-
December 2023 by Ron M.
Great price, easy sign on via the web. The lady in the office was a great help.Thank you so much.
-
December 2023 by D P.
Would give it a zero if there was that option. I'm paying over $200 a month and the place is infested with rats. I was told to buy moth balls that's what their telling customers. They acknowledged they have a rat infestation problem, but offered no solution. Stay away! They'll take your money & not try and resolve issue. My clothes & personal items will have to be thrown away. I don't want them after rats have been through it. Disappointed!!
-
November 2023 by ROSA TOSQUI
Warning, do not use this storage facility, please save yourself the hassle and look for another storage company.My family from Los Angeles went to Modesto to empty out the storage unit to only find everything covered with rat feces. We will not be taking our stuff back home, everything will have to be thrown away since it is not safe or usable anymore.Personnel is also rude, the property manager Norma did not want to assume responsibility. Clearly there wasn't food in our storage unit. She states that other people have food in their storage unit, so save yourself time and find somewhere else to store your belongings.We will have to travel back to Modesto in order to meet with the insurance claim adjuster to determine the loss- totally unnecessary.Also, management please provide training to your employee Norma. She was rude and lacks customer service skills. My parents do not speak English and Norma mockingly was making fun of that.Terrible experience, you all might as well shut down since this is not safe having feces everywhere.
-
November 2023 by Jeff B.
Although service was good, the office was closed on Saturday, November 18, 2023, which was supposed to be open. Was not able to turn in keys. This presents a problem since I am headed back to Utah.I had a climate controlled unit, which worked well. Staff was friendly and extremely helpful during the move in process.Issues:1st: They have a real rat problem. When unloading everything out of the unit there was rat waste all over. Luckily enough when we did pack up everything we sealed it very well. 2nd: Pricing, jumped almost 100.00 from last year, for a 10 x 20 climate controlled unit.We found a 10 x 20 close to my brothers house, so he could start clearing it out for under half on what I was paying at Public Storage. This are the reasons for the 3 star rating.
-
November 2023 by John P.
DISGUSTING!We've had a unit here for the last year+ and we now find rat feces and urine all over our unit. The rats are running along the open grating above the units and spreading filth all over everyone's belongings. You can see rat feces outside of units as well from when other renters have kicked or swept theirs out.Employees are doing their best, but their bosses don't seem to care. We've had to throw out multiple items.Do NOT rent here.You will be forking over your hard-earned money in order to have your belongings destroyed.
-
November 2023 by Bree Ferreira
I had an amazing experience from Kim. Very nice lady! Patient and understanding. Thank you for helping me out! She needs a raise. She is the only reason why I am giving three stars. It would have been five stars if I did not encounter Norma. That lady was rude, yelling and was very unprofessional and for that reason I will never be returning back to that location because of her. She drives your customers away. My family will also be vacating because of her. She deserves to be fired!
-
November 2023 by Ronin Splinter
Avoid at all costs! Not only do they keep increasing prices on your unit once you store your items. Come back to storage and find out they have a rat/mouse infestation! My item have rat droppings all over them, items have chewed through. As soon as I can am closing my storage and getting all my stuff out of there!! Again avoid at all costs! Unless u don't care about your belongings!
-
October 2023 by Beatrice Mayorga
I had an easy and friendly experience with them.They helped me with showing my storage unit. And even made sure it would be clean before moving in.They were so nice and caring to my daughter and I. Even went out of their way to give my daughter a fruit snack.
-
August 2023 by Debra Miner
Public storage was such a great place to do business. Spoke with Rebekah and Kim. They were so helpful pleasant funny. Made me comfortable they were able to help explain app . Kim went with me and show me where my unit was located. Can’t say enough about these two young ladies. If you looking for storage your at the right place. If I could grade higher then 5 it would be 1000
-
August 2023 by Debra M.
Rebekah and Kim Amazing to work with on my storage size. Kim explain about code gates and door pass code. Also the grounds are very clean and safe . Just a real good place to do business. I highly recommend if you need a storage. Thank you Rebekah and Kim
-
July 2023 by R Leon
Norma and Rebecca were super friendly and helpful at the Sylvan Ave location. We weren’t sure on storage options and they gave us options. Walked us around to show us what would work for our storage situation. Definitely recommend this place. And super patient and friendly with kids if you have to take them with you. So nice to offer my son water with this heat. Thanks!
-
June 2023 by Phong L.
Our unit was covered in rat feces which apparently is a known issue at this location. We moved out early this month and during the 2 evenings emptying out, I must have met 5-6 others moving out due to the same reason. Please check your existing unit to see if you have rat urine and feces around, we had just renewed for the month and there was no refund or coverage that would be given. We kept no food, just comic books and collectibles in it and spent a weekend disinfecting everything before moving to another storage location.
-
June 2023 by Celestina Colmenero
Opening a storage unit at public storage was by far the easiest process to do. Norma in the front office is so helpful with a friendly attitude. I mistakenly forgot to lock up my unit and she made sure to give me a call and let me know she secured my unit and my belongings. Very appreciative of her help.
-
June 2023 by Terence Braxton
We had the opportunity to rent a storage unit and had a very good experience with Norma and Rebekah. They both were very helpful and knowledgeable. Very professional and courteous! We are so glad we found this location. Thank you!
-
June 2023 by Paula Braxton
Our storage rental experience was overall a positive one. Norma and Rebekah were professional, knowledgeable, helpful and friendly. Thank you so much!
