Walgreens, a well-known pharmacy chain, has received mixed reviews from customers. While some customers express satisfaction with the efficient service and friendly staff, others have encountered significant challenges. One customer highlights the lack of staffing, leading to longer wait times and only one lane available, which is "not good." Another customer notes the poor service, with staff often in a "bad mood," and the store being frequented by homeless individuals, making the customer feel unsafe and uneasy. However, a third customer shares a more positive experience, praising the management's response to their complaint. The customer had difficulty scheduling a COVID-19 vaccine appointment, but the store manager, Rafael, went above and beyond to address the issue and ensure the customer was able to receive the vaccine. On the other hand, a first-time Walgreens pharmacy user had a pleasant experience, with the prescription being ready in 30 minutes and the staff being courteous and friendly. The only complaint was the lack of lighting outside the store entrance, which the customer felt could be improved to enhance safety. Overall, Walgreens' customer experience appears to be a mixed bag, with some customers satisfied with the efficient service and others frustrated by the staffing issues, poor customer service, and safety concerns. The company's responsiveness to customer complaints, as demonstrated by the store manager's actions, seems to be a positive aspect.
This used to be my favorite place to go now there’s not enough people working there it takes forever they used to have two lanes now there’s only one not good!
May 2025
Waiting still on the phone have called times today and no one has answered the phone I waited over 30 minutes on each attempt to reach a physical person in the Pharmacy.
May 2025
I enjoyed the employees whom where friendly and kind.
