SEPHORA at Kohl's

Hours: Sephora at Kohl's provides a mixed customer experience. While the store generally offers great customer service, there have been instances of poor interactions with some associates. The reviews highlight the positive experiences customers have had with friendly and knowledgeable staff, such as Tori, Jenn, Brittany, and Andrea, who went above and beyond to assist customers and provide recommendations. Customers appreciate the wide selection of products and the convenience of having a Sephora location within the Kohl's store. However, there have been reports of one associate, described as a lady with red hair, who was rude and dismissive towards a customer, making remarks and stating "I don't care" when the customer asked a question. This type of behavior can negatively impact the store's reputation and lead to dissatisfied customers. Overall, the Sephora at Kohl's store seems to strive for excellent customer service, with most associates providing a positive shopping experience. The store's recent opening in July 2022 suggests it is still in the process of establishing its presence and addressing any issues that may arise.

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