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November 2023 by Julia G.
I've been coming here for years for my normal service and I've never had any issues. I came in this week for a routine oil change and Darrell Brannon helped me out - he was very helpful and honest with what needed to get done on my car. I didn't feel pressured to say yes to extra work that was needed and service was done within the timeframe he told me :-) 10/10 recommend
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November 2023 by Jules J.
Just wanted to share the great service Darrell provided fixing my AC concerns! Much appreciated Darrell your the best . Take care
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November 2023 by Kelsie E.
Darrell was really awesome and helpful with my AC issue! Super quick and informative service!
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October 2023 by Nathan P.
I came in for an oil change and a general check up for my car me I was helped by Darrell. He was very informative and helpful. His exemplary customer service helped me know my car was in good hands.
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October 2023 by Nancy X.
Darrell Brannon is amazing guy, he is customer oriented professional. I appreciate for his timely identification and correction of a tire issue during routine maintenance.
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October 2023 by Jossilete S.
My car was having break troubles and some electrical problems and I brought it here. Billy Tam helped me out and was very helpful, kind, and friendly! He broke down costs for me, ordered me a lyft ride, and walked me through everything, thank you very much!
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October 2023 by Elvia V.
It was a very quick process. I took my car in as a walk in. The service employee, Darrell, was able to take care of me right away. The car was ready before the time it was promised. They offer Lyft concierge rides and I wasn't ready when Darrell called to set my ride back. Darrell was patient and didn't mind scheduling the ride for later. I also appreciate that he didn't try to charge me for more than what was necessary on my car.
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September 2023 by Lashawnda B.
Took my car back to allow Sierra Honda to give me a more amazing experience and want to make sure that they were sincere regarding making it right.Mr. Howard helped me get things straight, and so I took my car back two days later. I pulled up and gave my name, and the service advisor DARRYL knew everything, and he was super friendly and tried his best to get me out on time. Darryl even went out his way to make sure my experience was super great.Darryl understood the assignment and took ownership of something that he wasn't a part of but made me feel heard and understood everything and my car game back better than before. I will say is the carnij tue rental department made me and my granddaughter late to work and school. Darryl went over around 7:30 a.m., and I didn't leave until 8:15 am. She was not too and may have just gotten off to a bad start of her morning. helpful.Thanks Darryl
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September 2023 by Gurpreet Singh
I recently visited Sierra Honda Monrovia's Service Department and was thoroughly impressed by my service representative, Billy Tam. His friendly and punctual approach, combined with his in-depth knowledge, made the experience truly exceptional. Sierra Honda, with Billy on their team, is my go-to for top-notch service. Highly recommended!
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September 2023 by Tina Blair
Sierra Honda of Monrovia goes above and beyond with customer service and in making car buying simple and easy! Roberto Tirado, my sales consultant answered all my questions even after I bought the car and left the dealership. So helpful. The CR-V I wanted wasn't on the lot, but Roberto found it locally and was able to get it the same day. This has been my go-to Honda dealership for years for both purchases and servicing, and I recommend them!
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August 2023 by Lizeth M.
Ask for Lily!!!!!I had a fantastic experience at Sierra Honda of Monrovia, thanks to Lily, my sales rep. Right from the start, Lily's upfront and transparent approach impressed me. She left no stone unturned, thoroughly explaining every detail of the Civic Sport, going over the maintenance and warranty. What set Lily apart for us was when she popped open the hood and walked me through the intricate engine details, highlighting the differences between a 2015 Civic Lx and the advanced features of the 2023 Civic Sport model. As safety was a paramount concern for us, Lily took the time to reassure us, emphasizing the comprehensive safety features integrated into the newer model. Her thorough explanations and dedication to addressing our concerns left us feeling confident and secure in our decision. Her sweet demeanor and sense of humor made the whole process enjoyable. Despite a slightly long wait for finance, Lily kept us entertained with stories and shared adorable photos of her dogs, nephew, and nieces. Her honesty and warmth made for a truly recommendable car-buying experience.I would recommend that you ask for Lily.
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August 2023 by Daisy A.
I had a fantastic experience at Sierra Honda of Monrovia, all thanks to Lily. A friend who had purchased a car from Lily recommended her, and I'm glad they did. I was amazed that Lily got me into a Honda Pilot without any hassle or questions. My primary concern was whether my Labrador, Rocky, would fit comfortably, and Lily was reassuring and accommodating. We bonded over our dogs immediately.Lily's assistance was invaluable. She was incredibly helpful and honest throughout the process, ensuring everything went smoothly. She made the whole process quick and efficient, which I greatly appreciated. What impressed me the most was how Lily took the time to meticulously go over all the car's details without any rush, ensuring I had a clear understanding.Overall, Lily's exceptional service, honesty, and dedication to making my car-buying experience stress-free were truly commendable. I'm delighted with my new Honda Pilot, and I highly recommend Lily and Sierra Honda of Monrovia to anyone looking for a seamless car-buying experience.
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August 2023 by erin h
I was a bit nervous about needing to buy a new car because it’s a big purchase. Christopher Gonzales at Sierra Honda of Monrovia easily washed all my nerves and fears away. Chris went above and beyond trying to find the hybrid CR-V in the white color I wanted and it truly was no easy feat because it kept getting sold before I could make it to the lot. He was very kind and patient though and ended up having to do a dealer trade to get it for me. I really appreciate how closely he was paying attention to their inventory and thus, how often he got in touch with me just to be able to get me the exact model I wanted. Definitely check out Sierra Honda of Monrovia if you’re looking for a car and make sure to ask for Chris!
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July 2023 by Trina Robinson
Shout out to the Sierra Honda dealership in Monrovia, California for having such a great employee Alberto Morales. Mr. Morales was very knowledgeable of what I needed, and answered all my questions! Mr. Morales was able to help me and my family find a new and reliable vehicle at a great price. Also, Mr. Morales has a down to earth, personality, professional, polite, and patient. If you are looking for professional service and wonderful employees, please visit this location.Respectfully, Trina S Robinson :)
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July 2023 by Chelsea D
I could not be happier with my new car!!! Robert and Edgar were very helpful, efficient, and knowledgeable. Thank you for assisting me and answering all my questions throughout the process. I now have a car that I love for a great deal! After explaining the different features and test driving, I knew this was the car for me. I recommend anyone looking for a reliable vehicle and helpful service to visit Sierra Honda and ask for Robert Tirado.