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July 2024 by Muhammad Rozi
Brenda S is the worst sales I have ever met. Racist, bad attitute. My wife and I had a really bad experience in your location. AVOID this location
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May 2024 by Kiirsten May
Marlene P did not post an in-store payment to my friend's Verizon account, and since we cannot call this location directly, it took us two hours on the phone with Verizon customer service to get this resolved.
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May 2024 by Ramona Torrez
This store is horrible I returned a phone and Verizon billed me for phone saying they never got phone it is mess trying to get my money back
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May 2024 by Debbie Richards
Brenda is the best! That girl is a gem. I'm so glad I found her. I will go and recommend this location to anyone that wants to listen.
Hands down the best!!
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March 2024 by John Plocher
Anthony was really patient and gave me great service. If he was an employee of mine I would give him a bonus or increase his hourly!!
Joh Plocher
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February 2024 by Christina Caamano
Great experience thank you for helping me with my phone
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February 2024 by Bonnie Peaco
Hash is an outstanding representative for Verizon. Over the years I have been in many Verizon stores and he is the very best I have come across. He is friendly, patient, and explains everything thoroughly.
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February 2024 by Julia O
Great customer service!
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January 2024 by Mark C.
I've never reviewed a Verizon store before but when service is excellent, you gotta give props. Honestly, I just went in to see if a new phone would fit into a special case I had for my existing phone for underwater video. That was it. I didn't want to buy one through a store, I was gonna do it online through Verizon. Well that's before I met Hash. This guy is super nice, down to earth and not pushy. He seemed very knowledgeable about phones and the contractual stuff and the pricing and how to work things. I definitely recommend getting your next phone from Hash. Yes I'm sure everyone else is very nice, he's just the guy that worked with me.
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January 2024 by Michelle D.
Walked into this store today, 2 employees lazy bummed out looking sitting on the chairs for guests playing with their phones. I wanted a screen protector put on my new iPhone I just bought at a Verizon store, paid 1k. She said it would be $40.00. lol, yeah right. They weren't doing anything anyways or had 1 customer inside. Took my business elsewhere.
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December 2023 by Yvonne Sanchez
Maria was very helpful and super nice.
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December 2023 by Nica Bari
Hash was very friendly and attentive, quick and clear
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November 2023 by Arthur C.
BUYER BEWARE! Victra stores add $25 to your bill for each item bought and disguise it as set up fee. I ordered an IPad and an iwatch. They gave me both items boxed and wrapped in original boxes (not opened).When I asked what set up was done, they said it was "store policy" to add the $25 whether there was a set up or not! She said that fee is for getting the ordered item from their storage room in the back of the store. So they are adding that bogus set up fee to each purchased item! I also ended up returning the iPad unopened (plastic wrap intact) and was charged $50 restocking fee. $50 to return the iPad to their shelf in the storage room! I was charged a total of $75 ($25 for a so called set up fee that was never done and $50 to return an unopened ipad) to return the ipad! They also added insurance coverage for an iPhone without my approval! Needless to say, I will not be returning to any Victra store. BUYER BEWARE!
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November 2023 by Karen Lum
Hash is quite knowledgeable with Verizon phones & knows how to deal with my phone issues- he's always helpful & patient.
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October 2023 by Susan Harrison
Sarah in the Monrovia store was amazing!
