-
October 2023 by Bambi4Ever
My car died on the way to work. I had a mechanic lined up to diagnose and fix the issue. That mechanic fell through and was not being very upfront. I called J & W Automotive and Rafael had me bring my car in the very next day (on a Saturday). Very upfront and did not give false possibilities of what could be wrong. We were thinking ECM issue as we had already replaced the starter and alternator due to them being burnt up. Rafael went straight into testing the ECM and confirmed that was the issue. Even though it took awhile to get the part I am very happy with the work that was done. Most mechanics try to sell unnecessary fixes which was not the case here. The first mechanic I had lined up told me I needed a new engine even though he had not even looked at the car yet. Highly recommend J & W Automotive.Service: Electrical repair
-
August 2023 by Pauly Pocketz
Only mechanic I’ll go to. Always polite and gets the job done in a reasonable amount of time. Never had a problem going here. Always fully explains what he is going to do and even shows you exactly what the problem is before he goes and fixes it. Highly recommend this shop!!!!!!!!!!
-
August 2023 by Jordan D.
Good people, I needed a valve cover replacement and they were able to get me in same day and fix it for a reasonable price. At first when I picked it up the gasket didn't seal right so it was leaking oil but I brought it back and they put a new gasket on and cleaned up the oil in the engine bay with some break cleaner. It's running fine now, he even gave me some tips for getting rid of battery erosion, I would recommend them to a friend.
-
July 2023 by Nai Saephanh
Great service. Got my A/C running better than ever. Would recommend to anyone.
-
June 2023 by Leopoldi F.
I made a last minute phone call with a time crunch for what I thought was a reputable shop....I WAS RIGHT From the first phone call, to finish, I was treated respectfull and honestly. I have had a couple follow up messages who I believe is the owner Rafael, ensuring that my ride is running right. This is the type of Genuine Kind Customer Service that is way above and beyond todays standard. I couldnt be more greatful for this teams attention to detail... as and Aviation Mechanic I know Excellance when I experience it
-
February 2023 by Laloni Burke
Amazing service. Even checked on us to see how the car was running after service. Would definitely recommend and come back.
-
February 2023 by Amber Drummond
We take all our fleet vehicles here to be serviced. Excellent staff, honest and straightforward, we are very satisfied with the work they do.
-
February 2023 by Yaya S.
Had a great experience with Rafael and very satisfied with the service that was provided and the customer service was very good. Also liked how everything was explained in detail what needed to be done. It was also done in a timely manner. This is my new shop for repairs and will be recommending others to J&w.
-
August 2022 by Ashley S.
Went here to get a machine calibrated on my lunch break from work. Owner was not there and the worker did not know how to use the credit card machine. He called the owner to help walk him through using the machine... long story short: the business credit card machine was down and owner wouldn't be back for an hour (way past my lunch break), and my machine wasn't calibrated so now my truck is locked out and we have to pay to get a tow back to this shop so we can get it calibrated. So d**** They wouldn't calibrate it and charge me later, they don't have have no Venmo or Zelle. Only wanted cash, which I didn't have nor did I have the time to run and get cash due to their location. Keep in mind I spoke with the owner in the morning who told me to come in at the time I did and he never mentioned the machine was down or he preferred cash.
-
August 2022 by Marisa Bazaldua
Ralph and Roberto are a great team! I went in for a general maintenance and oil change and they were able to walk me through the process and answer any questions I have. I would highly recommend 5/5 to make an appointment.Services: Brakes
-
August 2022 by K D.
Raphael knows his stuff. I've been using him for almost 20 years. Always makes time to fit me in and his prices are reasonable. Good, solid, trustworthy business.
-
May 2022 by Carie Howard
I went 3 years without A/C because multiple shops said there was nothing that could be done. J & W diagnosed and fixed it for me, no problem. They do very thorough work and are very trustworthy. Great experience for sure!Service: Air conditioning
-
April 2022 by H
Received my car back with nothing screwed back on, he even acknowledged it. Guy is always late. Says to drop off the car at a certain time and is never there. Constantly waiting on him. The check engine light keeps coming on after "being fixed" I'm starting to think nothing is being done. We had to take the car back 3 times because the check engine light appears, he thinks it could be something completely different everytime. It's really frustrating.
-
March 2022 by Angelina E.
Rafael and Roberto were so helpful and friendly. I called last minute and they were able to get the work done asap! Very friendly and kind! Straight forward with what needs to be done and a great sense of humor! I would recommend anyone needing some work done to come here. Thank you again guys!!
-
February 2022 by Ocean G.
I've been going to Rafael for a couple years now, he always does a great job and is very nice and real with you about everything, he truly tries to help you with what needs to be done and explains everything to you, not overcharging or anything. I was worried to find a good mechanic so I'm really glad I went to J&W and have stuck with them, would very much recommend ! Great work & great prices
