpful and courteous will shop their again.
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February 2021 by Nisar Ahmadi
Unprofessional employee in which I talked to her today, I need some information regarding new SIM card she kept asking me to come to the store instead of helping me out
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January 2021 by Anne C.
Horrible service...sign posted OPEN...we walked in and the " manager " said she was on lunch to leave and come back HORRIBLE SERVICE, such a bad attitude...no wonder everything is going online
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January 2021 by J A
Awesome!!
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December 2020 by h almurisi
Excellent customer service! Really transparent and one of the best experiences I’ve ever had with a wireless provider. Switched over all my lines from my provider of 10yrs. Thank you Jamal for being so helpful and going above and beyond to help me. ??
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September 2020 by amie denton
Ther were friendly promo on service and very helpfull
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September 2020 by Pat Farmer
Busy, but very helpful.
