Optum is a small, professional clinic where patients feel cared for and respected. The staff, including doctors and assistants, are friendly, honest, and genuinely enjoy their work. Patients appreciate the appointment availability and the caring attitude of the medical professionals. Many feel much better after visits, with some rating their experience as excellent or even better than previous primary care providers. The staff’s dependability, professionalism, and helpfulness create a comfortable environment, making patients feel like family during each visit. Overall, Optum is highly regarded for its caring staff, good service, and welcoming atmosphere.