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February 2024 by Eduardo Sierra
All the employees look mad like they don’t want to work and just be home watching tik toks . Gen z is looking bright
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February 2024 by Hailey Magana
0 employees on the floor not even at the register when I went in today
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February 2024 by S. C.
No customer service skills at all. The person that greeted me did not look happy. I was looking at some shoes and the employee stepped right in front of the shoes and blocked my view to show another customer shoes next to the shoe i was looking at. A bit later I asked for my shoe size to try on and no one ever brought it out. I waited 20 mins. Another customer was waiting longer. I stood by the employee back room door and they were all in there laughing. Didn't seem like they were coming out with my shoes anytime soon. No one was out in the store. No one I could get a status from. I finally just left. I was planning on buying multiple pairs of shoes, but I'll never go into that store again.
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February 2024 by nikkole
Good service very nice
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February 2024 by Gaby Mejia
0000000000000 a thousand times 000000000000 It was very bad, terrible service, it's a new store and they think they are the best but it is the worst store, I will never buy something again. They didn't want to exchange my tennis shoes because they were used, please, it was a gift they gave me. And the ones from the one I returned because they didn't fit me and they didn't want to give me my money back and if I got another one that was cheaper I would lose my money because they didn't want to give it back to me and it was 70 dollars the difference the very rude guy I will never go back to that store that manager should to see what staff you have working there or will it be the same as your current employees ?
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January 2024 by Juan Ramirez
I waited 30 minutes and no one brought over the shoes I wanted to try on. Lazy ads kids working there
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January 2024 by Adri Hernandez
If i can give 0 stars i would. Came to return shoes today it says store hours open at 11am. Driving 45 min to get here and they are closed even though they have workers i asked if closed they said until later i asked what time they said they dont know. Never again. Horrible management
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January 2024 by Alessia Bevacqua
Don’t go here this is the worst customer service trust me lol. Including the management honestly don’t know how this location is running
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January 2024 by Jessica Rodriguez
WORST CUSTOMER SERVICE EVER!!!
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January 2024 by Josh Jr
Terrible customer service
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December 2023 by Vanny Torres
Terrible customer service!! I called to see if they had the Jordan’s 11 in stock and some guy name Christian answered the phone and stated yes. I continue to ask if they had a size 7.5 or 8 available and he said he was not allowed to provide that information over the phone! I told him I’m coming from tracy and do not want to drive out there if they do not and he freaken hung up on me!! No customer service, people like that does not deserve a job!
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August 2023 by Sugar Coated
Very great customer service. Came in for some running shoes and Isaak mora helped me with a great suggestion. Thank you! Will be back in.
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August 2023 by Ricardo Ochoa
Very pleased with how I was treated here by Isaak Mora , even though my son couldn’t make up his mind with his basketball shoes until isaak made a very great suggestion! Thank you!!
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August 2023 by cxidennn
Isaak mora was such a great help ill definitely be back
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July 2023 by Geno_1991
Horrible customer service all workers are just huddled up looking at you smh. You have to approach the workers to check on what's available on the good hand they have a better selection and great prices than any other store in the mall.
