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November 2024 by Tori Zins
Sam was super quick, communicative and my phone works great!
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October 2024 by Donald Denny
I dropped my Google Pixel 7 Pro last week, and it shattered the screen. The display still worked, but it was not responsive to touch. I made an appointment online, and dropped the phone off about 1:00, and Katherine, the technician, said it would be ready around 2:30. I received an email about 1:45 telling me the repair was completed. I drove back to pick it up, tested the fingerprint reader (it worked!), and paid my bill. Exactly what I was quoted when I dropped it off!! No extras, just a job well done!!! Thank you!
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October 2024 by Ellsworth Black
Good morning I got to say there was a very pleasant young lady at the front desk . She was very polite graceful and helpful. I will surely recommend you to My friends and neighbors. Also she is very pretty. Your service was excellent and you delivered on time . Thank you for your service.
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October 2024 by David Pierce
Great Job fixing my daughter’s phone…. Thank You
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October 2024 by dave johnson
Great service, quality work
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October 2024 by Javier Ortiz
Josh and his crew at ubreakifix are amazing. Josh is very knowledgeable and straight forward. I appreciate the quick fix and short wait time. My phone is indispensable for both work and play ... Thank you ubreakifix team Montclair! Highly recommended!
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October 2024 by Stacie Ontko
Super fast and friendly service, and great communication.
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October 2024 by Albert L
The phone battery was heating up and they replaced the battery
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September 2024 by Joseph Saleh
Claim they couldn't fix it and cancel my appointments.
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September 2024 by Miguel Meneses
The technician was very communicative before arrival, as well as great customer service he provided. Timely efficient, overall great experience.
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September 2024 by Tim English
Quick and perfectly repaired
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August 2024 by Luis Guzman
They were extremely quick and knew how to handle my situation. Can't recommend enough. Nelson is the gentleman that helped me here. Appreciate the help so much
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August 2024 by Imani Undisclosed
Edit: the number they gave me doesn't deal with ubreakifix apparently
I have been to this location twice. Once in April and again in June. The first time everything went smoothly besides the fact that they didn't call when the service was done like they said they would. The second time I went in the guy at the counter started to ask for my information and I told him it. Then this lady from the back loudly proclaims that she didn't want to run a test on my phone to make sure it's in good condition to be fixed. A quality test or something of the matter.
She then steps out and tells me she will change my screen no problem without the test. I knew my know was in good condition regardless but I was happy to not have to wait the hour for the test.
The phone gets fixed and handed to me in a matter of minutes. I was happy and excited as I left. Then about 3-5 minutes after I leave I notice the frame of my phone is lifting.
I don't know much about phones I work in customer service but I work in the beauty side of things so that's not my forte. I assumed it'll go back eventually.
I can't drive so I didn't want to pay the 25 dollars to lyft back there.
It's July and I have a bubble again. So I decide why not kill two birds with one stone and get both issues sorted.
I call samsung like I always do. They tell me everything is covered under warranty and that UbreakiFix will cover it since it's been within 3 months.
"AWESOME!" THATS WHAT I LIKE TO HEAR!
I call them. I explain the situation and instead of being understanding the accusations start to happen.
"ARE YOU SAYING OUR TECH BROKE THE FRAM?" No I never said that.
"Sounds like it was the screen so the frame can't be broken that doesn't make sense." It's the black barrier thing around my phone not the screen.
And then my favorite part. "YOU'LL HAVE TO PAY OUT OF POCKET."
I'm trying to understand this completely. I come to you. With a phone in PERFECT condition just needs the screen fixed. I leave and the frame is damaged. And instead of being professional and doing the right thing. You want me to pay for something I didn't do.
You want me to give you money to fix something you guys did?
I'm explaining as nicely as I can that they should fix it and instead he is telling me no.
I got upset and yeah I yelled a little but it doesn't make sense why I should pay out of pocket for damage you guys caused.
The whole situation was done incorrectly.
The tech didn't run a test, she did the job rushed and now I have to pay for something someone who admittedly was too lazy to do correct.
Her words not mine. This is so disappointing and upsetting because I pride myself on my phone being perfect and they damaged it.
They damaged it and now I have to pay for it.
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August 2024 by Katie K
Sam was fantastic! He was very kind, communicative and made the process so simple. I can't believe how quickly he was able to repair my screen. Thank you, Sam! Highly recommend him!
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August 2024 by Ervin Ramirez
Tech was on time, super professional, super friendly, and asked if anything else was needed and double checked functionality of phone with me. Would recommend to others.
