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February 2024 by Coleen G.
Today may have started off rainy and gloomy but with the help of Nick ( manager) Christina & Chris Gonzalez THE SUN SHINED RIGHT THROUGH!! My daughter had been getting the run around about get her lease buy out from other dealerships, especially the dealership she purchased from in Duarte. My daughter and I walked in to Sierra Infiniti of Monrovia and was greeted with care right away. Thank you again for all your help. We will definitely be back & sending more your way! Sending many blessings your way.
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February 2024 by Phil Moore
We were really happy with the service that Jonathan Jimenez and Sierra Infiniti gave us and our 2014 Infiniti during our recent car service. The car has over 100k, but we love the car. Jonathan was friendly and clearly explained the servicing that was scheduled and other items we needed to be done and why. Car service was done ahead of schedule and runs great! Thank you Sierra Infiniti and Jonathan!
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January 2024 by Mark Patino
Benjamin was great! Service was great! Thank you!
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January 2024 by Ricky Gonzales
Benjamin Gutierrez was extremely helpful and professional. He helped my trip to get my car serviced be quick, easy, and headache-free.
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January 2024 by Joshua Henriquez ..
‼DO NOT SHOP HERE‼ 5k on dealership accessories.... And not even real ones What the f*** is a "final touch" FOR 1k?! Then Mr Guillermo Murillo tried to justify by saying all dealerships will try to scam you how he will he will just f*** softer haha also not true I've gotten quotes from other dealerships all at least 4k below his offer SAVE YOUR TIME SAVE YOUR MONEY SAVE YOUR STRESS DO NOT SHOP HERE
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January 2024 by Jazmin Cortez
Very pleased with Benjamin Gutierrez who continues to meet my expectations. Very informative and attention to detail. My car was due for a maintenance and Benjamin was hands on. Thank you for your continuous support Benjamin. Great customer service.
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January 2024 by Ana Marie LeNoue
Benji Gutierrez was great. He communicated clearly and delivered as promised.
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January 2024 by Gene S.
Hi Elizabeth, I'm not sure where you got your false information. I was in your waiting area for 6 1/2 hours. In that time NO ONE spoke to me. The first time someone spoke to me that day, after I handed over my vehicle, was when they were done and when I was given the papers, being told "could not replicate." I was the one who asked why was I not called to drive with the technician so I can point out what I'm hearing. There was no response to that request. I'm sure you're trying to make it look like your service department did their job, but they did not! I will not be gaslighted to believe that this was my issue for not wanting to test drive with the technician, when it's actually opposite of the story you're telling. Please check your facts before posting on a public forum. Why, to this date, has NO ONE called me to discuss my issues since the day of my appointment, even after my multiple attempts to contact someone? Oh, and the part your ordered that your technician called defective is not actually defective and does not need to be replaced... that's the way the part was made.
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January 2024 by Eugenio Campos
Great service. Easy to communicate with service advisor. Friendly.Service: Auto engine diagnostic
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January 2024 by Rosie Sanchez
Johnathon was very attentive and professional
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January 2024 by Espie Rubalcava
Benjamin Gutierrez was very kind, helpful, and professional. He answered all my questions and kept me updated.
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January 2024 by Tory Vazquez
Service was excellent and Benjamin delivered on his word.
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January 2024 by Tobbie Mok
I walked in to get my car service without an appointment and Benjamin Gutierrez has taken care of it very quick. He is very nice and explained everything very clearly. Highly recommend the service at this location.
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January 2024 by Daniel Gonzalez
Jonathan Jimenez was the service person. He was polite and treats you like family. I really appreciated it thank you so much
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January 2024 by Fred Wong
I had a great experience having my car serviced due to the superb customer service professionalism provided by Benjamin Gutierrez of the Service Department. Benjamin was very helpful in getting my routine service maintenance done efficiently, along with diagnosing some minor mechanical issues I had. He immediately ordered the necessary repair parts for the repair and made special efforts to insure I had transportation while my car was being repaired. I have been coming to this same Infiniti dealership location for over 15 years for service. However, when the dealership changed name and ownership twice recently, along with different staffing, I was afraid service quality will be compromised and didn’t know what to expect. However, after my favorable service visit experience recently, I can recommend Benjamin Gutierrez as your Service Advisor at the new Sierra Infiniti.
