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November 2023 by Jasmine K.
Very bad customer service. We signed up for the kids class on Saturday however because we did not arrive at exactly 9 they gave our kit away. I called the day prior and spoke to a worker to confirm if we come late would this be ok. I also explained why some factors would make us late due to medical issues and they confirmed it would and our item would be held. We have some health issues which make it hard to travel safely at times. Kind of shady and false advertisement if registration is needed however your item is given away, especially when you have called multiple times to confirm if our item would be held. The workers who spoke to me were very rude and condescending. Luke at curbside really tried to make things work for us however the 2 ladies at the kids section class and customer service were extremely rude and condescending.
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November 2023 by Marni A.
I bought several paint samples at $7 each and finally found one I like. I bought a bigger size in that color, and when I put it on the wall, it was completely different from the sample (although the same color name). I took both the larger size and sample to the store to get the the correct color. They tried to duplicate the sample (which I bought 2 days ago), but couldn't. When I tried to get a refund for the large size I bought, they told me that's my problem, and "we're not professionals." That's about the only thing they got right. Why they couldn't duplicate a paint color they gave me 2 days ago is a mystery. I will NEVER step foot in Home Depot again, since I prefer to work with professionals.
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October 2023 by Rox C.
Excellent service had here! The willingness to help by employee Jennifer was truly top service. She went above and beyond to help me with my keys and answered other questions I had.The selection of products as is standard for Home Depot was great and the value truly is pleasing on the wallet. Very satisfied with all we experienced today at HD Monrovia! Not our normal store, but felt just as great. Thanks Jennifer for your help! You truly are the epitome of what great service is. Management.. give her a raise! Lol
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August 2023 by Ben B.
Shoutout to Ann at customer service. Very helpful employee. Unfortunately I wasn't able to pick up my order due to damage. However Ann had already placed the reorder and went above and beyond with her customer service. Really appreciate employees like her!
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August 2023 by Annie C.
Save yourself the headache and go to the Pasadena Home Depot. I'm not sure what has happened to the Monrovia store. Repeatedly now, the employees in Monrovia "don't know" or "can't help with that". It's insane!!Avoid the paint department completely! There are a bunch of very young morons (on the closing shift) that cannot even mix paint...and they work in the PAINT department!! At the Pasadena location, the staff are intelligent, very professional and know what they are doing.
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July 2023 by Oliver K.
If you're hoping to buy pressure treated wood at this location... GOOD LUCK! The entire row is blocked by doors. No way to get to the wood and when I asked an associate for help, he said he'd be right back. 20mins later and no one ever came to move the doors so I can get some wood. It overall appearance of this store is one of clutter as every aisle has something blocking merchandise.
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June 2023 by Brian L.
This seems to be a well stocked Home Depot with full nursery etc. Outside area has a good selection of garden sheds as well. Updated Custer service area that makes things easier to deal with. Pretty good store.
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February 2023 by Jessica C.
Plenty of parking!The employees were SUPER helpful to me! I needed 3 big moving boxes (24x44) and couldn't reach them on the high shelf. The employee I stopped who happened to pass by, helped me at my request immediately and even helped me find boxes that weren't dented.When I got to the checkout lane, the employee there was even more helpful! She asked if I had a cart (cause I was obviously struggling to carry them all) and I stated I didn't plan ahead. She was so sweet and went to get me a cart! Seriously, such great customer service!! And the pictures I posted are from the parking lot. Great view of the San Gabriel mountains :0)
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October 2022 by VJ J.
Why would the prices be so different and Home Depot is a large corporation and it's price is the highest That's why it's important to shop in your neighborhood Same on HD
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October 2022 by Olivia C.
My experience in the garden department was amazing. I was completely clueless on how to care for my plant and brought it in. I was immediately greeted by an employee who offered to help me. He took the time to explain what was going on and how to care for my plant. He showed me options of what I could do and took the time to answer all my questions. He truly made my day and went the extra mile to help me. Thank you.
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September 2022 by Aubrey B.
Not a very efficient web site. Slides from left to right & it's a mystery to locate the same item again.
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August 2022 by Natalie R.
April was nice and tried to help me find what i was looking for even though it was probably sold out. Very helpful and friendly.
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August 2022 by Tuan N.
I like coming to this Homedepot. George the young man is awesome!!! This is the 2nd time he's helped me and he's extremely helpful with a Great attitude. A++++++++++++++++++
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July 2022 by Connie W.
I took a recycle light bulb to recycle. The new old door man working guiding the door telling me I cannot recycle that kind of light bulb. So I threw that in the regular waste bin and he gone after me telling me to pick it up and took home. And asking my driver license. Home Depot shouldn't hire that kind of worker and harassed regular customer. I brought lots of stuff in HD and I felt insulting by that treatment. Don't want to return to HD and will start buying on Amazon.
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June 2022 by Ixchel C.
I was at home depo today for my Sunday project, was extremely disappointed, my wife and son bough a ton of items and we needed a chain to lock an item we have at home. I picked one that was perfect and I got 6 feet, price advertised was perfect for me. The employee wrote down the price and gave me the paper. As I start to pay for my items the girl charges me $0.97 cents more per foot. They refused go give me the price tags was posted on the item. Gave me suck a hard time, employees are so damn rude. Paying the added amount was not the issue the problem is respecting what you advertised. Stephanie cashier was not the problem the manager who came along with her well set attitude was the issue. Be nice and figure out how to honor what the company offers. I told her I would leave the chain and take everything else. Well she handed me the chain for me to put it back .! I'm sorry seriously rudest thing that has ever happened to me. Never returning to home depo . Lowes hands down better everything, you pay for the serve and not running after a employee to help you. Just all around bad day.