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August 2023 by Arlin Aguilar
TLDR; IF YOU ARE GOING TO USE THIS LOCATION FOR BUDGET RENTALS PLEASE BE WARY!!!!!I feel like I need to start off by saying that I don't like leaving negative reviews because they can do real damage in terms of business, but I've never had such a bad experience. I refrained from leaving this review for an entire month because I didn't want to write something out of anger. That being said I am generally level-headed about mishaps because I understand that things happen.This review is specific to the incident I had regarding moving equipment and a rental truck. I haven't used the storage units here, so I can't speak on that.I am glad that some people have had a good experience with their rental trucks and moving equipment. I can see how renting a truck from here would be OK for smaller moves. The only truly positive thing I can say is that the customer service reps from Budget have been cordial.Without getting into too much personal detail; we had a hard time with the rental truck, moving equipment, roadside assistance, and the on site employee.Reading the reviews I have seen others who had similar experiences.There's a lot to be said about the older woman we dealt with at this location. Her unprofessionalism was the driving factor for this review. She took a stressful situation from irritating to INFURIATING. She had a lot to say outside of being apologetic about major inconveniences that caused us a day of travel time. I understand that some of those things were beyond her control, but there was simply no need for her commentary-especially considering that we were not directing our frustrations at her initially. She later backpedaled and apologized after I had to remove myself from the building to keep composure. The things she felt the need to say before that had me flabbergasted. We ended up getting a refund, which I'm grateful for. However, you can't be reimbursed for lost time or unneeded stress.That was just the tip of the iceberg; we had a HORRENDOUS experience which I can go on and on about. Instead I will just leave you with a few things to consider and look out for instead.-DOUBLE CHECK THE EQUIPMENT EVEN THOUGH WHOEVER IS UP FRONT SAID THEY DID. Check to see if the truck is dirty so you don't have to be surprised when you get home and have to clean it out yourself. Check to make sure the blinkers and brake lights work before going too far. If you're using a tow dolly be sure to check the condition of that too. Make sure the lights on it work and that the safety harnesses and lock pins are in good working condition. If you feel that any of the equipment is unsafe or unfit for the road don't let them tell you otherwise-don't jeopardize your safety, the safety of others, and the safety of your property!-Drive the truck around for a bit before actually heading home to load it up because there might be a check engine light that pops up-we drove the rental truck from the location to our apartment and then back (to return the tow dolly) which was less than 40 miles when it popped up on the dash.-If a check engine light comes up it might be easier to drive back to the location and ask them for a different truck if possible. Do the same inspection you did with the first truck. I don't know if this was the case with others but roadside assistance was extremely incompetent and had us waiting for hours, drove to the wrong location, and then left us waiting with no further communication.-FROM WHAT I'VE READ IN OTHER REVIEWS YOU DON'T HAVE TO BUY THE INSURANCE.-If anyone up front gives you a hard time just be adamant that you are unsatisfied with the equipment/truck. Hopefully they will be accommodating, but from our experience and from reading other reviews that will probably not be the case.-When it comes down to it you are probably better off getting a refund and going with a different rental truck company.Moving is very stressful and I know that it's enticing to save a little bit of money, just be wary. I hope you all have a good experience a
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August 2023 by Amy Vedder
Easy to access, great office staff. I have used them before and I always come back to this place when I need storage that’s clean and ready.
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May 2023 by Jill V.
I rented a unit at palendale storage and it was very easy going the staff even gave me tips on how I can save on my rental as a matter fact I saved a lot I got twice as much for less. When I went in to do the paperwork the manager was super nice she really helped me out and even gave me a free cold drink and a new lock. I really like the management and staff here and the prices are un beatable so thank you palendale storage for your hospitality your a life saver.
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April 2023 by Amber Almazan
There is a difference between doing business as usual and caring about the business you do. Pelendale self storage cares about the business they do with you. The staff are beyond friendly and resourceful. Their mission is to provide assistance, relief, secure assurance for your items, compassion and empathy, all at a reasonable price. Extremely clean both inside and out side premises. I highly recommend Pelandale self storage!
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April 2023 by Cecilia Rubio Watkins
Michael in the office helped us secure a storage unit quickly. Facility is clean and well kept. We love the location, perfect for us and our needs.
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March 2023 by Parrisha F.
Total RIP OFF!!! We got the 20 footer and didn't drive more than 30 miles altogether paid 404$!!!!! We had the truck for three days (40$ a day) because our movers rescheduled on us last minute. We never drive the truck out of Modesto. The white lady at the front desk CONNED my husband into purchasing insurance but didn't inform us that it would cost $70 a DAY JUST FOR INSURANCE!!! Total scam and illegitimate way of doing business. Never will do business with these shady people again.
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March 2023 by Erwin B
Friendly staff and a very easy process highly recommend it . Best prices in town
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March 2023 by Rita Gogna
Service by Jason was friendly , professional and prompt . He made me extremely comfortable using the space for my personal important items . Thx Jason
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March 2023 by Champagne !!!
Friendly staff and a very easy process highly recommend it . Best prices in town
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February 2023 by Gabino Barreras
Great place easy access. Guy at the front desk was very helpful
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February 2023 by Genaro Castellanos II
Wish my husband didn't loose my unit, very sad & untrusting, but they tried working with him hey jus wouldn't
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February 2023 by Sheena Durham
Very Nice receptionist, Clean units & grounds Highly recommend this Storage Unit!
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January 2023 by A Martinez
Staff is very polite, efficient, & understanding,Made my experience easy.Thank you.
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January 2023 by Clarissa M.
This place really helped me out. I needed a storage unit closer to my home at a reasonable price and they had it all. Customer service was awesome. I think I'm gonna really like storing my stuff at this place.
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January 2023 by Crystal Molina
Palendale storage had all that we needed and Alexis took good care of right away sweet girl thank you palendale storage for having all we need even having a truck on hand to rent very convenient place
