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March 2024 by Fernando Lucas
Just abhorrent service. The short E. Indian female with dark hair is probably the most over the top terrible customer service person I have come across. We think she might be the owner or she's related to the owner because no one keeps a job as long as she has when treating customers this way. She was rude to my aunt who is in her late 70s because my aunt took exception to her tone after inquiring about their return policy. By the way their return policy is very restrictive and they're total jerks about it as we found out. Their selection is ok but you can't really tell if the braces or the walkers are right for you unless you try them on and they won't let you. You first have to buy them, take them home, try the brace on or use the walker on a clean carpeted surface, etc. Then if you don't like it you can try to return it but it will be another annoying conversation with that lady behind the counter claiming there was a speck of dust on the walker and they can't take it back!! ? Seriously though you're better off just doing a basic web search and getting whatever you need online. Most online stores have good return policies and won't ruin your day if you need some basic explanations on their return polices or if you need some assistance when trying to decide on what to buy. We were at a loss for words!That entire strip mall is a disaster, parking is a mess because you have to deal with Walmart traffic, then there's safety concerns because you have weird types hanging around the parking lot.
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February 2024 by Kevin H
My visit to Modesto Medical Market was made truly exceptional thanks to Edward Rose. He didn't just assist me; he made the entire experience worth it. Edward's dedication, expertise, and genuine care transformed what could have been a mediocre visit into an outstanding one. Without him, the place just wouldn't be the same. His personalized attention and willingness to go the extra mile are what sets Modesto Medical Market apart. Edward's commitment to ensuring customers like me feel valued and supported speaks volumes about the kind of service one can expect here. Modesto Medical Market may be a great place, but it's Edward who makes it exceptional. Thank you, Edward, for making my experience unforgettable. You truly are a gem in the world of customer service.
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January 2024 by Jonathon J
Limited cane & arm brace selection, and extremely overpriced recliner chairs. We double-cheked the same models online and the markup here is excessive. I brought my grandmother here and the employee at the front (short female, dark hair) was rude, belligerent and adamant about refusing to allow her to try on a brace even if she wore gloves. We had to buy it and then come back four days later to return it-- of course returning something here is another production/exercise in tolerating rude behavior & catty customer service. It took almost twenty minutes -and some very pointed words towards this employee- to finally get our refund. We wound up trying Amazon and they were a far better option- both on price and customer service.Re: owner's response to this review: We are referring to the short dark haired female employee who has worked there for the last several years. The last time we went was 4 months ago; sorry if it took a while to make you aware of your employee's behavior. All the best.
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December 2023 by Josie Hernandez
I came today's with my dad's broken wheelchair. I think it was the Mgr who helped tighten or loosen a bolt. Said it couldn't be replaced but what he did got it working again - and at no charge! I saw another lighter wheelchair that I will be buying here as the wheelchair is light which is what I wanted. Very very helpful.
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October 2023 by Elizabeth
I am so pleased with the customer service I have received today. It is very rare in this time to have young people be so kind and helpful. The young man jack that helped me today went above and beyond and actually had knowledge on the products. I stopped coming here due to the rude workers but after today I’m coming back!
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September 2023 by John D.
Been shopping here for awhile but customer service is horrible! Theres 2 young men who are rude and unhelpful (one with curly hair more so than the other) sometimes takes them a few minutes to come out of the back and they rarely say anything to me, occasionally I have smelt marijuana coming from the room they come out of. Very unprofessional. They also seem distracted and uninterested. I feel like a burden when I ask for his help. Even when I call on phone I quickly get a no or an I dont know their responses are very short as if im rushed off the phone. It wasnt always like this but something needs to be done about this. The girls who have helped me are nicer so Id recommend asking them your questions. Sadly I have to keep coming here since no other place in Modesto carries what I need.
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September 2023 by Eva O.
Rented a knee scooter, Nova, and I was so happy with the brand I purchased one for myself. Thanks Modesto Medical Market!
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July 2023 by Alvin Edelstein
Completely uncooperative with my effort to obtain insurance reimbursment.AWFUL!
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June 2023 by Brittney Frank
Terrible customer service. Please don’t waste your time calling this store. They are incompetent individuals who are not willing to provide mediocre customer service. I was looking for an item for my child and they cannot answer basic questions. I asked if they sell pediatric post op shoes. The employee responded that they do. However he was not able to assist in finding out what sizes they have. He gave the phone to another employee who was not able hold a basic conversation and eventually told me that they misunderstood my question and they only carry adult items. This was their way of getting me off the phone. If I could give zero stars I would. If you don’t sell a specific item, I understand. There is no need to be inconsiderate and rude in the process.
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February 2023 by William T.
Paige & Patrick are very professional, flexible, thoughtful, kind, hard working & went above & beyond in providing world class to myself & my mom for her business. I highly recommend that y'all go check them out & please go support this establishment!!
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October 2022 by Louise Taylor
I highly recommend this local business, I found the wheelchair I wanted and they were very helpful with choosing the right size. They also recommended accessories I might wanted to consider. They also offer home delivery, since I am unabled to stand or walk this was great. My wheelchair was deliver the next day, and the delivery person help with making adjustments so the wheelchair fit me perfectly. Everyone I delt with was happy and caring. I love my wheelchair the size was perfect and was easy to fit thru doors and we didn't have to move any furniture. And fit into our car with no problem. And prices were very fair. I give the business AAAAA++++ Dolores Taylor
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October 2022 by Nate Agui
I am looking for a shower bench for my father and I arrived at the store and apparently they close 10 minutes before their closing time. Walmart does not have what I’m looking for so it’s quite disappointing to show up to a medical store that’s already closed before their closing time. Your business lost out on $100 purchase because now I’m going Back to Oakdale which is where I drove from to CVS to get the bench for my dad.
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September 2022 by Beverlymae P.
Love it. Great place to when you need medical equipment or medical materials. Nice people that help you out and staff.
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April 2022 by professionalpiercer
Way too overpriced and not for the average shopper. Boosted prices for insurance pay I'm sure. Either way, I would pick things up here if you absolutely have to. Otherwise, search far and wide if showing in bulk. The last time inwent in there, a pack of wooden swaps was $14? Damaged and dusty. Oof.
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March 2022 by Delilah edington
Gal was friendly but what kind of medical supply does not carry catheters!!!!
