Metro by T-Mobile is known for its outstanding customer service and helpful staff. At the Plaza Parkway location, employees like Charlie and Mimi have received high praise for their polite and attentive assistance. Charlie provided clear answers over the phone, ensuring customers felt valued and respected, while also taking the time to check for accurate information when needed. Mimi, the store manager, has been recognized for her ability to troubleshoot issues that other support channels could not resolve, showcasing her dedication to customer satisfaction. Customers also appreciate the staff's willingness to help with phone selections and setups, regardless of where the devices were purchased. Overall, Metro by T-Mobile is committed to providing a positive experience, making it a go-to choice for customers seeking reliable service and support.
Did not have the screen protector for my three year old phone. Wth
February 2024
The workers there were very helpful and polite, they helped me pick out my new phone and didn't mind that I got it cheaper somewhere else. They helped me set it up and got us three new free tablets, one which made a great gift for my Mom. They also had no problem with me being an android. ???4ME.
January 2024
I called about a half an hour before closing and Alexander had awesome customer service and even gave me some good advice ❤️ thank youuuu!
