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April 2024 by Karen Hamilton
I scheduled online and was almost to the clinic (a 20-min drive) when they called and said the clinic was closing early and they wouldn’t be able to see me after all. Apparently the online scheduler is not accurate because I waited 30 mins and went online again. It showed availability and was going to let me schedule another appt for this afternoon. I’m not sure whether they are not keeping the scheduler updated, or if I am being discriminated against. Either way, I’ve definitely been left in the lurch, feeling sicker than ever.
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April 2024 by Becky Bayers
Great staff. Awesome doctor. He helped us out a lot
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December 2023 by Marc Genest
My PCP was booked thru June '24 so going on what I read from handouts and online I could book an appt and should be a quick easy experience, not to mention I was thinking I might have to use it as my go to in case my Dr couldn't see me. Making appt was fast and easy, filled out ppwk online, but had to fill it out again when got to clinic. Staff was friendly and polite. Took over an hour and half before the Doctor saw me, made a comment I should have called my PCP, see first comment, asked if I had any time restraint, I said I would have to leave in a while as my wife had an appt, he then mumbled something and walked out. I waited 10-15 minutes for someone to come in and update me as to what was going to happen, nothing, so I left. What I needed done was not urgent and I was not in pain, but having had the same procedure over 15 yrs ago, I knew it shouldn't have taken more than 20 minutes. Needless to say I was there over 2 hours and I will not go back.
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December 2023 by Katie Kat
This place is a mess. Dr. Basi is a man with egocentric views and I saw him yell at multiple patients. I am not sure which medical school he went to but this is not how you treat people who came to you for care, this is United States. Then the doctor goes around preaching that he is a ER physician when his medical residency was completed in Family medicine. He was not smart enough to get accepted into ER residency, that’s okay, let that go Mr. Doctor.Instead he goes around yelling at staff and patients, then flirting around with any girl that has blonde hair. Half the time I was there, he was boasting about his house renovations and marble floors. People are waiting 2 hours to be seen by this midget doctor with his head in the clouds, only to get yelled at.Dr. Basi, hope you read this review and maybe focus on improving your attitude towards patients.
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November 2023 by Danell Walczak
First time to elite urgent care. Staff was friendly and kind. Front desk was kind, medical team was all very friendly and kind. My daughter had an ear infection and Dr. Basi saw her and he was very knowledgeable and kind. Got her the treatment she needed all within about hour. Def recommend.
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October 2023 by Dillon Parson
this used to be a good place to go,I don’t have health insurance, so I signed up for the membership plan here,And it has been great.Unfortunately, there’s been too many bad experiences so I’ve decided to cancel.Dr. keeps on sending different prescription to pharmacist,And acts like it’s my fault, almost out of my medication that I’ve been taking for a couple years and all I get is“ call the pharmacist, I don’t have time to deal with this 10 times a day” even though the problem seems to be on his end after speaking to several different people at my pharmacy.
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September 2023 by Sydney Bauman
They always provide great care and very willing to provide treatment. Even IV antibiotics to really jump start your recovery (if necessary). Dr. Basi is a good doctor and does his due diligence to find appropriate diagnosis and treatment. His nurse staff is kind and thorough.
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September 2023 by Yessenia Giaba
I felt very comfortable going to this urgent care. First time going here and they were so nice the staff and the nurse practitioner. I will definitely be coming here from now on.
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September 2023 by Beejae64
Over all the visit went well, the receptionist was somewhat flippant an after she put me in a room, yelped I should have told her what was wrong. My thought was you could have asked, I wrote it on the paper I filled out. I also explained I put that info. in when I booked the 9:20 appt. online. She responded I don't have access to that information. My thought was, how am I supposed to know, that??!! The NP, was kind detailed and helpful. Thanks for making it easy to get in and be seen!!
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August 2023 by Mayra
I just wanted to share with the public that this doctor mistreated my mom today. He said some very rude comments and I quote, “why is your mom here, she has so many health conditions.” If I could I would put no stars. Please take your loved ones to an urgent care where the doctor is empathetic. I walked out with my mom right away. My feedback is for this doctor to be kind and understanding. If frustration is getting to him then leave this environment.
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August 2023 by Beyond_Reality01
It can be a wait sometimes even for simple things because the doctors taking care of many patients but all of the staff were very inviting and helped answer all of my questions and had such great personalities and really made the whole experience positive, calm, fun, and safe. I definitely love all of the team members here who work hard and have such great attitudes and care towards their patients. I have only gone here about two times of all times I definitely felt very happy with.
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August 2023 by Shannitude H
Quick service, but the male doctor I saw today, Dr Basi is cold and rude. I saw a lady there back in February, she was so nice and took time with me. This guy acted as though I was intruding in his day. He didn't even address one of the main issues I went in for, didn't do any of the usual checking of stuff that a doctor would do, breaths, ears etc . Nothing. Stood at the door with a clipboard and asked 'what do you want, why are you here.' I spent maybe 90 seconds with him, he then walked out and I never saw him again. The nursing staff came back in about 4 different times fire labs and an IV, then sent me home. Not addressing a huge problem and completely ignored another. This was a horrible experience. And it's been 9 days and I feel the same .
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July 2023 by Spencer Beggs
Disclaimer: All nurses and staff were amazing with a single exception of Dr. Basi.Unfortunately , he was terrible enough to ruin our experience and led us astray with a hasty diagnosis. My wife and I had evidence for a concern and he wanted none of it. He refused to look at any images or listen to symptoms, instead he briefly looked at a chart and gave us an answer with confidence. He also refused to refer us for a sonogram and left before we could ask any follow up questions.If you can avoid him and receive care from another doctor, you will fare much better. The facility and other staff were pleasant and professional.I did notice him having a pleasant interaction and shaking hands with an older gentleman after seeing him before he came to us, so take that information however you want.
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July 2023 by Dakota
My husband brought me here for intense ear pain. Turned out to have an infection in one ear, and perforation in the other ear. We waited about 2 hours for the practitioner. The staff was very friendly and helpful. I’m in between insurance and the prices are fair, and affordable. Booked the appointment online with no issues.
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July 2023 by Tami Simas
Our experience was great. All staff were courteous, efficient and did their job well. Dr. Basi is well known as a great Urgent Care dr. He was just as great as any time I have been here with other family members and care for patients.
