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November 2025 by Leslie Bainbridge
Amazing customer service…from the front desk to all those who I came in contact with and talked to on the phone. I was updated on the repairs throughout the week. And when I picked up my car, all the repairs and body work were of excellent quality. They even detailed the inside of my car!!! There is so much more I can say about this shops customer service! I would give 20 stars if it were possible! Thank you, FIX AUTO!
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November 2025 by raymond serrano
Great experience George and Edna were so hospitable excellent customer service, answered every question with the utmost honesty. Overall outstanding
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November 2025 by Gustavo Ramos
Not pleasant
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November 2025 by Guillermo Leon
I had a very difficult experience with this body shop receptionist is very kind but the estimator was a very hard person to talk to very confrontational very aggressive when I had pointed out that the repairs on my vehicle were not done they became very defensive both the estimator and the manager. I went in for a bumper repair and my bumper is an active bumper so upon inspection they should have known that it has moving parts and that there are buttons inside the vehicle that make those parts move and work, which makes me believe that they did not do a thorough inspection on the bumper. I was called twice that my car was done of both times they were wrong and on the second time they had Body Shop men come and tell me that it was a maintenance issue not a accident but admittedly they did say they did not know what they were working on which already kind of tells me that they did not know what they were doing so I then proceeded to leave my vehicle and let them know to give my insurance a call letting them know what the next steps are, they did the right thing by admitting that they did not know what they were doing to my insurance they then proceeded to call a third party tech which admitted that the issue with my bumper was related to the accident and they fixed it afterwards the bumper looked good brand new and everything works normal again.
The takeaway from all of this is that they should be transparent and honest to the customers when talking about anything regarding the vehicle that they are working on and listen to the customer instead of being defensive and argumentative I will definitely not come back but if they change their attitude and their approach to repairs maybe things can be better
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November 2025 by Elizabeth Jimenez
Amazing experience the staff was so nice and friendly!! They made sure they took care of everything and updated me on my car everyday! I definitely recommend it!!
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October 2025 by Elizabeth Sandoval
Completely satisfied with Fix Auto Montclair, the manager was amazing truly a godsend! And Edna was amazing as well! Two amazing people and the work on my vehicle was top notch, I was concerned that they couldn't match the paint bc it's unique but they hit the nail on the head, came out perfectly! Highly recommend Fix Auto Montclair.
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October 2025 by Mugzy Cuts
Great job
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September 2025 by MsJewels1108
Read reviews first before I chose Fix It Auto body repair. I was impressed with all the positive reviews. The staff are very nice and right on top of keeping you informed my car. I took my car in on Tuesday and was initially informed that my car would be ready in 1 week. 3 days later I received a phone call from Fix It that my car was ready. My car looks great again, and they even washed my car. I am very pleased & impressed. Thank you Fix It Auto Body repair shop
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August 2025 by Vicente Hernandez
Fix auto Montclair 2020 Toyota Corolla Le done before then expected date customer service is excellent
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August 2025 by Rocking Robot
Excellent service! Chris goes above and beyond to get the job done!
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July 2025 by Natasha Stratton
Amazing service from start to finish!
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June 2025 by A c
Taken two different vehicles here for repairs. Communication was great, customer service was professional. Definitely recommend. No hassle and helped me thoroughly.
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June 2025 by Amy Chavez
Very helpful and attentive staff. Would definitely recommend this facility to family and friends. Thank you fix auto for having my car ready in a timely matter. Edna is very friendly and helpful
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June 2025 by Clarissa Boldt
Ok so first off this place was referred to me by AAA after being rear ended and pushed into another car. My car was good before and ran bad after the crash.
First glance the place was friendly and the lady at the front desk is the sweetest person ever. Best customer service…..
but it goes DOWNHILL fast.
I told them the car sounded like a Harley Davidson after it got hit. I was sandwiched between two cars and was jolted hard. Both other cars had a lot of damage externally, mine seemed ok externally but ran horribly after. I thought maybe the muffler or exhaust. I get a call back and they only wanted to fix cosmetic stuff. They told me the way it was running was due to wear and tear and not the crash. I love my car. I take good care of it. I am VERY disappointed. What’s the point of a cosmetic fix when the car doesn’t run well. They proceeded to do the cosmetic repair without my approval and it affected how the insurance company would proceed with the repair process. Then it seemed they wanted to backtrack for not being thorough in the inspection of the car and submitted a secondary report to AAA. They seem loyal to keeping costs down for AAA at the expense of customers. Not a good experience.
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June 2025 by Holly Bendalin
Excellent work!
