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November 2023 by Joe G.
Had my car brought in for service yesterday. My guy Jonathan Jimenez certainly did not want to work that day... very bad customer service, communication, attitude, etc. This guy doesn't know how to at least smile and every time I asked him the current status of my car he told me to keep waiting or that he is going to find out about my warranty question. My question was never answered even after waiting 2 hours at the dealership so I had to get a ride home cuz I couldn't wait anymore (good thing is dealership paid for the ride). After waiting 2 more hours at home I had to text Jonathan about my car and within 2 mins he said my car was ready. So he kept me waiting longer at home and the car was probably already all good to go before I texted him. Just bad communication overall. Positive thing is that they did get the problem fixed on my car but service was just horrible. Jonathan should've just called in sick that day if he didn't want to be there!
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November 2023 by Mike PZ
Just finished helping my son in law purchase a new vehicle at Sierra Infiniti and I have to say it was the most pleasant experience I’ve ever had dealing with a dealership and their sales associates. Mira Taha was our the nicest, kindest, and warmest person I’ve met in all my years dealing with car salesman. If anyone is looking into purchasing a vehicle in the near future come on down to Monrovia and ask for Mira at Sierra Infiniti, you’ll have the best experience. I guarantee it!
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November 2023 by Steven Maravilla
Mira is the absolute best. She worked her magic and got me an incredible deal on my 2023 QX60. From the moment I walked in, she approached me with a warm smile and was so patient and knowledgable throughout the entire process. I had plans to go to other dealerships and shop around since this was only the beginning of the shopping journey but I knew working with Mira I had to cancel those appointments. She is amazing and I highly recommend working with her. I will be referring my friends and family over to Sierra Infiniti and most importantly to MIRA.
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November 2023 by Alberto DE HARO
I just finished replacing my 2020 lease at Sierra Infiniti and I had the best experience from the minute I walked through the door until I drove off in my new 2023 QX60. The sales consultant Mira Taha was wonderful and my experience seemless. Every concern I had about working with a sales associate she settled and answered every question I had with a smile. I will recommend anyone looking for a great experience when purchasing a new vehicle to head down to Sierra Infiniti in Monrovia and ask for Mira Taha, she’ll make all your car dreams come true.
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November 2023 by Suren Mejlumian
Just want to thank Jason and Mira for great experience buying a car from Infinity Monrovia. They were friendly, knowledgeable, and patient, answering all my questions. They made the process easy and enjoyable, and I got a fantastic deal. I highly recommend them for a stress-free car-buying experience.
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October 2023 by 안가네Tv
Had a great experience here. Chris made the process very simple as I did not want to waste my time. Nick was great to work with and very helpful as well. I felt as they really listened to what I wanted. Christina made the signing very simple and to the point. Thank you guys! I recommend coming here!
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October 2023 by Mario Morales
Mira was FANTASTIC!!! She was very knowledgeable on all the car features and made our car buying experience vey positive. She had a great positive attitude and made sure we got the best deal possible. We really felt like she was on our side.
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October 2023 by Veronica Pulley
If I can give 10 stars to Chris I WOULD. The process from this beginning to end was very easy and clear. My boyfriend and I are very pleased with the experience. Hands down the best service. He communicated with both us and made the process super fast since we me and my boyfriend knew what we wanted. Wasted no time! I will be referring my friends and family. Ask for Chris!!!!!!
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October 2023 by Franklin K.
Benji (aka Benjamin) and Greg (Manager) at Service Department are awesome. I really appreciate their professionalism and courteous attitude every time I take my car in for maintenance.
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September 2023 by Kim J.
Came in to trade in my lease and had a very great experience due to my salesman Tomson! Purchasing a vehicle is already stressful as is but he provided excellent customer service that made me feel comfortable and happy out the door!!! Thank you so much for making my car shopping experience VERY SMOOTH! This is my 3rd lease with Infiniti and my favorite purchase! Customer service goes a long way so I appreciate all his help and will continue bringing my business to him!
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September 2023 by marcoPatriot1
Mira the Sales Consultant here was amazing with me and my mom! We walked in to the dealership today to look at a pre-owned car and we were lucky to have her assist us because she made the entire process easy and clear to understand. She assisted me in getting the pricing I needed so I am greatful! She provided excellent customer service, she respectful and very professional and has a wonderful smile.
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September 2023 by Amanda Van Roberts
The best car experience ever. Mira Tasha was so helpful and positive. She made this car buying stress free. Mira and Jason went above and beyond to get my daughter into the first car of her dreams! Thank you Tothem both for everything!
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September 2023 by Sega P.
Got to work with Thomson after traveling from Sacramento to purchase a 2018 Nissan Frontier. For the year and low mileage it was a great price which they honored with my pre-approved rate.
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August 2023 by Toni Johnson
I received excellent service from Mira! We happened to see the car online & she was attentive & kind the entire time. Mira also already had the car pulled to the front & ready for a test drive as soon as we arrived (this was a time saver)!We talked about the details of the car, options for financing & all of my questions were met with clear answers.If you need a painless car buying experience, Mira is the one to ask for and Sierra Infinity of Monrovia is the place to go.
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August 2023 by Florabel Vossooghi
Mira was very helpful in every way, she helped us get a good deal! It was great dealing with her, she has an excellent customer service skills! I would definitely recommend this place esp Mira of you are looking to purchase a new car with Infinity! Keep up the good work Mira!
