-
March 2024 by Azoreanprincesa faith
Uncomfortable to shop here!
-
March 2024 by Elizabeth Lainez
Always a good experience
-
February 2024 by Shanel Esaloo
Beautiful, clean and well organized Ulta with a super friendly staff, but the customer service was customer servicing a little too much. You can tell that they’ve been warned to keep an eye on everyone and minimize theft in the store so much so that it was a little cringe and super uncomfortable to shop the entire time in the store because we were being watched. My mother and I were in there looking at a couple of products and were approached more than a couple times if we needed help. One employee had a basket and would come and say “excuse me” and pretend to open up a shelf where we were standing and do NOTHING just to keep an eye out on us. As we were leaving the store I see one of the employees working in the front point to a customer by a shelf and motion to the same employee with the basket to watch the customer by the wall and that employee again ran up to where the person was and interrupted the customer as she was looking just to unlock a shelf and look in it just to keep an eye out on the customer that was minding her business and looking at the wall display. It doesn’t help that half your product is basically by the floor so if we want to look at a specific color or test a product we have to bend over and not be in your eyesight. Listen, not everyone is a thief…I get it your store may have had a lot of theft recently but come on now it’s not fair to make everyone shopping in there so uncomfortable. Before we left the store I told the cashier that “your customer service is so great but you really are making me feel like I’m thief or something” And she replied with “I’m sorry - we had miscommunication about having too many employees in the section you were in - we trust you don’t worry” like….what am I supposed to do with you trusting me AFTER I’m done shopping and had to deal with your overwhelming staff. Do better and just leave us alone unless I’m acting suspicious, leave me alone because theft predominately doesn’t happen 24/7 in your store.
-
January 2024 by Lydia
I used to go there and get ny hair done by the only stylist who knew my hair and how to style it then boom I call hes no longer there and they don't even tell tou where he's at I'm sad he was amazing
-
November 2023 by mayra AR
I would really give 0 stars but I can’t. My mother and I had the most horrible experience here about and year and a half ago and I’ve decided it time to speak up about it. We went into this store looking for a perfume for my father. We couldn’t find it so my mom decided to ask an employee for help. When she asked her if she had the perfume the employee kept saying “what” acting like she didnt understand her. My mom doesn’t really know much English but you could clearly understand what she was saying. As she kept saying “what” she was laughing and I didn’t like that so I decided to ask and then she showed us. Once we went to the section a blonde lady who I assume was the manager at the time kept walking around near us staring at us which made us feel extremely uncomfortable. When we found the perfume and one of the alarms went off and she came up to us and asked us “what’s going on here” very rudely as if we were trying to steal it and gave us dirty looks. She then called over the security immediately which the security was the only nice one there! Once I explained to her that we were buying the perfume she grabbed it out of my hands aggressively and told us it would be at the cashier while giving us the most disgusting looks ever. She made my mother and I feel horrible. Ever since I’ve never stepped foot at this ulta or any ulta in general. All because of this women who mistreated us. I was only 15. After reading many reviews of people who have dealt with the same thing I am not afraid to talk about my side of the story. So if the same women that was manager in 2022 is still manager she really deserves to be fired for mistreating clients.
-
November 2023 by Diego Lomeli-Katen
Went for a quick pick up with my girlfriend. She always seems to enjoy the products she gets, and the staff is always quick to help and is very friendly
-
September 2023 by Valerie Chambers
My favorite place for Shampoo, conditioner and make up. Sandy always gives me great customer service whenever I need new product. Highly recommend this location.
-
July 2023 by Niya Hassemer
I went in looking for a specific type of foundation. Shelli helped me w a great match! I love how she listened to my skin conserns and skin type. She had a lot of knowledge on the products in the store. I especially appreciated when she took me outside to look at the color match in the the natural light. It showed how thorough she was at ensuring I had the right color. Her personality and customer service was exceptional.
-
June 2023 by simrat dosanjh
Nancy and Charlie have cut my hair and I usually try to stick with them (just a personal preference). I love how they paid attention to detail and would be direct with questions i had on how high or i want my layers to go up, highlights, and much more. keep it up ulta beauty team?
-
June 2023 by Ms. Garcia
Love this store has everything to do with makeup!!!
-
June 2023 by Kat M.
Always a pleasure to shop here always ready to help and very friendly. Even the security guards greet you and tell you about sales and what not which I appreciate!
-
June 2023 by Makayla McCune
So there is an older blonde lady who wears glasses that works there and she made my boyfriend and I extremely uncomfortable. As soon as we walked in, we went to look at sunscreen and she approached us intensely. We felt as though she was suspicious of us and it ruined our entire experience. I probably won’t visit this store again. Profiling in 2023 is crazy…
-
May 2023 by Guadalupe G.
Beatriz does such an AMAZING JOB. I have never loved my hair more, i left more confident then ever. I definitely recommend her.
-
May 2023 by Emmy Aria
Idk what happened but this Ulta is so dirty and disorganized. Every Morphe Palette and NYX lip I wanted was either out, broken, or not in the right spot. My sleeves got dirty just from looking for a pallette that was in one piece. I hope it's just a fluke <3
-
May 2023 by Joe J.
I have ordered online to pick up at this store several times. I'll get the message that my order is ready to be picked up & when i get there-they don't even have it & I've driven all the way there for nothing. Today when that happened to me the sales person was very flippant & unapologetic. She could have cared less.
