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March 2024 by Destiny L.
Great people, great customer service!!! Always willing to answer questions, I've always had great conversations with the staff. I drive from sonora to specifically come to this place, not to mention they have been upgrading the store and it's looking great! If you take your kids in ask for the gentleman who does the awesome magic tricks!!! He was great!!!
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March 2024 by Nicole O.
There is an older gentleman there who helps you get the fish. He is rude as hell, he should not even be working at that store. I don't care if he owns it or not. Telling me he cannot sell me a fish that fits in the 75 gallon tank because I have 55 gallon, but he has two of them squeeze in a 5 gallon tank in the back when I asked him how long have those been there he could not give me an answer. Somebody needs to call because they also have little beta fish and cups with barely a quarter inch of water in their fence sticking out dying in the damn cup, how can you not sell an animal that you are slowly killing in your store to somebody who will love and take care of it. I would never go back to the store ever again, I even let the lady know at the front desk When she asked if I was help today and I said no, he was very rude, do not go here and they are not racist because I am white just to let you know the other reviews they are just big and they don't wanna get rid of any of their fish apparently. Horrible experience made me and my friend feel very uncomfortable. We we ended up going to Petco where they helped us with everything we needed and we're very polite about it.
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March 2024 by Vincente M.
horrible customer service!!! the owner and his family members are RACES as hell so if you not white don't go there because they will treat you wrong they have tons of died fish in a lot of thier tanks also they don't take care of the fish good so most of the fish got Diseases, and all the fish and products are over priced this store is bs they need to be shut down it's a waste of property
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February 2024 by Lanie A.
i love this place great prices and quality! i love the people and fish variety! the reviews are very much opinion based
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January 2024 by Daniel Isquierdo (Dice)
Iv been going to Tropical Haven from when i was 12yrs old im 49 yrs old my parents used to take me now I take my kids so IV been a proud customer for about 30 years I hope that tells you a lot about this place it's the best take my word for it they have everything you need always have take my word for it and you can take that to the bank
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January 2024 by yahaira chavez
The best place to get you fish from the owner and the staff ara amazing.they guide you if your new on starting on fresh or salt water.Highly recommended guys ♥️☺️
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January 2024 by Speed S.
I came to this store to see what types of tropical fish they had in store. I was amazed on many fish was on hand and I wanted to start all over again to have my own fish tank's again during a long spell of 3 decades ago. They were very helpful and help me out on items and suggestions on how to buy fish that are compatible to other fish's in the tank of different species in the group. I bought a beta and found out that one had a pop eye and that they were sorry and ask me if I wanted to trade it for another beta,I ask them no and that I would take care of it,cause I really like that color and I wanted to cure him myself and they said no problem and gave me some suggestions on what medicine would be good to use and how to prepare it for quarantine it from the other fish's. I was very happy to have that type of customer service.Thank you Tropical Haven for your help.............
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January 2024 by Victor Aguilar
Great local fish store with a wide variety of hardscape, tanks, equipment, supplies for both fresh and salt water builds. Excellent selection of fish too. Great costumer service.
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January 2024 by Lisa F.
Supportive business for serious Aquarists. This is a struggling business run by nice people. There are lots of tanks and a wide variety of critters for sale. Improvements could be made in the cosmetics of this aging business but I believe they are overall best in town for hard to find items.
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December 2023 by Camila Patino Z.
I love this store!!! Such abundance, doesn't compare to any other pet store i've been to!
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November 2023 by Deandre Barnes
Older Caucasian lady very rude, much attitude for no reason. When I first walked in, she looked me up and down, as if I didn’t belong here. She was the only worker that I seen And all I asked was for her, to help me on the pricing of small mealworms for my bearded dragonAnd that was so hard for her to do.Other people may have had better experience at this business, but I no longer will step foot back inside
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October 2023 by Brandon D.
Rude over the phone and I didn't appreciate it at all . Could barely get my question out before he was talking over me.
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October 2023 by Brian Eugeni
Incredible selection of fresh and salt water fish. Not everything you see is for sale. Some of the fish are the owners and not for sale. Service can be slow when shopping for fish if multiple people are looking to buy at the same time. Lots to choose from, but you must be patient if you are coming here.
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October 2023 by Kevin Hvizda
Rude, not helpful older lady working there. Gave my daughter a hard time while she was in the store. I called to talk with manager who is “out of town” for two weeks. So I spoke with the older lady , she was rude to me as well and when she didn’t like what I said, hung up on me. Never going there again!!!
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September 2023 by AC T.
I was a bit apprehensive about checking the place out at first based on the polarizing reviews and the photos. But I went anyway because I know how retail can be and needed to experience it myself. The merchandise is actually well kept. Things are organized by categories well and it's easy to find what you're looking for. The selection they have is good and they carry a variety of products. Their pricing is VERY good. I think I've only come across a few things there that were higher than other places, but for the majority of products, the pricing is comparable or better (even vs Amazon). The fish seem to be pretty well kept. If you go in once and pass judgement, I can see how at first impressions some would be put off. The tanks aren't the cleanest they could be (but I also know the equipment needed to keep them all pristine are expensive and then you have to have the space to take everything down, temporarily rehouse all those fish, install it, put everyone back in their tanks - I get it, that's a HUGE task and a lot of money). Occasionally you come across a dead fish (this is not uncommon and totally normal - it happens). But from my handful of visits over the past few weeks, I definitely notice they do take care of their fish. I've seen fish moved out of their original tank for isolation, dead or sick fish are usually removed within a reasonable time. The fish, for the most part, seem very well kept. The first time I visited the tanks with all the plants were left wanting... but my last two trips it appears someone had taken the time to fix it all back up. They had some very nice anubias available. And I had to buy all their red tiger lilies - just gorgeous. One tank did have a bad case of cyanobacteria- that's a task all in itself - I'm sure they'll sort that out at some point. The staff are very knowledgeable with products and fish keeping. I don't think any of the staff are rude at all. I can see why some people would think that; people get tired, you don't know what's going on in people's lives, customers can be unreasonable often (I speak with decades of experience... ya'll gotta chill some times). But I think they are all quite friendly people. You can ask them anything, they will give you an answer the best they can. My dad had an issue with a tank kit he bought, not the store's fault, it seems the manufacturer forgot to include some items, he called and they said they'd make it right. Pulled the missing items right out of another box, put that box aside to be returned to the supplier. I really enjoy this store and the staff and will definitely bring them my repeat business. If you've been on the fence, or had a bad experience in the past, I highly recommend you check them out or give them a second chance.
