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January 2024 by C P.
When calling on the phone because they do not answer on Saturday like other banks, the automatic answering voicemail tells you your account is inactive! Panicking I had to wait two days to get someone to answer, she put me through so much to get through - a password I sent up 7 years ago I could not remember, my drivers license, etc. then tells me my account is fine and it says inactive on the voicemail because if you do not call in every 30 days it says you are inactive! What kind of bank does this!?! I'm getting out of this bank soon.
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September 2023 by Tom Cheese
Nice bank
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May 2023 by fala mine
Bad customer service, impolite staff, I closed my account with them and hope no one deal with them !
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April 2023 by Sandra Juarez
I experience excellent customer service and treat you with kindness . Bank tellers are very nice.
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March 2023 by Luz Juarez
I experience excellent customer service and treat you with kindness . Bank tellers are very nice.
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July 2022 by Keirsten McPheeters
I had to cash my payroll checks and I only had a temporary I.D. Thankfully they cashed them for me!
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November 2021 by nicole hess
Love this bank!!! They are so helpful and friendly. Anytime I have a question I just go in and talk to them and they go above and beyond to help. They even helped me set up my Venmo
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May 2021 by Kari C.
Horrible customer service, absolutely nasty, hateful people working there.
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February 2021 by Jackson Denlinger
Me and my family have banked with f&m for years at multiple different branches and have had nothing but great service. They do not have some of the features of larger banks but they have always been friendly and willing to help with whatever I needed. Certainly would recommend using them if you want a great local bank.
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September 2020 by Journi Romstad
F&m bank shut my card off while I was in Washington and I called this bank and the lady who answered the phone was SO rude. Said she couldn’t help me with anything because I didn’t know my pin, which I understand. But I set my password up 8 years ago and when asked if there was any other way she said to go to an f&m bank. But wait, there are none in this state. So I called another branch and they were WAYY nicer. Wouldn’t recommend this branch to anyone. The other one fixed my problem in 2 minutes.
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August 2020 by Tommy Martinez Jr.
Nice clean place with friendly staff. No complaints from me.
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June 2020 by Curtis Shively
Not a great bank, ever since I have opened my account here nothing but issues! I do not suggest this bank to anyone. For example, I open a loan and they gave me all my papers, even the ones they needed to open my loan and they called me to come back and give it to them! Not professional at all. The teller tells me she can’t help me with my questions! She does not even tell me let me ask my supervisor. Then I purchase something online a month ago. I never received the item. The lady on the phone tells me she can’t help me with that. I don’t even want to put one star for this bank. But I have to for it to go through. So don’t waste your time here!
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June 2020 by David Flores
I was thinking about to transfer all my money ther but I just look a very bad review and am scare now so be carful guys
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November 2019 by charlina r.
This bank is so incredibly unprofessional. Tellers are not friendly or personable. We had a cracked debit card took over a month to receive the replacement. Went in with a large check, they held the entire amount for 5 days, even after funds were verified. Last and final issue was when my husband was profiled, an older woman yelled across the entire bank asking him to remove his hat and glasses. His glasses are prescription. She yelled in front of other customers. We will not use this location at all anymore and will more than likely be closing our account all together.
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August 2019 by V
The worst customer service. They have no patience and are very rude especially the ones on the side desks. I recommend going to the one in Dale Rd, they are very nice and helpful.
