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November 2023 by Courtney C.
Hours changed. Don't open until 8. Employees take the front parking spots and don't leave them for customers. Pharmacy always understaffed. Prepare to be frustrated.
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November 2023 by Faith D.
Always clean! Friendly service! Was here yesterday shopping for an elderly person who required a particular over the counter medicine which we could not locate. We asked the Pharmacy for assistance and she kindly educated us on the product which was very helpful. Then another employee helped us locate the product hidden deep in the shelves. There's several Walgreens and CVS's in our area but this is our trusted spot.
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October 2023 by Matthew P.
I work in service so I appreciated Serina's patience in dealing with a tough customer. She didn't even help me. The line built due to a lady's inability to understand the conditions of her coupon. Serina explained patiently time and time again. Finally the lady understood. Serina's voice remained calm and pleasant throughout. I appreciate individuals like Serina in Service. Thank YOU for your patience and kind manners.
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August 2023 by Vinny Fullerton
Very slow unapologetic service.I pulled up in the drive though window and waited for 20 minutes. While I waited and pressed the call button one worker inside looked out at me and then walked out of view. As I could see inside the store I after about 10 minutes a woman walked up to be helped inside. She was assisted and left. That is when I decided to go park and walk inside myself. The man working there was sorting some stuff but no other patrons were at the pharmacy.I told him if he isn’t going to service the drive thru window he should close it so people know to come inside to be helped. He looked over his shoulder to see if anyone was there. So I told him I had just been waiting there without exaggeration for 20+ mins.He said he was busy servicing both windows, drive up and inside the store. Which I know he wasn’t because I saw the only other person who came up inside the store come and go while I waited outside.To top it off. He didn’t even apologize.Someone needs to get some staff who want to work in at this pharmacy it is literally a joke.
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July 2023 by Maui C.
I used the drive through to receive my medication yesterday and everything went fine until the Doctor came to the window to tell me how the medication was to be taken. She was speaking very fast and when I tried to ask her to slow down she continued to talk over me and even faster. It was like trying to communicate with a 16 year old girl. This has never happened to me at a pharmacy ever. It was as if she was only telling me the instructions because she had to. After she finished she told me everything she said was on the bottle. She also never iterated that I should spread out the two pills I'd be taking daily. I proceeded to read the instructions but still managed to take the medication wrong. I believe it was because of this incident. This was unprofessional as we are talking about medication here. I then called to ask if how I took the medication was ok and I know I the call was answered by the same woman doctor. She had no answer for me and again was rushing the conversation. Rather that she needed to call my doctor? This has never happened to me before. I believe a Pharmacist doctor should know the answer to these kinds of simple questions. She told me she would need to call my doctor and call me back. She did call back with decent news which was great. My only advise here is no matter how busy somewhere gets that the pharmacists take their job more seriously and take time in explaining how medication should be consumed properly. Also, it is unhealthy for her to be moving or talking that fast. No one should have to receive their medication this way!
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July 2023 by Sophie M.
The worst Walgreens customer service in the area. Best to do online orders and pickup at this store but not in-store purchases. They do not do price match to Walgreens.com. They do not do even exchanges when it is allowed. There are several employees who are friendly and love it when they help me, but the manager is not nice at all.
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June 2023 by Venetta B
Well I don’t know what to say about the reviews I saw but my experience with Walgreens Pharmacy has been nothing but fantastic first time yesterday Day before I had to call them five diff times throughout the day for self my doctor etc and every person that answered was very kind and patient (I can be a talker) and even I went in and they were not bothered by it as I needed to make sure all was on par a bit ocd here then the NXT day like they said ready early and I picked up all was easy smooth and all boxes checked 1. Kind2. Knowledgeable asap3.not judge mental and not micro managers4. Timely as said5. CourteousThe main pharmacists I don’t know all the names yet and the techs all answered all my questions and were nice it’s so important at least for me I look for just being nice also I can read people like a book (skill with my career) some people that work at pharmacy’s are judge mental without knowing Didn’t feel that here Ok this review is so long haha early morning coffee
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June 2023 by Abel M.
Monrovia, unfortunately, lacks a reliable, customer-friendly pharmacy - it must be something in the water (go figure!) This one is not an exception, of course. When your doctor sends the prescription they will tell you it's ready. Plot twist: it's not! They will have to do a bunch of typing first, only to tell you to wait and guess what... you wait... and wait... and wait until it's finally ready. At least here they will give it to you AT SOME POINT. Try to go outside of Monrovia (Duarte Target, etc.) and especially away from this pharmacy if you really need that prescription.
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June 2023 by Arlene R.
If you need to go to Walgreens for any vaccination, do not come to this location. I have been here two days in a row for vaccinations and both days they kept me waiting over an hour WITH an appointment. I even filled out my personal information online for the second day to avoid the "wait", but i still waited just as long as the first day. Staff is very nice though, but I would still try a different location
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June 2023 by Stan Lawrence
Have you ever thought to yourself, “This is the worst pharmacy ever,” and it wasn’t this Walgreens? Well, let me offer this one as a new contender for consideration. It starts with placing the order. I renew my prescription and all seems fine. Then a few days later I receive a notification that there is a problem and to please call. When I call, I am on hold for anywhere from 10-45 minutes. Once I finally speak to someone, they tell me my prescription is out of stock and should they go ahead and order it. What??!! And this is every month!! Like Ground Hogs Day. No preventative measures help. Then comes the pick up. My average wait is 20-25 min before being helped. I’ve tried different days and times, inside vs drive thru, to see if they have a busy time - but it’s always the same. The waiting I believe is a corporate problem of consistent understaffing - the other Walgreens in the area have the same issue. The pharmacists are actually usually pretty nice. I’m surprised there hasn’t been a mutiny. This store has given me other people’s meds before, and they’ve given me incorrect dosing. If you have a choice of where to go, this should not be it.
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May 2023 by Michael M.
Staff is usually friendly/polite, and store and muse. selection is good. The problem, probably due to a staff shortage, is getting a phone call answered, especially in the pharmacy. First, one has to go through robot answering machine, which seems to have a hearing problem. My wife had to repeat the same choice several times, and getting louder with each try! Then, the prescription wasn't ready even though it had been sent in almost 24 hours before. Walgreens, I know things are tough these days, but PLEASE try to do better; I.e., a phone answering system that works for example.Mike M. - Pasadena
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April 2023 by Caryn McShane
I feel sorry for the staff , especially for the pharmacist, Sarah. She is kind , but so under staffed! When I compare the service my siblings receive at Vons compared to the month, after month service I receive here at Walgreens pharmacy, you just can't compare! I'm hoping to switch over this month!Unfortunately, if they say they contact your dr...make sure you call your dr! I can go on with a list of grievances, but if you don't like something, change it!
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April 2023 by Earth Angel Amira
This location has terrible customer service and unacceptable wait times. They are constantly understaffed which may contribute to the bad attitude and lack of quality service from the employees. Save yourself the trouble and fill your prescriptions elsewhere.
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April 2023 by Yuanyue Gu
The staff here is so rude and not professional at very easy things. I feel uncomfortable when I ask for pick up my orders, that staff asked me to wait and help the people behind me in the line. The other bald man knows how to do it but he didn’t want to help me when I reach the photo corner(which follow the right step to get my order) BADDDDD Walgreen Ever!
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March 2023 by E L
This is the worst pharmacy ever. Cars pouring out the back of drive through while they serve one person every 20 minutes. We come here once a month and have never seen the same employee twice. it’s a toxic place inside and out