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April 2024 by David B.
Had a rude interaction with a worker named Nicole . I tried to buy 3 long finned zebra danios and 3 ghost shrimp for my 29 gallon. She refused to to sell me anything without a water sample and said it was protocol to have a water sample before she could sell me any fish. I been a customer for years and have had aquariums for 30 plus years. I feel like it's discrimination because my bf looks like a thug and I look gay. I never once have had to prove my water chemistry or been asked 21 questions for a 3 dollar fish. I will not be buying from you guys any longer.
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March 2024 by K M.
This was the Monrovia location. It was chaotic when we arrived. Our appointment was for 12:30 pm, but we weren't waited on until about 12:50. The cut on our dog's face was uneven (requiring us to go back the next day). Also, he was knicked in his groin area, creating a very red hot-spot! We had to take him to the vet, and he is now on antibiotics and a prednisone cream, costing us over $350.00 We will NOT use this place ever again, so disappointed!
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March 2024 by Emilia Molina
Customer service ? thank you for helping me with finding his dry food and for being so patient!!!!
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February 2024 by Regina Vigil
I am a senior with a bad back and bought a cat treehouse and food that came out to 203.00 She did not want to help me put it in my car because she wanted to run back in and help the customers like I am not one I don't know why stores hire young kids with no respect for seniors
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February 2024 by Max Ann Castater
Very friendly, knowledgeable, and helpful staff! The process was very easy for buying a hamster and everything he will need!
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February 2024 by Ingrid Jimenez
Really great serviceKind and respectful
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February 2024 by Chavorrucos
Excellent service
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February 2024 by Khalil E
Great care taken for our cat when on vacation, but a bit pricey. Discounts should be provided for extended stays.
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January 2024 by Jason R.
We have been taking our dog Grayson here for over two years and he loves the day camp and also the pet hotel. Making reservations is very simple and so far they have been able to accommodate our requests for over night stays. Reasonable pricing and the staff are very friendly and remember Grayson even though he only goes there once every two months on average. Kinda sad they don't have an outdoor play area, but lately it hasn't been too crowded.
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January 2024 by Darla E.
Overall, very caring and compassionate employees at the Pet Hotel. We boarded after checking several area facilities. Our small dog lost almost all of her hearing after being boarded over the holidays. Her hearing was fine prior to boarding, so I wonder if it was due to the barking that she was exposed to or if it is just because she is 11 years old. We would use them again and try to secure an individual room instead of general boarding.
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January 2024 by Paulina S.
If you're looking for a safe and comfortable place to leave your pet, then look no further than the Petsmart Pet Hotel! First time boarding my dog Luna here, and honestly I was super nervous. My pup is attached to me and can get uneasy around strangers, so I was really deliberate about finding a reliable place to board her. After hours of skimming through reviews , I finally found tPetsmart Monrovia and felt convinced enough to try it due to the positive feedback. I'm sure glad I did! From the moment I left Luna in their care, I was reassured - The Petsmart staff are very friendly and my dog warmed up to them immediately. The check in process is a breeze -- a staff member will ask you detailed questions about your pet to make sure that they are given the best care. You're allowed to bring your pet's food, bedding, and toys from home (I made sure to do that and I think the familiar smells helped ease my dog's nervousness a lot!) My anxiety was also lessened because I was able to contact the hotel at any time during the day to check in on my pet. I'm pleasantly surprised by the high level of care that Petsmart offers. The dogs are kept stimulated with games, treats, walks and are frequently checked on throughout the day. What's also reassuring is that each dog has a private suite that is climate controlled, sanitized, and that there is a vet on call 24/7 in case of emergencies (this sounds much more legit to me than placing my dog under a stranger's care from some online pet service). After my dog's stay at the pet hotel, I was relieved to see that Luna left happy and healthy! Thank you Petsmart for looking after my dog and for allowing me to actually enjoy my trip. I'll be using your service in the future and will recommend it to anyone who is looking for a secure place to board their pet!
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January 2024 by Melissa Gong
Great selections
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December 2023 by Kit S.
The Pet Hotel has the worst staff I've ever worked with, constant miss information from one staff member to the next, scheduling confusion on their part and no follow up skills. Not to mention the attitude! Stay away for own peace of mind, they're completely incompetent, it's mind blowing.
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December 2023 by Yanira Saltos
Always have what my pets need. VERY Clean .
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November 2023 by Lindsey S.
This rating is for the grooming department. I've been taking my dog Johnny here for maybe a year or more to see Myra. She is an absolute doll and always takes great care of my dog. I recommend her to anyone! Myra you are a star!