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November 2021 by Google user
I ❤️ Dr Kahler He saved my bird ,Jewel’s life twice from metal poisoning . My mom now brings her new schnauzer to Dr Kahler . He is my hero. Great office /tech staff as well.
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November 2021 by julie adams
I ❤️ Dr Kahler He saved my bird ,Jewel’s life twice from metal poisoning . My mom now brings her new schnauzer to Dr Kahler . He is my hero. Great office /tech staff as well.
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January 2020 by Kayla J.
*update* was told by VMA that the blade they used was "faulty", I have years and years of trained professional experience and even if the blade they used was "faulty" this should have been something they noticed before using it on another living creature. But for the record, that's not the case and we all know that. Also after being told that they wouldn't know for sure if the tumor was cancerous or not until they did the surgery now they tell me that it IS IN FACT CANCEROUS! If I knew that from the start I never would have pursued surgery. Means they just wanted to do the surgery for the money. Not only that but they lied in their response to me saying they offered many payment options. I was offered NONE. And honestly, there are other options to offer an old dog in his last days but they did not care enough. He is still alive and doing well on a holistic and herbal routine. It's sad that if you opt out of surgery then they basically tell you that your dog is dead. They clipper burned and cut my dogs belly when they shaved him for the ultrasound. This is actually harder to do than to not do. I am a professional dog groomer, and i personally know this is the pure result of NO TRAINING, and lack of care or professionalism for animals. The nurse brought out my baby who had already been through enough already, and said his skin was "irritated", because he has "sensitive" skin. I've groomed my dogs and this one especially his whole life and NEVER, not once have I hurt him or cut him like that as well as have I never had this happen in my grooming career of 6 plus years. A small cut somewhere or irritation is expected sometimes but not this. It looked like they just took a razor and scraped him up and down over and over again. So after paying over $600 for them to cut my dog, they tell me he needs a surgery for another $3,000 and that if he dont get it he can bleed out at any moment. I explained that that amount of money is hard to just come up with at the drop of a hat and asked if I could put at least half of it down and pay the rest within the week. They said no. They didn't offer any alternatives or suggestions just simply said he needed it or he would die. I then acquired the funds for surgery but the fact that they showed no compassion and hurt my dog in the process put me off. As well as the fact after several days of asking to see the xrays and tests and ultrasounds I paid for, they kept putting it off and tHen denied letting me come back to see them in person. I eventually and finally got an email with a picture of them through the computer which I'm not a vet so I have no idea what I I'm looking at. My dogs life could end any day and they couldnt even offer an alternative method or treatment or even just pain meds for when he needs them. They didn't even offer a kind word or support just kept pushing the surgery on me like it was a do now or die now situation. This clinic is over priced, staff is not trained properly, and the lack of communication and compassion is just outstanding. I have been a client here and taken my other pets here as well as recommended many many clients and their pets here but I seriously regret that.
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July 2019 by Sandra S.
VMA is the finest vet in town. They are genuinely concerned with giving the best care in town. The staff is amazing and both vets are outstanding. I have been going there for many years and would not change my choice ever. They care for all pets as their very own. I love them!!
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May 2019 by Kristi T.
Right before I was planning to leave town for a girls' trip, my kitty got sick and coughed all night. Because I was new to the area, I asked for referrals from local friends, but I was disappointed that nobody could fit us in. I didn't want our cat to suffer for days while we waited for an open appointment. So, in desperation, I turned to Yelp to help me find a local vet. I did notice that there were a couple bad reviews here, but most of them seemed to be talking about the same duckling incident. I decided to give VMA a try. Boy! Am I ever glad I did! Sheryl, the office manager, squeezed us in right away. She arranged for me to drop off our cat so that Dr. Wert could examine him in between other appointments. Dr. Wert then called us to talk about treatment options (he had a kitty cold), and my husband was able to pick him up when they were all done. I was impressed that Dr. Wert spent a lot of time with us on the phone, both when she talked to us about treatments that day, AND a week later when I had questions about our other pets. Dr. Wert really cares about her patients (and their humans). I was also very grateful that they cared enough to squeeze us in RIGHT AWAY, rather than leaving our cat to suffer for days because their calendar was full. Thank you VMA for the great care and for being available to help our furbaby.
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April 2019 by Marian W.
There are so many reasons this place deserves the five stars. There was an emergency situation with my moms cat. She was out of town so I had to find a veterinarian that would see him right away. I called around to other Vet offices. They were willing to get him in but would charge us an extra fee. Thank goodness I kept searching because I found this place. They were booked but were willing to get us in in between clients. They did not charge us extra. The staff and Dr. Wert were so compassionate. They took their time to talk to me and assess the cat. I would have never know that we were being seen in between patients. Dr. Wert truly loves her job. The cat was stinky and in bad shape but she was so gentle and hands on. She even talked to our cat in a soft soothing voice. It was so nice to witness. On top of all this she had never seen our cat before but she treated him like he had been going there for years. Her assistant was just as amazing. After examining our cat she asked if she could do a blood test. After the results came back she upfront about the cats prognosis. She was great at explaining our options for treatment. I ended up having to put the cat to sleep. The staff went above and beyond to make me feel comfortable and to give me time to say my goodbyes. They even encouraged me to get ahold of my mom so she could say goodbye too. These people are amazing! I thank them all for helping me get through it.
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March 2019 by Lauren M.
If you care about your animal don't go here. Not only did they ABUSE AND NEGLECT my dog he's not terrified of men because of Dr. Kahler. 5 months after my dog's surgery a groomer found stitches breaking through his skin and he needed them specially removed. I showed images of his incision to 4 other vets and they were disgusted and appalled. they have never seen such lack of Replying to the message below. I spoke of the abuse and neglect to dr Kahler multiple times - including the fact that my dog was covered in his own urine when I picked him up. He seemed appalled but didn't offer any condolences - tried to hide it. I have multiple witnesses to this. I left messages. I even requested video of your office to see when that happened. Please be aware that if there is video of my dog in your office, I have NO DOUBT that your office would be shut down for neglect of animals. My dog is now going through another ACL procedure because the first surgery was NOT SUCCESSFUL and I will have to redo the surgery that Dr. kahler did. So now because of the poor job done by Kahler, my dog will suffer through a third ACL procedure. The first was the one he did, now I have to do the left because the right wasn't stable to support, and I will have to redo his right that Kahler did. KAHLER IS NOT BOARD CERTIFIED. HE LIED TO ME. THIS MEANS HE LEARNED SURGERY ON YOUTUBE OR SOME OTHER VIDEO. HE SHOULD NOT BE DOING SURGERY.
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March 2019 by Sutton P.
Business overcharged me 300$ in vet bills they didn't call me to verify was ok before treating. Office staff constantly isn't mental health or service member friendly with the way they treat customers. If you work a job like a normal person to be able to pay to take care of your animals when something happens. Just know they won't be nice to you about it and if your spending between 3-4K a month here they still won't treat you with respect. My hubby breeds reptiles and we have constant needs for a good reptile vet to make sure our animal are always safe and healthy. Yet somehow they didn't give standard follow up care to my chameleon and she's now dead after paying 700$ to make sure that option wasn't on the table. Ever since a moral question came up when one of the vet techs didn't respect my comment of me saying I was dealing with a medical issue, and then pushed me to tell her about my miscarriage I was going through, I've felt uncomfortable here. The follow up behavior and comments hasn't helped at all. Now to be getting charged over so much out of nowhere without even a phone call is just a lot of issues that I'm not wanting to deal with. And I'm sure someone else won't either. Also want to note that for some reason they suggested I spend 186$ separate from the 300$ I was overcharged at the end on a test that we found out had literally no point. Without follow up injections there was no reason to take the lab culture and send it out. But they said it was important anyway. It's only important if there's follow up injections. Which we expected her to have like the rest of our animals get. Seems like there just choosing when to deal with people and when to not and that's just not something that should happen on the animal medical practice world. I've seen a lot of shady and scary things done by vets and caught in courts of law by myself and fined in the end because of stuff like this. The equine world will share that side with you heavy. I just didn't think that after the good care we have gotten here they would just choose to not care about the follow up care of the animal over personal issues. The comments are boundary crossing is whatever but not caring for the animal in the end. Come on now. I could of brought her back for her rounds and she would be ok and alive. Instead she's dead. The people here with how they talk to people and behave might want to think about that. You have no idea who's walking into your practice. Maybe you should think about the fact that your behavior doesn't make this a safe environment for the animals or the owners.
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March 2019 by Jessica M.
I took my 7 month old pet duck here for the very first time because he has not been feeling well and not eating for two days prior to taking him to this place. First night he spent there, I called every 2 hours to check up on him and see how he was doing. Constantly staying on top of updates and analysis. Second day, they informed me that my duckling would need an x-ray and some anti inflammatory medication to help him with some neurological pain that was claimed by the doctor. And they suggested to keep my duckling one more night. BIGGEST MISTAKE OF MY LIFE. My duckling passed away that late 'evening' and the doctor called me the next morning to tell me the bad news. Apparently my duckling had a seizure and it was so bad that it took his life away. I have paid $600 to ensure that they will stay on top of things and keep my duckling safe and to treat him accordingly. I highly doubt that my duckling was even fed anything or given any water to drink! I regret giving my baby to this place because they killed him by neglecting my duckling and by failing to do their job accordingly. Given the fact that my duckling passed away that late evening, they FAILED to call me and inform me about it right away. They called me the NEXT MORNING to tell me the bad news. I honestly don't think they have a genuine heart. How could they have done this to me and to my Henry (duckling). Now I carried my Henry's body in my arms and buried him. How was I supposed to know that bringing my Henry here to seek for some help, would end up bringing his body back. They have neglected him and failed miserably. May God rest his beautiful soul, I honestly regret taking my Henry here. I made the biggest mistake of my life.
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March 2019 by David H.
The best way I would describe VMA is negligent! About a week ago one of our ducks started to have strange behavior, so as a precaution we brought him here for an exam. The doctors recommended that he stay overnight and we would be charged almost $500 dollars. The next day another night of observation was required, however; due to their negligence he passed away sometime during that evening. Prior to this we had spoken to the office throughout the day and we were assured that he was fine and was doing well. I received a brief phone call the next morning, and I was only given vague details about what went wrong. It seemed clear that they were unsure of what went wrong because of their overwhelming incompetence. If you are a pet owner and you really care about your animals, and you want a professional service, find another veterinarian. I paid $600 for them to kill our duck.
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December 2018 by Sarah S.
I wish I could give a higher rating! This place is everything one could want in a vet office. It is very obvious that the entire staff truly loves animals and deeply cares about helping your pet be as healthy as can be. Both Dr. Wert and Dr. Kahler are extremely caring and knowledgeable. They make themselves available and approachable to answer any questions and calm any fears or concerns. They and the rest of the staff work hard to make sure your pet feels loved and at ease during their visit. My dog is my baby, and I am always 100% confident he is in the best hands with the staff at VMA. Could not recommend more!
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September 2018 by Monica R.
I'm so glad I decided to bring our new family member here! We purchased the puppy plan it was the best price in town! The staff is amazing and are so loving to our Ruby every time we come! Thankful we have a great place to take our baby girl!
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May 2018 by Karen H.
Dr. Kahlar and Dr. Wert are two of kindest people you could ever meet. They both treat your animals as if they were their own, they treat every animal imaginable. Dr. Kahlar even took care of one of my ducks and two chickens. The staff is great couldn't ask for kinder people.
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April 2018 by Corrie
Dr. Kahler has been my bird's vet for 9 years. He and his staff have always been friendly and helpful. He saved my bird's life with a delicate surgery (she had swallowed something that made her bleed internally) and I trust him with her care.
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February 2018 by Lisa C.
We have gone back to VMA a few times since the original review. I must say that EVERY encounter with them has included the best customer service! They are always happy to help and do so quickly. It makes me feel so much better knowing we have such an amazing veterinary service to rely on!