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January 2024 by Karen C.
Foot worsening... Hope Kip is pleased with himself and his improper ill fitting shoe advice...
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August 2023 by Melissa Jarvis
Bought shoes a year ago. They told me they would last minimum 5 years. They barely lasted a year. There were $300 shoes. They were very comfortable, I walk 5 to 10 miles a day at work. At first my feet or back didn't hurt. But a few months ago my feet and back started hurting and I noticed the stitching starting to fall apart. Now there's a huge gap in the side of the shoe. I asked for a discount on my next pair. But they said there was nothing they could do for me. I told them they would never have my business again. I can't afford $300 every year for new shoes.
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July 2023 by lara badal
My father and I stopped by for a pair of sandals for him, My father was helped by a new salesman Eric who was very attentive and professional, my father was impressed by Eric's time and effort so that he found a pair of comfortable and beautiful sandals for summer.
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May 2023 by Steve H.
I have to say I never thought my foot pain would be better by inserts. I've had pain to where I limped with every step for 6 months. I had an MRI. I've seen doctors, tried countless inserts, different orthopedic shoes, and then I was sent to Kip. This is a great man who knows how to help with your foot pain. He even had me come back after 2 weeks to look at the inserts I bought and then modified them! It's hard to find a person who actually cares nowadays. He even sent me a personal video he made about Planter Fasciitis for his friends and family. If you're like me and were losing hope, I highly recommend you see Kip.
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March 2023 by Night Sentinel
Just went there to get a wide athletic shoe and Brad helped me pick out the most comfortable pair of New Balance shoes that fit my feet perfectly. He was incredibly helpful, friendly, and the best part of my experience. Would go there again and recommend it!
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January 2023 by Marlyna Magallon
We have been coming here for diabetic custom inserts for many years. This time it started off as Jennifer contacting my grandmother, when my number was the one listed for contact! Notifying her that we needed to fix our documents to recieve inserts for my grandmothers diabetic shoes that she needs to walk due to amputations on one foot! Once I was able to fix the mistake we made i went into the store to drop off the documents and the person working called it in to notify her that I was there to finalize the documents and to now recieve our appointment! She had the employee hand me the phone and continued to tell us that we were ineligible proceed because they had the paperwork ready and we never made it a point to contact them back or go in to be seen. This is after several attempts of me going back and forth to get everything from all the drs and documents to the employees athe the modesto location losing my paperwork 3 times and I continued work with them and do it all over again. ive tried calling to speak to someone in the office someone other then Jennifer but I've had no luck. I'm hoping someone contacts me now that I've made this public. Because I don't see how you can justify how this is appropriate behavior when you asked us to fix something then proceed to state that now you can't help us and to find somewhere else from now on. Jennifer started off very rude and didn't care to explain anything to me or try to help resolve the issue due to not only my mistake but to theirs as well. Just simply stated to go somewhere else from now on!
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January 2023 by Annette C.
My 93 year old dad needed new shoes for his swollen feet. We tried a couple of places and finally found a place that had his shoe size, 10.5 4E. The Customer service rep Brad gave the best service. My dad is hard of hearing and a bit slow, Brad was patient, kind and my dad was super happy with his new shoes! Thank you!!
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November 2022 by Ernesto Ron
Best shoes in town . Good customer service. Very friendly
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November 2022 by Chuck Canady
Love this place. Shoes are great and workers are very helpful. Needed good shoes because my feet were killing me. They got me into the best shoes ever. I will tell my friends and relatives about there shoes.....Thanks again
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April 2022 by debra roberts
My podiatrist recommended New Balance shoes and this store. I purchased the exact shoes he specified. The review is not based on the fact that the shoes were very uncomfortable and did not work for me though the salesperson told me I would need to break them in. The review is based on the price of $285 for model wx407 WM. These shoes actually retail for under $100. I should have done my homework on the price before purchasing. The two stars is for the excellent customer service which I expect has something to do with the sales personnel receiving a commission but that is speculation. PRICE CHECK before wasting a lot of money.
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December 2021 by Mike L.
My 82 year old mother came in to buy a certain kind of shoes for her feet and told the salesman what they were. He totally steered her away from the ones she asked for, and talked her in to a very expensive pair of New Balance shoes. Then he proceeded to sell her inserts and take her for every dollar he could get out of her. She was not happy with them once she got home and walked around with them. She went back the next day to see if she could exchange them or get her money back, and they refused both. I hate that this sales person preys on a 82 old senior just to make his commission, and then for the store not to exchange or give her her money back, is pretty sad. I asked her why she has inserts in them and she said he told her she needed them. I know times are hard with Covid, but to totally take advantage of my senior mom is just appalling. I will be getting in touch with corporate to voice my disgust with this store and management.
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September 2021 by Mel Les
I love this shoe store!!! I actually went there for the first time yesterday... and I only shopped there specifically because of Chris!! He used to work at their Stockton store called Foot Solutions but now he's here in Modesto! He's absolutely the best shoe salesman I've ever had help me in my life!! Hands down!!! He's patient and will make sure you buy only what you need and makes sure your feet are comfortable and happy with your purchase. I put off buying new shoes all the time which I need to stop doing. I think we all get too busy with life and don't realize how much we're on our feet and need to treat them right with proper footwear! I will end up shopping here much more frequently since I need to be buying new shoes every 6-8 months and not every 4 years! ?♀️?♀️?♀️ Especially since I'm walking an average of 15 miles a week because I work in a warehouse. The shoes here are a little on the pricey side but everything is great quality and they sell shoes that typically will hold up longer than the shoes at most stores. I don't ever regret what I have spent on orthopedic designed shoes when they help my foot pain so much! Thank you Chris for all your help... and I will be back!!! ??? Ohhh... PS... the NuuSol flip flops are amazingly comfortable!! Wish I would have found these years ago... I bought 3 pairs in different colors!! Great for plantars fasciitis!!! ??
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June 2021 by Mary Bellus
I really appreciated this family owned store. Both shop workers were SO helpful, warm, welcoming & very KNOWLEDGEABLE!
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May 2021 by Steve Suttle
So far customer service was great. They were very patient with me. They had my kind of shoes that I needed for with my foot problems! A special shout out goes to Kylie ????
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March 2021 by Yvonne Aceves-Walls
Josh and Amanda were very helpful! Greeted us right when we walked in and offered assistance. Also educated my dad on the different features for his feet that are always in pain. It's been hard finding shoes that fit after his accident. They helped us find 2 new pair. Thank you for a great experience!
