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December 2023 by Jackie H.
I spent $20,000 for tile demo and new wood laminates. They are beautiful. After a few months one of the boards separated. I've been asking for them to fix it numerous times for months. They have never done it. I also had a board that needed replaced due to dropping a cup in the kitchen. Finally my son in law moved the boards to fix that problem. I'm still stuck with my scratched board. The problem is the work is subbed out to a guy who's a jerk. Not his business and he doesn't care if he's rude to owners or fixes problems. They don't care either. When I mentioned it - they just ignored my comments. Unhappy in Riverbank.
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December 2023 by Bonnie Miller
Floors Plus was so good to us!! They cared for us and did a great job making sure we were satisfied!! They were very personable, took time and gave great service. We highly recommend Floors Plus!!
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August 2023 by Ana S.
Very friendly people however, they told me flooring will be ready in 3 days, 3 days became 1 week, 1 week became 2, 2 became 3. At 3 when they were about to tell me 4 I went and cancel my order. They did gave me my money back but it was a waste of time.
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January 2023 by Daniel W.
We had a great experience with Floors Plus. Brian was thorough and honest, installers were fantastic on our kitchen tile floor. Looks great, worth the money. Thank you Floors Plus!!
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December 2022 by Sheila B.
This company is a joke! I had my flooring installed back in September and it took until right before thanksgiving to finish with the things that were wrong! They have over charged me 750.00 and have not replied to the bank YET about why. They tried in my opinion to commit fraud! The bank is still waiting for them to justify there charges, and I won't be paying a dime more to anyone until this is resolved. They seem to have all the money in the world so it doesn't seem to be a problem with them. Bottom line is they can't justify it so they are ignoring this! I would never use this company again and I suggest everyone stay away and go to a reputable company.
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May 2022 by Carol B.
Thank you for the beautiful carpet job. From the first contact with our in home visit to pick our carpet to the installation was the very best experience we have ever had. Customer service was outstanding We give you all an A plus. Our experience was so wonderful, again thank you
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April 2022 by Melissa F.
We had a great experience with this company. They were fast and efficient. The crew worked well together, had a few laughs. No problems or concerns and when the floors were finished, they put me furniture back for me. I couldn't have been more pleased! Use them! You'll be glad you did!
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November 2021 by Mark D.
We had the best experience with these guys. Brian delivered on time and they were actually done one half a day sooner. We had 900 sq feet of LVP flooring put down and it looks beautiful. The guys that came and worked on the project were all professional and integrity drivin. Gustavo and his crew are beasts. I highly recommend these guys for obvious reasons. They are the best!!' Thank you guys!!
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October 2021 by Philip W.
Went through costco wasnt disapointed great customer service they showed up on time,and the installer was awesome true craftsman that takes pride in his work,meticulous cuts on stairs was flawless great job thanks
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September 2021 by Sue F.
I'll start with the good, they installed new floors and they look great. They said it'd take three days and they stayed that last day until they were done, about 12hours. However, they were replacing tile and the demo created a great deal of dust. They didn't cover anything first, we thought they would. It's been almost two weeks and we are still cleaning dust, we had to have our carpet and furniture professionally cleaned. They also broke a tile off the wall and didn't tell us. We had them come back to fix it, they said they'd have to return in a few days after they got a replacement tile, as of yet, we've not heard back. So, I'm not too happy about that.
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September 2021 by Teg C.
These guys know their stuff! They came out, were very professional and had the work completed in a timely manner. I am more than satisfied with the work they provided. I loved that they didn't try an tell me how great they were and how horrible other companies would be. Gabriel really did his best to save me money wherever he could without compromising the work. These guys respect what they do and they respect their customers. If they say it, they stand by it. If you want the job done right, go see Gabriel and the awesome team there at Floors Plus! Thank me later... LoL!
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August 2021 by Angel C.
Kudos to floors plus for(Brian w.) for taking time to come out to fix the situation. He was sincere in his urgency to help fix the problem that his previous careless inexperienced trade left behind. He sent a very meticulous partner in who took his time to do the job correctly and with great care and I couldn't be more happy! Thank you for making it right! I will be calling them again to finish more areas of my home soon.
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June 2021 by Reyna M.
I contacted Costco to install my floor which then they had this company flooring plus contact me for a no fee quote. Brian came out & just sold it to us! He knows what he was talking about and answered all our questions! We decided within a week to give them the green light! The installer Brian did an amazing job omg I couldn't be happier! He moved my furniture my appliances! Demo my existing tile & carpet & laid this beautiful LVP floors!!! Highly recommend them! They know what they are doing!
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June 2021 by cheri riebel
Spencer is awesome! Great customer service and very helpful.
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May 2021 by Deborah S.
My purchase for flooring was through Costco and Floor Plus was contracted for my flooring. Salesperson (Keith) that came out was great and we decided on the flooring. Closer to the install date I was emailing the salesperson but received no response. Called and was informed he was no longer there and was handed off to Gabriel. Very good service from Gabriel, answered all my questions about the preparation for the install. The cost included the installers moving heavy items from the rooms. On the day of install we explained how the full size leather recliner in the master bedroom should be removed from the room. We did not watch as they moved the chair but prior to moving it back into the room we noticed some damage to the leather that was not there previously. When we pointed it out to the installer he questioned if we were sure that it wasn't there already. We also found that a threshold was cracked in the room where carpet had been laid and when pointing that out was again questioned if we were sure it wasn't like that already. My suggestion to anyone using Floor Plus is to take specific pictures of your furniture that is being moved prior to the install. I get that some scuffs and chips to walls and door frames can happen and in the past other installation crews have admitted to the damage. I was in communication with Gabriel at Floor Plus about the leather chair but appears that the conversation is over as I have not received an update for over a month. They have good selection and friendly people at the store but it is very concerning that the installers are not up front about accidents that occur.
