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December 2023 by Cynthia E.
I went to Quest lab on Orangeburg Ave. and checked in as a walk-in with a STAT order from UCSF because their were no available appointments for over a week.. I waited for two hours and once my name came up the lab stopped accepting drop ins.. I have am a transplant patient who did not have a ride to another lab nor could Wait weeks for an appointment, as I tried to explain my issue with the lab technician SHARLENE she yelled at me as well as other patients who were questioning why we were doing old to leave and go someplace else.. I am just So shocked at the Unprofessionalism displayed here at a medical establishment! I l along with other elderly people left in tears as she yelled at me and others saying talk to my boss about !! This was simply awful
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October 2023 by Kenneth Moltmann
The person that drew me was very unprofessional when I told her it hurts.she said I need you telling me how to do my job. I'm not telling her how to do her. But hurt all the way up the arm. She didn't care about how it hurt.
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September 2023 by Francisco Gonzalez
Had a great experience with my son when going to get his blood work done, my son was really nervous about the needles (just like me) but Ashley helped with that, she was very kind and very professional. Super fast too, we were there for just a few minutes. Great place
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September 2023 by Tristina Chipponeri
Very gentle after telling them I've always had problems with nurses trying to find my veins.
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June 2023 by Alejandra I.
Had an appointment at 9:10am When I arrived, doors we locked and a notice was posted that they were "closed due to an emergency" No one called to let me know or reschedule my appointment. Incredibly inappropriate of you guys. Now im having to waste my time and gas running around. Had to reschedule at another location for 11:10am Ruined my morning, thank you
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June 2023 by Taylor Bennett
I accidentally made an appointment at this location instead of the one off Florida, drove 13 minutes to get to this location only for the clock to hit 1 minute past the 10 minute mark. The woman who helped me was extremely cold and uncaring and said I had to check in a walk in after a bunch of other people just came in the building. I did say, “**** my life,” under my breathe and then was lectured about what language I could use in their building. I think someone should lecture her on some basic compassion.
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May 2023 by Anonymous
Place is horrible. My wife went in for blood work. The woman doing the blood work was distracted, gossiping with a co-worker and not watching her work. My wife's needle had moved, so it wasn't drawing blood. My wife tried to tell her but the lady was rude saying it was probably my wifes fault, so what does the worker do proceed to try and put it back in the needle and dig around my wife's arm. 2 months later, my wife's arm still has bruising that doesn't seem to go away. It's honestly sad they the typical "I don't care about my job" workers. These places are just insurance scam places don't give af about patients, but they sure do charge for service. Absolute trash, there's also pictures to show the injuries, but I'll spare them the embarrassment if they even care. If it helps my wife was helped In the first room to the right, not sure if it's assigned rooms but that lady is useless.
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April 2023 by Sierra Whitesel
I’ve never had a bad experience but the last two times I’ve came here the lady in the first room always hurts me. I’m not sensitive when it comes to getting my blood drawn but she literally can never seem to find my veins and she always has to go digging in my arm and I’ve never had someone have so much trouble. Today I did a 3 hour glucose test and she hurt me all 4 times she drew blood. Absolutely insane. Everyone else ive had at this office is usually good but her.
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March 2023 by Jenni A.
Today my 91 year old mom and I had appointments at another Quest location, and upon arrival were told the appointments were cancelled due to maintenance problems. We had fasted and come from one of the outlying communities at 7 in the morning. So we drove to this location and of course did not, have an appointment. Sharlene (Sharline?) greeted us almost immediately and when we explained the situation, she said no worries and immediately went to work to help us. We were in and out quickly and so relieved we didn't have to reschedule or wait for hours. We did get there before 8am. Really appreciated her demeanor and professionalism!
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January 2023 by Oscar Saavedra
Says that they are open 7am on mondays been waiting outside for someone to open the doors and it has been 15mins this place is clearly unorganized. What a waste of my time.
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November 2022 by Christine R.
Very rude. Very unhelpful. I'd recommend anywhere other than here. I'm not sure if it's quest or this location. This is the first time I've used them.
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October 2022 by Sheila Wall
Had blood work 9/14, I have the app, it keeps saying results are pending. Results were given to my doctor, but I track my numbers also. Tried calling lab direct today, but voice tree only-no live person to ask where my results are as of 9/26 (today)
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October 2022 by Jewel C
Was able to get a last minute appointment and was so thankful for that!
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October 2022 by Cindy G.
I come to this lab pretty routinely for tests . I make a appointment every time. Super Fast professional service. Clean environment and a very convenient location . I'm a hard stick and every Phlebotomist is caring and understanding. I Highly recommend this Quest Team :) Thank You for all that you doFor your patients
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September 2022 by Andrew Taylor
I understand that the local office does not handle billing, but your corporate office does not accept google reviews. So I'm posting my review here, so people know the kind of backhanded behavior this organization operates.My son had a blood draw back in December 2021. Nearly six months later, we received a bill for over $400 with incorrect insurance information on it.We called the billing department, were instructed and complied with giving the correct insurance information, and they told us to ignore any further notices. The notices from Quest and our attempts to resolve their mistake were repeated twice over three months. Then, we were notified that our account would be sent to a collections agency.At that point, I turned things over to our attorney, who sent a letter to Quest. However, we have now officially received notice from a collections agency that we are still outstanding and facing further action by their team.The service within the office might be okay, but the corporate structure is completely broken. Our attorney will continue the fight for us, and we will be sure to avoid Quest Diagnostics at all costs moving forward.
