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November 2021 by jill c.
This is a wonderful bank... I don't know what the other reviewers are talking about. I find the employees friendly and efficient. Had a fraud problem that they caught and took care of immediately. I highly recommend this bank!
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November 2021 by Tom R.
Horrible bank. I think they only like billionaires. If you are not a billionaire don't bank here. They charge for everything. Also bad attitude with customers and they don't care. Employees get charged for cashing payroll checks when check drawn off this bank. Sad sad sad.. They must need the money ($5 or they just like to treat people poorly)
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May 2020 by Jeff D.
I've been using them for years really not the friendliest place in the world and they do take quite some time never make any mistakes or anything like that but I mean if I'm giving him thousands of dollars a week they could at least smile at you
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December 2019 by Kahila W.
Horrible rude staff. Ladies already have an attitude as soon as you walk in, no hi how are you doing nothing.
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November 2019 by Dani Shi
I was depositing a check for my company at this bank this morning. I needed to use the bathroom. When I asked A representitive where the batheroom is, he told me: they don't open bathroom to the public. His voice was rude. What a good customer service! No wonder the bank is quite. No customers around.
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January 2019 by Gozi M.
We need to change the culture in America. We can start with Los Angeles County. This establishment like much of LA COUNTY is not pedestrian friendly. There is no pedestrian sidewalk and there is no clear sign of where the entrance is. It's not enough to have a door that states handicapped only. You need a sign that directs people on foot as to where to find the entrance. ALL banks need to give people quarters if they ask. People shouldn't have to have an account. Citizens Bank, you need to have your staff state more nicely!
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June 2018 by Mel K.
Beware of undisclosed fees such as prepayment penalty and balloon payment. READ THE FINE PRINT BEWARE!!
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September 2017 by Jaime Y.
Worst customer service ever, want to charge 5.00 dollars to cash there own checks. After agreeing to there surcharges the guy ask for assistance from three other teller, talking about alerts on the account. My company banks with them and its a multimillion dallor company why would there be any alerts. D*** excuses to belittle the customer. Will never bank with citizens bank nor will i recommend anyone!
