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January 2024 by Leslie Mason
Ever since the older guy pharmacist mngr left like 5yrs ago, the other 3/4 dont look at my scrips ahead oftime or put them in or check for prior auths and force me to wait while i have severe withdrawls and are idiots not knowing what withdrawal even was! Yes the dumb indian and asian lady didnt know opiods have withdrawal!! And they wanted an update diagnosis even though it's on every bottle ahead of time! This stpid lady wanted my drs ( on Christmas weekend) to send it and she refused to fill until she had it even though they had it every jan when i make my dr do this extra step! I threatened to sue because i would be having to go to the emergency room and my drs dont allow hospital visits for controlled substances!! Finally she agreed to only fill my methadone but no oxy...and she doesn't order enough meds and has had to have me drive to other rite aids and wait for her to cancel her order,call other location,then wait hours fir them to try to fill it...and if anyone is "ahead" of me gets the meds furst. So i can still nit have any for 48 to 72hrs! Ice cream freezers not working, out of ice cream all year, makeup isles are dirty,not restocked,not in right places for 60days!! I look every week when i get meds!! I heard some female mngr of makeup say she had shoulder surgery and had no pain but less motion...she said she just "didnt care about the isles and stock" to another worker during the day about 3months ago...If i could go to my old pharmacy in tracy that i never had probs at all with i would!! But im stuck in this horrible city!
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November 2023 by Jocelyn Carrillo
Definitely coming back for all my flue needs melinda was super helpful and knowledgeable on all the products and showed me how to use the Rite Aid App best thing ever!!
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September 2023 by Hanie C.
I went to the store yesterday and last week and I'm very disappointed that most of the cashiers always messing up my transactions whether they ring me up extra or forget 1 item. Also There 1 tall guy ( cashier) that so rude I was in the front waiting to be helped and he kept working even tho he saw me waiting at the checkout. Called him twice and I waited and told him I was ready. I understand that's his working but if you see a customer you can tell to be right there or say something but didn't hear anything from him.
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September 2023 by PJ Hutch DIY.stuffzz
Rite Aid IS a Good Store. But lately here, with the Change of Personal- particularly in the Pharmacy- Has Been LACKING!! There are Newer, Younger people there that Dont or CANT Understand or Appreciate when Their Customers Time Sensitive Medications are DELAYED!!My Pain is NOT being Managed on my Pain Management Program if my Prescriptions are Delayed!!Just Remember, there Are REAL People connected to those Number Scripted IDs!!
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July 2023 by Ernestina Okamoto
Store is very clean, no one hanging around store front, so I feel safe, employees very helpful. Very little wait time at check out and I don't feel rushed.
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July 2023 by Jon Edison
Worst pharmacy I have ever been to they act like there drs and each time they have attitudes so I told them ur here to fill my order so just do it I swear a bunch of incomadents there
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May 2023 by Diane GARRIGUS
I lived in Oregon and went to the Rite Aid in Hillsboro. The Pharmacist would not fill my prescription for my pain medication. At that time I was in physical therapy for a torn rotator cup, frozen shoulder and had just broken my leg. The worst service you could ask for!!! Then I went to the Rite Aid in Modesto, to my surprise all of my prescriptions are ready within 30 minutes. The pharmacy goes up and be on the call duty in opinion. I don’t have to worry about them not filling my prescription and being out of them. I have even told the staff that my service is so much better than what I received in Oregon for a few years. Highly recommend them, very caring and knowledgeable.
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April 2023 by Ace C.
If only I can give this place a ZERO...The latinx pharmacy techs with blue scrubs (Anita and another with wavy long hair) were rude and condescending. First time there and both were very unpleasant. Presented a discount for my Rx and the lady with the long wavy hair did not like it because they had to redo the billing. Anita also gave the condescending attitude and even towards another coworker because she was asking questions about medications.
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April 2023 by Rosalva Lopez
It's very convenient to get my thrifty ice cream here since I'm running my errands on McHenry and staff is very friendly like a associate named dreet, thank you for your friendliness!
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March 2023 by Zach T.
I wish they let you give businesses 0 stars. It would be more appropriate. I went to this location after I got out of the hospital with a broken arm. Had 10 tabs to fill with norco. They said since I am a patient in the Ceres location I should go there. I asked if they would verify the Ceres location has the medication. They would not help whatsoever. Poor service especially for a pharmacist that makes 50+/hr.
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March 2023 by Brianna Bowers
I believe his name was Steve in the Pharmacy. 10 outta 10. Our son had a medication that was out of stock at our usual Pharmacy. Checked a few other places. All sold out. Rite Aid had it in stock. Steve called our regular Pharmacy for a prescription transfer. Brought over the insurance card in the mean time. He had the prescription ready by the time we got there. All just before closing time. This guy is a gem
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January 2023 by Nathan M.
I simply don't use Twitter or Facebook because of their politics and don't want to waste my time
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January 2023 by Nathan Conley
If you have a medication you need filled quick. Do not order here. If you dare call in the order any less then a week and half before you need it, you won’t get it on time. Every time you call to check they will give you the run around and an eta of a few hours. Only to have to wait several days.
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December 2022 by Sabrina V.
This pharmacy, has been nothing but efficient, professional, kind, great customer service, along with lot's of empathy. The staff, particularly Gloria, the pharmacy manager. She has been wonderful to work with over the years. Also, Brian, Gracie, Holiday, Nicole, and THANK GOODNESS Michael the ignorant pharmacist is no longer there. We live on the north side of Modesto. Therefore, staff is very understanding that we prefer to pick up all our prescriptions in one trip across town. My family and I really do appreciate all their hard work and again their professional customer service. if an human error occurs for some reason. We let it go because it's not a big deal. Things happen and that is to be expected. We're so blessed that this is our family pharmacy, TYTY Rite Aide Staff
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December 2022 by Anant V.
Very poor customer service. Pharmacy staff member Michael was extremely rude. When I presented my GoodRx coupon, he said he would not be able to dispense my medication, whose bottle was ready, even though I explained I was completely out of it. He said my options were to pay the regular price or come to pick it up another day. When I explained that I had called earlier in the day and was told could kust bring the coupon, he dismiised me rudely and asked to step aside so he can take care of other customers.I was finally able to talk with the pharmacist Steven, who did help. It seems may be the store is too short staffed, leading to frustrated and rude employees, due to their job cuts from last quarter Rite Aid losses. What was looking to pick up in 5-10 min as I called in advance and got text it was ready turned out to be a 45 min ordeal due to long line and then rude unresponsive staff. Would not recommend this pharmacy for anyone.
