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May 2023 by Shamanthia J.
I've been thinking about why the produce is sub standard.....my theory is that I think the temperature in the refrigerator is too low....It is freezing the produce a little.....I'm sure that they make the temperature above freezing (32 degrees)......even at 40 degrees and the packed boxes of produce could cause some freezing....(insolation) Im no expert but the temperature would be ok at 50-55 degrees.......Also the isle with the lunch meat cheese hotdogs etc....is too close to the entrance door....In summertime or hot weather that heat goes down that isle raising the temperature especially that isle.....Easy to fix ?Thanks, Shammy
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May 2023 by Elizabeth M.
About to be 3 weeks and no apology from the owner from my horrible experience. I will not stop until they apologize for their disrespectful actions. To me and my husband. I have contacted the agents and said "they will take action asap". Haven't heard anything. I DO NOT RECOMMEND THIS VONS.
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April 2023 by Scott L.
Never ever pre-order from the deli. No point they tell you a time it will be ready and it's not..... They are rude and disorganized....... I would avoid this place at all costs..... Better off going to 711
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March 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my groceries from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive. Lots of parking spots for you to choose from. Take your pick. However, beware of some small and tight spots. Store & Staff: The store itself is large. It is also very clean, neat, tidy, and organized. The aisles are pretty wide for two carts to pass by each other. Everything is organized in a way that makes sense. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum.
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March 2023 by Mischa L.
Hello I'm Lina Goldsmith. A big shout out to Alex and Lucy!! I did not forget you guys !!! Thank you for assisting last night ! You both went above and beyond. I so appreciate you both. 10 STARS for these two. I love this store and a big thank you to Store Manager Dennis for hiring such great employees !!!
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January 2023 by Nestor B.
Food availability is fine but on a Friday night, exactly one check stand open. 20 people deep lines, and since no alcohol at self checkout we're talking 1/2 hour wait to check out. Horrible
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December 2022 by Emily T.
This review is mainly for the awesome and convenient DMV machine they have inside! I had no idea this existed! My friend told me about this and I had to come check it out for myself. You just bring your dmv auto registration renewal notice and scan the barcode on the machine then pay! The sticker and your registration gets printed out immediately after paying. It takes less than 3 minutes for the entire process. Amazing and super convenient! It only accept card and Apple Pay just a fyi. This isn't my go-to grocery store but I do stop by randomly since it's close by to me. Groceries are always stocked and clean. I enjoy their desserts in the back like the sliced chocolate cake! Parking is shared with other businesses but it is a breeze since it's a huge lot. Good establishment overall and glad we have a Vons in Monrovia.
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November 2022 by Wilbert G.
Be aware of this lady who works in the front end of customer service Her name was Natalie. She works at Vons Supermarket located at 130 W Foothill Blvd Monrovia, CA 91016 She is very rude and loud She ignores her co workers as well And she doesn't help customers. I asked her about where's my packages that I ordered online She just ignores me as if she didn't see me Twice she ignores me Also she didn't greet customers didn't engaged to help customers So I have no idea why she is working there. Customers is always a priority If there's no customers they don't have business And she doesn't have a job there.
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July 2022 by Michele K.
Husband purchased 3 dz roses July 4th for our 20 yr wedding anniversary from Vons in Monrovia and by the 6th 2 dz of them were too wilted to keep. Did not keep receipt, our bad. Floral Mgr said " next time buy different flowers, roses come from Ecuador and take 2 weeks to arrive".
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July 2022 by Marie C.
Just got back about an hour ago. Bummed with lack of customer service. Decided to spread my spending to support different businesses. Usually go to Albertsons 5 min from the house. Today drove 20 min to support this store. Went to buy 5 ribeye steaks and fresh corn for my daughters bday. Couldnt find any fresh corn so I asked the produce guy. He said."oh..we have some. We keep them on the shelf by the carrots. There are none there. I have boxes in the back. It will be a while before I start to unpack them on the shelf." I was disappointed. Any time I have gone to Albertsons, El Superior, or Ralph's, the produce guys will without hesitation offer go to the back to get me some after asking me "how many do you need?" Or offer to check to see if there are any. Had to go to another store to pick up corn.
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June 2022 by Dotty P.
I've gone to this store for many years and have never been treated so badly. The "manager" Natalie is a racist and will pick on you if you wear a mask. Watch your receipts and know your prices because she will try to cheat you and charge you more than what the item costs. The other manager on duty just stands by and watches it all happen and won't correct her when she tries to BS prices.
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June 2022 by Sophie B.
AWFUL! Their pay point machines are archaic! I have had my card blocked 5 times in the last 2 months because the machines DO NOT READ THE INPUT! I don't suggest patronage of an overpriced under stocked and poorly staffed market! What HAPPENED?! Pavilions was great, this crappy Vons is a waste of time and money!
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April 2022 by Steve F.
My issue with this store is the customer service. With the exception of the deli, the staff is indifferent to your needs and displays annoyance whenever asked for help. I will travel further and I pay more for a friendlier experience. Bad management?
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March 2022 by Janine C.
The service really shines here. I needed a 40lb of water softener pellets and I also bought one of their healthy beautiful plants . I knew I could count on help you my car with these heavy items. Other local stores have really cut back on staffing - not Vons. I know I won't wait in line long and I am able to find staff to answer questions. They also pick up the phone if you call. All this may cost a bit more than other discounters in the area- and it's worth it. Their expanded organic produce section is also a plus.
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February 2022 by Drew T.
This is an odd store; in a good way, though. I was debating giving this a lower rating, but came to realize a couple of things. This store is run fantastically well. It is a staple of the community for a long time at this location, according to my research. It is extremely well-kept; and the employees here show genuine happiness on their faces and pride in their work! Amazing. However , the prices ... Ummm.. (cue dramatic effect) $5.00 for a small slice of chocolate cake; that really isn't thaaat remarkable.. Paper towels starting at $3.99 ... organic celery starting at.... What? I get it; the times we are in; plus the surrounding area is really quite nice - but it seems a little overreach if you ask me. Well; good thing for fuel points and the VON's App for the occasional freebie I suppose! Overall though - my family & I truly love this store. It's extremely well-cleaned. The floral department is second to an actual florist in my opinion. The grocery & pet selections are unbeatable. Also the pharmacy - probably one of the most fully-staffed and well stocked I ever encountered inside a traditional supermarket! Not to mention the deli! You can find deals... and heck.. there's even an in-store Starbucks (also very fully-stocked).. just some prices are well; just leave it at that! Overall - I shop here pretty regularly; also the organic selections on nearly everything in-store are pretty much impossible to compete with.