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November 2023 by Olga Quintanilla
Sephora personnel don’t know what is a good customer service
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October 2023 by Danielle B.
I would like to give 10 stars to all three of theses ladies TORI, JENN,BRITTANY. When I walked in TORI greeted me with a big smile and ask if I needed help. I'm all about customer service and all 3 ladies have amazing customer service and Tori went above and beyond to help me find the best lip gloss to my liking. And Tori did explain that I can return things which I didn't know I could after using. All 3 ladies know about all the products that are there and what is best for your needs. I would like to say this was the best experience I had and I would like to thank all 3 ladies for the amazing experience. I would definitely recommend my friends and family to come and see them. Thanks Ladies for the amazing customer service.
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March 2023 by Espy A.
Got here really early with basically NO customers. This person who was working in here was not too helpful, considering I'm the only one who's here. I've been to several Sephoras in my lifetime, and this is the worst! No customer service, not even trying to help their only one customer at the moment.This is the place where you just figure it out on your own and buy the product.I just asked at least an opinion or expertise as to what shade most fits me, and the answer you would get is " YOU'RE JUST GONNA HAVE TO TRY IT ON YOUR OWN" . Basically, equivalent to saying --- I DON'T KNOW, I DON'T CARE . At all the Sephoras I've been to, they will go out of their own to help you find what you need . This one doesn't. Do they work on commission? Or they are just there to ring up your products? Is it selective customer service? What I know and experienced, it's Totally bad service. I would avoid this one branch. Imagine if they have more customers to deal with, I bet you they could not handle such pressure.Do better Sephora.
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March 2023 by Germfree B.
I just walked in. I have to see my ex-boyfriend in a little bit and this amazing person name Andrea at the Sephora counter just hooked me up and did my face. She didn't have to do that, but she went above and beyond. I just want to say this will bring me back for sure.
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October 2022 by Natalie R.
Crystal was great and very helpful and friendly I bought everything she recommend. Great customer service. (:
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October 2022 by Elizabeth Y.
This new Sephora just opened up inside Kohl's this past July 2022 and it's great! Easy parking and huge store. Great customer service too! So glad there's now a Sephora in Monrovia!