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March 2024 by Andy Chan
When I signed up for this service a couple of years ago, it was fast and did not have as many outages as Spectrum. However, there have been problems recently that has led to slow speed (they said it was due to line breakage because of the weather) and outages in the past month. They don’t do a good job of communicating when there’s an outage and their line is often disconnected or there’s no answer when there’s an outage. When I called to complain about the slow internet a couple of weeks ago and some other times before this, they often pointed to my router as being the problem until they determined that it was a problem on their side. They need more training on customer support and a better business continuity and disaster recovery plan.
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March 2024 by Caleb Ryujitsu
Still have yet to find a honest internet service provider.I first tried spectrum. They get you with promo offers for a limited time. You have to keep negotiating every year and then it's still overpriced.Then there's giggle fiber, a decent price of $40 a month... until they turn off my internet use for live streaming. I live alone and don't ever come close to going over my data speeds. 500mb speed is plenty and to actually game and live streaming isnt even half of that. Yet my stream always got random cut off with no internet.I sent out complaints to giggle fiber and they just keep trying to upsell my speeds plan. Upselling when I'm not even close to using all my speeds in a single person residence..They are not an honest company.Im waiting for Sonic Internet to be available in the area before I cancel with Giggle Fiber.The internet also goes entirely down randomly, with no notices.For someone who just browses the internet this is probably the cheapest plan in the area. If you do anything more, just know they will restrict your internet in order to bait upselling for you to get a higher speed plan.Good luck!
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March 2024 by Jenny Lai
My internet was down and I had an important project due online. I tried to call the customer service line before they closed, the line doesn’t even work. It kept telling me to try your call again later.
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March 2024 by WinsonD Kam
No one answer the phone and keep cutting off.
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March 2024 by ATL
Internet randomly goes down way more often than other providers. Absolutely ridiculous
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March 2024 by Preetham Chandra
Poor customer service
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March 2024 by Sean Lee
Typical--another outage that goes unexplained and sitting in the dark until connection just "returns".
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March 2024 by Deedee Chuang
Internet went down, No one picks up the phone, Outage page is just a contact form, Useless customer service and website
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February 2024 by Mar Vy
Giggle Fiber excels as the leading internet provider, offering unparalleled prices and a dedicated commitment to customer satisfaction.~Experience~Having contacted Giggle Fiber after regular hours, I left a detailed message with the customer service team. The next morning, Azniv promptly addressed my issue. Responding to my urgency in restoring internet service, she efficiently arranged for a technician to visit the same day. Azniv’s exceptional customer service relieved my stress.Miguel Senior impressed me with his outstanding service—knowledgeable, friendly, patient, and understanding. He explained the issue thoroughly, going above and beyond by carefully moving furniture to access the fiber cable. Not only did he fix my internet, but he also ensured everything was returned to its place neatly. Having experienced issues with other providers, I confidently say Miguel Senior’s service surpasses any previous encounters. Thanks to him, Giggle Fiber stands out as the best. Polite and helpful assistance from Miguel Junior and Justin further enhanced my positive experience. If Giggle Fiber is available in your area, I highly recommend it.
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January 2024 by Ruben Rodriguez
OMG, Thanks GiggleFiber, you fixed my service, and thanks Oscar ?
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December 2023 by Nichole Patterson
Giggle had been a quality service provider thus far, we've been happy. Though rare, when a tech was needed to come to our home to resolve an issue, Frank was especially courteous, patient and knowledgeable. Fixed the issue in no time! Oddly, the customer service reps are a bit rude...thank goodness we interact with them even less! Glad to have this reliable local option.
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December 2023 by Jon
I recently encountered a significant issue with Giggle Internet that has left me extremely dissatisfied. Our Wi-Fi service was unexpectedly disconnected, and when I reached out for support, I was informed that it couldn’t be restored until the following morning. This experience highlighted a critical limitation with smaller service providers like Giggle Internet – their inability to match the round-the-clock customer service offered by larger companies.While I understand that smaller businesses might have resource constraints, reliable internet service is a non-negotiable need in today’s world, especially for those of us working or managing responsibilities from home. The lack of immediate support and resolution not only caused inconvenience but also disrupted my work schedule significantly.It’s disheartening to see a service provider fall short in offering essential customer support, a cornerstone of any service-based industry. I had hoped that choosing a smaller provider would mean more personalized attention, but unfortunately, this was not the case with Giggle Internet. This experience has made me reconsider my decision and serves as a cautionary tale for others who expect dependable service and support from their internet provider.
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November 2023 by Fernando Valenzuela
The lady at customer service has a horrible attitude, she is very rude and should not be a customer service representative with that kind of an attitude.Everyone else working at Giggle Fiber in very professional and courteous!
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October 2023 by Phoebe L.
I cannot express how grateful we are for Albert's exceptional support at GiggleFiber. When our phone systems went haywire after an update three months ago, we were at our wit's end. We called countless times, but Albert was our saving grace. His unwavering reliability, extensive knowledge, and incredible patience made all the difference. He meticulously walked us through every issue and resolved them with utmost professionalism. We owe our continued loyalty to GiggleFiber solely to Albert. He's the best in the business, and his dedication is truly commendable. Thank you, Albert, for being the reason we're still with GiggleFiber.
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August 2023 by Resonance
Speeds are great but for valorant the ping stability is horrible. Every other game is fine, but only valorant always spikes to 120-130ms for around 10 min. Everytime I call im asked to do a trace route that takes 20-30 min and by then the lag is gone. Waste of time.
