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June 2023 by Google user
Absolutely garbage customer service. A manager, 7 months ago, made a mistake that cost me $400+ dollars. I have only been paid back half of it, with them constantly giving me the runaround and ensuring that it will be done \\\"next cycle\\\". I will never trust these people with promotions again. Absolute scam.
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May 2023 by Nathaniel Esteban
Absolutely garbage customer service. A manager, 7 months ago, made a mistake that cost me $400+ dollars. I have only been paid back half of it, with them constantly giving me the runaround and ensuring that it will be done "next cycle". I will never trust these people with promotions again. Absolute scam.
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March 2023 by Frieda White
I walked into the T-Mobile with several phone problems. I was helped right away, and left very satisfied with their service and solving of my phone problems.
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October 2022 by Bonnie Voelker
They are always SO helpful and professional.
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June 2022 by Allen Wells (Aw)
I assume they're good if they give me a call I'll give him five stars!
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May 2021 by Luis J.
I had worked with Cristian originally and he did an amazing job getting me started to upgrading my phone. Then I had Ishmael helped me to complete the task and not only was he super attentive to my need he took the extra steps to find what was missing from my order to the point of adding the manager of the store who was a wonderful person herself. Great experience these three need some .
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April 2021 by Stacey S.
I will never set foot in that place again. I had been told, on TMobile's website, that I would receive two free phones if I signed up with them. However, when I went in to this store they told me that this wasn't the case. I even showed them the entire Chat that had transpired and that I was told I'd get two new phones. This little snotty nose, Bruno Mars wannabe got snippy with me and my 84 year old mother. I am not used to being treated with such disrespect. I asked to speak to his supervisor, and he told me he was the supervisor....NOT!!! Consequently, I left there and drove to the Riverbank store and was greeted with respect and left there with my two free phones as I had been promised. The little boy at the McHenry store needs to take lessons on how to treat customers!!!
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March 2021 by ajamu green
Great service
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March 2021 by Rodrigo Dimas
Good ariana was very nice
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January 2021 by Estella Hill
Horrible SERVICE they affraid to let you look at the back side of the phone sales person said this for their protection?????????????
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November 2020 by Joe V.
Visited the store today and was helped by Raja. Very friendly and super knowledgeable. He was able to get me a new iPhone, port in my line, and process my rebate.....all in under 15 minutes. Very efficient and excellent service overall. I love Tmobile even more now. Thank you Raja!
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September 2019 by Barbara Adams
Much better than the Riverbank one by a long shot
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March 2019 by John Flanagan
Rev is one of the most professional, intelligent, honest, and friendliest t mobile employees ive interacted with. Ive went to all stores in the area and this will be only store i do business with in future because of this gentlemen. Retail staff dont get enough recognition for good service. Good job Rev.
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February 2019 by Mark King
Excellent service
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January 2019 by Lia
Honestly they have great customer service. It's barely busy so I suggest if you want quick and efficient service you go here.
