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January 2024 by Yang Y.
I had a seamless MINI dealership experience. Billy was great to work with. Billy was very professional and patient and shows his passion to MINI. I feel very lucky to have Billy to answer all my questions about JCW. I love my new Cooper JCW!!! Would recommend MINI of Monrovia to anyone who wants to get a MINI!! Thanks to Billy for everything.
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January 2024 by Luis C.
AMAZING! Just leased an amazing chili red colored 4 door hardtop mini by BILLY! he was amazing and made the whole process easy and simple! I was in the market for about 4 months now for a car for college and he was able to help us as soon as we called this dealership! Thank you again billy and I love my new car!!!
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January 2024 by gizell l.
I had a great experience at mini of Monrovia. First of all, the interior of this dealership is so welcoming and comfortable. They had coffee and tea and it was great. I have been looking for a car to bring up to college and have always been a fan of Mini coopers. I was so fortunate to run into Billy who helped me and my dad pick out a great car. We went with the mini cooper countryman! It's so spacious and the perfect size!
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January 2024 by Willie A.
Seamless New Year's Car Purchase Experience! "My wife and I had a fantastic start to the new year thanks to Billy and the team at Mini Monrovia! Billy from the sales team made the car-buying process a breeze. His approach was so personable that it felt like we'd been friends for years. The entire experience was painless, almost to the point where I was tempted to buy two cars! Huge thanks to Billy and Mini Monrovia for making our new year absolutely awesome!"
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December 2023 by Taline M.
Had a great experience at this mini. Billy was such a helpful, kind salesman and made the experience a pleasant one. I highly recommend coming to this location if you're looking for a mini, and working with Billy or Monica, who was also very helpful and nice.
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December 2023 by Meron T.
Ray and Bill were great to work with! They were friendly, knowledgable, helpful, and accommodating! We left there feeling good about our purchase! We would recommend them 100%!
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December 2023 by Joseph L.
I cannot express enough how pleased we are with the exceptional service we've received from BMW and MINI of Monrovia, particularly from Jesse Germain in the parts department. We hold a parts account with them, and our experience has been nothing short of outstanding. From the very first interaction, Jesse has been a true professional, consistently delivering phenomenal service. His attention to detail, knowledge of BMW and MINI parts, and commitment to ensuring our orders are accurate and timely have truly set this dealership apart. Jesse has not only met but exceeded our expectations, and his dedication to providing top-notch service has been a game-changer for everyone. The pricing offered by BMW and MINI of Monrovia is competitive and fair, making it a cost-effective choice for our needs. Moreover, the efficiency in handling orders and the impressive timelines for part deliveries have been crucial to our operations. Jesse has consistently gone above and beyond to ensure that the right parts arrive promptly and in perfect condition, demonstrating a level of professionalism that is truly commendable. One of the standout qualities of this dealership is their responsiveness. Any questions or concerns we've had were addressed swiftly and effectively. The staff, under Jesse's leadership, is not only knowledgeable but also genuinely cares about customer satisfaction. It is evident that they have made significant improvements since our last experience, and the positive changes are palpable. In retrospect, this dealership has transformed our perception completely. Our past issues have been rectified, and the commitment to excellence exhibited by Jesse and the entire parts department is truly impressive. BMW and MINI of Monrovia has become a trusted source for anyone looking for BMW and MINI parts. Kudos to Jesse and the team for their dedication to customer satisfaction and for turning our experience around. This is undoubtedly a 5-star dealership that understands the value of exceptional service.
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December 2023 by Sonny S.
We saw a lease deal so we went to check it out 1st no spots for customer parking all filled but place was empty we were only customers with at least 6 employees around in showroom, and not one person acknowledged us or greeted us, so i wandered around till i found someone to ask about the offer, and was told they have no lease offer cars in stock and to just call other dealerships...
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December 2023 by Jack B.
My lease was coming up. My previous dealership wouldn't work with me. Their offer price package was outrageous, and non sense. I didn't understand, I have been a loyal Mini-Cooper customer for many years. My old dealership made feel as if I was asking for charity. So, I decided to call few other dealership around and see. One of those was Mini-Cooper of Monrovia. Spoke with Tracy M. (manager @ Mini of Monrovia) and explained my situation and what I was looking for. After an hour, Tracy called back, and without any hesitation, she packaged up a sweet deal that I couldn't resist. Once I got to Mini of Monrovia, Billy, Ray & Tracy (managers) made me feel so welcome and heard. The transition of returning my old lease into a new sexy black 2024 Countryman was painless and quick!!!! I'm so grateful & thankful to Mini of Monrovia. Outstanding customer service. Billy, Ray and Tracy, treaded me as if I am family !! All my love and respect to Mini-Cooper. I would give 10 starts, if I could!!! Their success speaks volumes. Jacqueline B.
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December 2023 by Nicole C.
Javier made the dreaded task of buying a new car easy but also enjoyable. I highly recommend working with him and the dealership.
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December 2023 by Dawayne O.
If you're in the market for a car-buying experience that transcends the ordinary, look no further than Billy at Mini Cooper of Monrovia. My recent purchase of not one, but three Mini Coopers was nothing short of extraordinary, and it's all thanks to the exceptional service and expertise provided by Billy. From the moment we stepped into the showroom, Billy's enthusiasm and passion for the Mini brand were contagious. His knowledge about every model, feature, and customization option left us feeling confident that we were in the hands of a true expert. Billy took the time to understand our needs and preferences, steering us toward the perfect Mini Coopers to fit our lifestyle. The level of personalized attention we received from Billy was unparalleled. He patiently walked us through the intricacies of each vehicle, highlighting the unique design elements and advanced technology that make Mini Coopers stand out in the crowd. Never once did we feel pressured or rushed, making the entire purchasing process a delight. Billy's commitment to customer satisfaction extended beyond the showroom floor. He went above and beyond to ensure that we were not just buying cars but entering into a Mini Cooper lifestyle. From coordinating the perfect color combinations to arranging test drives that truly showcased the performance capabilities of these remarkable vehicles, Billy demonstrated a genuine passion for his work. The Mini Cooper of Monrovia dealership itself was a testament to excellence. The atmosphere was warm and inviting, creating a space where customers felt welcomed and valued. The attention to detail was evident, from the showroom layout to the well-maintained display of Mini Cooper models. Now, as proud owners of three Mini Coopers, we can confidently say that our experience with Billy at Mini Cooper of Monrovia has set a new standard for car-buying. These Mini Coopers are more than just cars; they are a reflection of our personalities, thanks to the guidance and expertise of Billy. If you're looking for a seamless, enjoyable, and personalized car-buying experience, make your way to Mini Cooper of Monrovia and ask for Billy. He's not just a salesperson; he's an enthusiast who transforms the purchase of a car into an adventure, leaving you with not just a vehicle, but a story to tell. Thank you, Billy, and the entire Mini Cooper of Monrovia team, for making our car-buying journey unforgettable! We're revved up and ready to hit the road in style.
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December 2023 by Manuel C.
Had a great experience, brought my car in for a recall and they changed my oil and washed my car all Under a few hours, service was prompt and professional. The waiting room had nice ambience with a large tv . They also had coffee and water available and popcorn too. Just a very pleasant experience. Not to mention even when we bought the car it was a wonderful experience no pressure, and they opened any car we were looking at, just felt organic and no regret when buying this car, love the car as much as the first day we bought it . Thank you Mini of Monrovia.
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December 2023 by Michelle D.
Highly recommend this dealership. David was great to work with. He quickly responded to my inquiry, answered all my questions, and even negotiated price via email and text. When we arrived to purchase, they honored deal, no haggling and no tricks. David was very friendly, introduced us to the manager, got car detailed and even brought us cookies, treats, and water. Everyone we encountered along the way were very warm and friendly.
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December 2023 by Alexa A.
I had the most seamless car dealership experience I've ever had with one of the sales associates at MINI of Monrovia, Billy. He was kind, patient, and treated me like family. I never felt pushed into making a decision and he supported me through the entire car buying process. I drove off in a Countryman that I absolutely love. I strongly recommend this dealership and truly can't say enough kind words about Billy's customer service.
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December 2023 by Tiffany N.
Just got my mini cooper last month, and I'm loving it! It's so cute and fun to drive around, and the service here is amazing. I recommend speaking with Billy since he was such a big help to me, and he wants Hó's customers to be satisfied.
