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December 2023 by Seema A.
I went there on 11/27 I had a Gift card the sales person did not know how to use it and told me to charge it to my regular card they were closing and just wanted to make the sale. Told me to come back tomorrow and they will credit my credit card and use the gift card, when I was leaving the sales person comes back and tells me oh sorry we can't do that. So now I can't use my gift card. It was really disappointing they were only interested in making the sale knowing they are lying to me. I am a regular customer I will now think twice going back to specially to the outlet store. It's better to go to the store sales people know what they are doing. I was also told that I can't buy extended warranty on the TV, but when I went back they said yes you can buy the extended warranty very shady staff. You do save money but the info they give you is not right.
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November 2023 by Ernie R
All 5 stars go to Steven for helping my family with a new refrigerator purchase. He was extremely helpful and patience as we walked back and further trying to decide on what fridge to get. We are happy with our purchase and got it for $1000 less than original price
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November 2023 by Veronica
Found a gaming monitor for my son for a good price BUT when I went to pay for it, they claimed it was priced wrong. It had 3 different stickers on it all with different info. They blamed the workers and it being a busy weekend (store was almost empty). They didn't honor the price, and I left with a sad kid. Terrible customer service.
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November 2023 by Vincent
The first dishwasher I bought was physically cracked in the back of the unit where it could not be seen until it was delivered. There is a 14 day return policy, but this was quite an inconvenience.The next one was fine, but was more expensive. Check out the entire unit to look for hidden damage and missing parts (my second unit was missing parts), before you buy.
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November 2023 by Benjamin Nyirady
Great for open box, discounted boxes. Purchased a $2300 refrigerator, that is currently on black Friday sale new for $1800, for only $1200. Almost half off for a new fridge with a few dents in it.
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November 2023 by Chloe Emanuel
I will never buy from them again. I bought a washer and dryer to which the dryer had to be replaced because of gas escaping from the unit. Then the next dryer I get after some time stops rotating so then they send out a tech. The tech “fixed” it but now every time it rotates it makes a loud scraping sound. They told me if they send someone else out I would have to pay. I’m done. Never again.
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October 2023 by Julio G.
Came in for a washer and dryer and snatched a good deal on a 85" Samsung tv shout out to dude named stephan or Steven helped me out hooked me up
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September 2023 by Justin
Very good customer service with a lot of helpful employees. Glad we was able to find what we needed, and the process was fast.
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September 2023 by Lupe Escy
First of all, the salesperson didn’t have to do much to persuade me to make a purchase; I already knew what I wanted. I did my own research for about two days. I was nervous since it’s my first time buying appliances from an outlet, but I was relieved to know I have a 60-day warranty to return them, no questions asked! Plus, the appliances only have cosmetic issues. Some were noticeable, and they are just dents or scratches. I don’t care; I’m not picky as long as the washer and dryer work well. Long story short, after all the discounts, I saved about $500.00 from paying for new items. The guys at the store were very helpful, and Stephen was one of the loaders who was very knowledgeable. He knew how to deal with my truck’s cover and also made it possible to fit both appliances and be able to close the back of my truck, securing the appliances without having to tie them and worrying about either flying out of the truck. I hope the appliances work well and I don't have to deal with returning them. I'll update my review once I have used the appliances.
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September 2023 by Rebecca Burro
First time buying appliance at this outlet store. Customer service was great, but was disappointed with my Lg dryer kit for the vent . after buying the kit they provide me with .it didn’t fit @ my wall vent it was the same size as the tub vent. .They didn’t have any other size . So they. Couldn’t install it ,because after they suggested me to Home Depot. for the vent kit .They wouldnt install it because, it wasn’t there part. Well, I guess I’m learning something ,being my own handywomen. when you can’t depend on merchants. I m hoping I found the kit . after going to Home Depot. A couple of times. ???
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September 2023 by Teresa B
Wish I could give this place zero stars..we went to get a laptop and it looked perfect until we got home and noticed it literally said damaged on the laptop in a red sticker inside the packaged laptop.We paid 700 for it.. only to be told by their very very very slow responding customer service chat that we had to go return it to any best buy.Never ever will come back here and do business.Pls don't waste your time or money here.
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August 2023 by Mariahgodsv
Decided to stop by with my Mom and take a look. We looked at the fridges and stoves. Everything is out of box so you will find scratches and dents here and there. We seen one particular stove that we loved it was about $200 less then it's original price. We love a bargain but it's still too pricey for us. Most items were pricey and not that much discounted. It's nice to look though.
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August 2023 by Keilidh BitFer
Stephen is the best, his customer service is awesome, and we are super happy with our purchase.
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August 2023 by ricardo galvan
Just got a washer Steven was such a good employee he helped Me find the nicest one definitely great prices don't buy retail if you don't mind a scratch or ding go here and ask for Steven!
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August 2023 by Joyce B.
We got a great fridge for a very reasonable price. Stephen was so patient and helpful, we saw every fridge there and finally found the perfect one. Stephen is a jewel.
