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February 2024 by Courtney C.
I just wanted to get on here and share my experience since a lot of the reviews are bad. I am not questioning other reviewer's experiences, however, sometimes it depends who you are dealing with and what the issue is. I personally have never had an issue at this store. I recently started taking my puppy to the training classes. I also took my older dog to the training classes about five years ago at another Petsmart and the training is great. The methods used are easy for people to understand and be consistent with even if you don't have a lot of dog training experience. I had success with my other dog, and my puppy has only gone to two classes so far and is learning so well. The employees at this location are very helpful with any questions I have had. I have also returned things here a couple of times with no issues. Of course I had the receipt or proof of purchase on my phone or through my phone number used at time of purchase. I've also used their grooming services and never had an issue. I have had issues with other grooming places where they botched my poor pups haircut. So far the good experiences definitely outweigh the bad, not that I've had any bad ones so far. I just thought that the store deserved some positive feedback. Like any retail establishment, employees come and go, and sometimes certain ones are not the best when it comes to customer service but I think that this location is doing a pretty good job.
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February 2024 by Sherry H.
Horrible customer service! I went in yesterday and was treated horribly. I was in line for several minutes while the cashier waited on the person in front of me. They were going back and forth over an online purchase that they could find no record of, so that she could return it. They looked up her phone number and email address at least 3 times each, with the same result each time! I finally asked if there was someone else that could help me while they worked this out. The cashier gets on the radio and ask for another cashier because "the person behind the lady I'm helping wants someone else to help her". Wow! Now the manager comes over to help and to check me out. She gets on her radio and whispers something while giving me the side eye. I just wanted to get my stuff and get out of there. The line was backed up with at least 3 other people behind me. As I am driving off, I can see the original customer is still at the register and the line is longer than before. The manager checked me out and then closed her line, leaving all of those other people waiting. Just awful!
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February 2024 by Amanda Griffith
Took my dog into the groomers a few month back, this was not my dogs first appointment at Petsmart, but first time with this groomer. The groomer (Whitney) claimed that my dog needed to be sedated before she was brought back in because she was "aggressive" with her. Put a block on my Petsmart account so I couldn't book any further appointments. Fast forward, took my dog to Bark'n Beauties, had no issues. Said she handled like any other dog. Petsmart needs to check their groomers and maybe get a true professional before recommending drugging dogs.
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February 2024 by Cheyenne Woods
The staff is always friendly
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December 2023 by Edwin Fuentes
Good to see people willing to help customers at this place. Cashier went above and beyond assisting me and others.
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December 2023 by Tina Meckle
They are great, I went in for a particular item and was happy they had it stocked. Nice friendly place
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November 2023 by Riad Sweilem
I’m a glutton for punishment and continue to go back to PetSmart. No more. They continually change the prices on me. My dog is 11 years old. For 7 years (around once a month), I took her to PetSmart in Salt Lake City to be groomed with a furminator for about $72. Then I tip $20. Go to Chicago for a year or so, same thing. Then I moved here, and guess what? Almost $100! Today, I signed the document and initialed where the price would be $80. I go to pick her up and the price changed to $98. I ask why? They say it's the wrong breed then proceeds to tell me that I've paid similar the past 3 times. I wonder why? Maybe I don't feel like arguing with a little girl and want to take my dog home. Secondly, she’s a mix, it’s not up to you what breed she is when it was previously decided at multiple PetSmart’s what to classify her under; not to mention, a DNA test. This is the 3rd time they do that. I've had a PetSmart profile for 11 years. Now you want to play goody two shoes and charge me more? Bonnie is calm and sweet. Everyone who meets her, including people that hate dogs, says that. Not even joking. I support local and big boxes because I believe a job is a job. However, in this case, I beg anyone who goes here, not to and go somewhere else. I feel ripped off and considering reporting this higher at the company. Unfortunately, this is the first time I didn’t tip a groomer. I took $20 out at the ATM to give her until they pulled this bait and switch. From now on, I will go local and get her things from Costco and online.
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November 2023 by Tye Basye
Lots of goodies and stuff for your little loved one. Prices seem kind of high though. Maybe it's Bidenomics cause it seems everything cost more these days. Not much selection of reptiles this time, but lots of supplies.
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November 2023 by Daniel Ramos
Took my Standard Poodle for grooming and they did a great job. Love the store too, great selection of food, snacks and toys for every pet lover.
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November 2023 by Riad S.
I'm a glutton for punishment and continue to go back to PetSmart. No more. They continually change the prices on me. My dog is 11 years old. For 7 years (around once a month), I took her to PetSmart in Salt Lake City to be groomed with a furminator for about $72. Then I tip $20. Go to Chicago for a year or so, same thing. Then I moved here, and guess what? Almost $100! Today, I signed the document and initialed where the price would be $80. I go to pick her up and the price changed to $98. I ask why? They say it's the wrong breed then proceeds to tell me that I've paid similar the past 3 times. I wonder why? Maybe I don't feel like arguing with a little girl and want to take my dog home. Secondly, she's a mix, it's not up to you what breed she is when it was previously decided at multiple PetSmart's what to classify her under; not to mention, a DNA test. This is the 3rd time they do that. I've had a PetSmart profile for 11 years. Now you want to play goody two shoes and charge me more? Bonnie is calm and sweet. Everyone who meets her, including people that hate dogs, says that. Not even joking. I support local and big boxes because I believe a job is a job. However, in this case, I beg anyone who goes here, not to and go somewhere else. I feel ripped off and considering reporting this higher at the company. Unfortunately, this is the first time I didn't tip a groomer. I took $20 out at the ATM to give her until they pulled this bait and switch. From now on, I will go local and get her things from Costco and online.
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November 2023 by Kristy P.
Took my dog in for a groom for the first time. He's a Bichon Frise. I'm very happy with it. After explaining my dogs history about him being a rescue pup, she was so gentle and patient with him and executed his look. My only complaint is that it took over 2 hours. I try to keep in mind that certain things might affect the time, such as him not holding still but ya.
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October 2023 by Virginia Nunes
All the workers were very helpful and so nice. I shared a laugh with the young lady at the register. She was so funny. Left there still laughing and smiling.
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October 2023 by Misty Storm
Had a great experience with friendly staff. The store was also kept up very nice, as were the animals
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October 2023 by Angie Starlington
I would give them zero stars if I could. Some of the groomers are not kind to the animals. Who oversees these groomers? Seems like no body is managing them.
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October 2023 by Sherry Johnson
Terrible Service and very bad with animals in the grooming department. If you really care, its better if you would choose another place for you fur babies.