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September 2022 by M Page
This company is amazing! I've never seen customer service like this. I purchased boots that did not fit and asked for a return. They quickly refunded me and told me to keep the boots and donate them to someone in need. Quite inspiring. Needless to say, I will continue to shop here and tell others about it.
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December 2021 by Heather Zimmerman
Shoetopia has a massive selection and I have found a few of my favorite shoes from this site. I always get compliments on them. The company itself is also fantastic. On two separate orders I had a pair I did not love and wanted to send back. They quickly offer to send a different size or offer a refund. Then- they ask you pass on or donate the shoes ?? Give them a try. Shipping is fast too.
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December 2021 by Jill Snyder
Amazing customer service! My shoes were too small and asked to trade for a larger size, but they don’t make half sizes. I was fully prepared to send back for a refund and possibly pay shipping too. However, to my surprise they told me to keep the shoes and give as a gift or give away. Plus, refund me fully. Truly a great company to work with! I will make sure to buy from them again!
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November 2021 by Jennifer Ponce
This company is AMAZING! I ordered a pair of shoes and they were the wrong size for me. It wasn’t their fault but I just needed to order some thing larger. They immediately sent me a brand new pair in the correct size. On their website it didn’t look like my size would be available but somehow they made it happen. After that, I ordered a pair of boots from them. They were super cute but just not what I was looking for as far as being more waterproof. I had requested a return, they processed a full refund and said to keep the boots and to donate them to those in need. This was so heartwarming, and I honestly have never ever purchased anything from a better company!
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October 2021 by J L
I was a little nervous at first since I wasn't familiar with Shoetopia. My item was delivered remarkably fast but there was a bit of a mix up with the sizes. They were quick to respond and made the process to correct the error Super Easy for me, even when I miscommunicated early on. Based on my own purchase, the shoes are true to your typical size despite no size chart provided. As customer service is Remarkable and Fast, I would highly recommend them!
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October 2021 by Marisela Jimenez
I love the shoes and the prices are unbeatable! I recently bought 4 pairs, but ended wanting to exchange 2 of them because of my type of work I look for comfort. I contacted customer service and not only are they replacing for different models, but they are letting me keep the originals.. They are professional and respond in a timely manner.. I have recommended to all my coworkers!!
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October 2021 by Reese Campbell
The shoes I ordered are beautiful, and of very nice quality. Sadly, the size was off -they ran small. But, Shoetopia was very easy to deal with in the refund process, and I would highly recommend them. I will definitely buy from them again.
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September 2021 by Yesenia Carreño
I first bought 3 pairs of shoes. All three pairs were cute good quality. I personally didn’t like how two pairs looked on me so I contacted customer service and asked to return them. Customer service was amazing they refunded my money and even let me keep the two pair of shoes. I was shocked that a company would do that it was very generous I felt like they really do care about customer satisfaction. I recently bought another pair, the heels fit great the quality is great. I will definitely keep shopping at Shoetopia!!
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September 2021 by Claire Nowatzki
I ordered a pair of boots from this company through a secondary website called Jane. The shipping was fast and the boots were exactly as described. Unfortunately, the boots were just too big (my mistake, not theirs). I requested a return or exchange and the customer service was prompt, professional, and polite! Ultimately, I received a refund without having to return the boots and was told to either give the boots to a friend or donate them. I was really impressed with the quality and service I received and definitely plan on shopping from them again in the near future.
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September 2021 by Creamy_Øreo
The shoes I ordered were amazing quality and super cute! Unfortunately I never got to wear them because they were too tight on my toes. When I contacted them for customer service they were so helpful and friendly! I recommend buying from these guys!
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September 2021 by Bobbi Keese
The shoes I ordered didn't fit, when I asked for an exchange they were out of my size. This review is for their outstanding customer service. They were very easy to work with and had a "customer first" attitude! I would highly recommend trusting this company with your business!
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July 2021 by Tiffany Ringle
I had to return a pair of shoes that did not fit. I emailed the company and got a response the very same day. I told them that the box arrived damaged, but the shoes were in perfect condition. Shoetopia told me to keep the shoes and find someone that might enjoy them as a gift, or donate them to a local shelter......how awesome is that!!! This company really cares about their customers. Excellent customer service!
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June 2021 by Alisa Michel
Great and fast response to an inquiry about an exchange. So happy with how well I was treated!
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May 2021 by PLJ25
Excellent customer service. They definitely went above and beyond. Shoes were too tight and I asked for the return information so I could return them. They refunded me and then told me to keep the shoes and donate them and still said if I still wasn’t satisfied what else could they do to put a smile on my face. How amazing! May God bless them for being so generous spirits. Thank you!
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May 2021 by Hope Curtis
Thank you so much. This company is awesome, there shoes fit great if they can’t they allow you to return and refund if needed. Thank you
