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July 2024 by mandi soto
very rude not helpful at all!!
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May 2024 by K M
I’ve been a Verizon customer for over 20 years and this experience was the worst. The young lady could have cared less what our problem was. We explained we wanted to changed management on phone lines and have attempted numerous times online(who btw referred us to store) she basically said she couldn’t help us and didn’t. She was condescending and dismissive. Unfortunately I will never return to that store again. I wish we had read her badge name so Verizon could maybe help her with customer service. We left the store with same problem we came in with.
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May 2024 by Richard A. Ortega Jr.
They never have what you need .
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April 2024 by Umami T.
Incredible customer support from Cody! This lovely young women's patience, knowledge, and outside-the-box thinking allowed us to upgrade 4 phones at a very reasonable cost. She also helped all four of us transfer everything from the old phones to the new ones and taught us a few tricks along the way. She's amazing. Thank you, thank you, thank you.
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March 2024 by Joanna M
Bad customer service after they sell you the phone they don’t want to help with any issues.
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February 2024 by Dario Gomez
Horrible experience from Ivonne! I wanted to open a business account with just 1 line to test the service before bringing my whole account from AT&T. I called over the phone and got the account created and approved but decided to finish in store as I didn’t want to wait for the phone to ship. The Rep at the store (Ivonne) had a horrible attitude interrupting while talking and just felt like I was being pushed out or not welcomed. I’m assuming it was close to closing time and they wanted to go home but that is no reason to treat someone who’s trying to conduct business. Probably the worst customer service I’ve received and that’s from someone who was trying to switch from AT&T due to bad service. I don’t recommend this store and definitely not recommend Ivonne for anyone especially for business needs.
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January 2024 by Mageline Beauty
Representatives just try to sell you things, no one cares for what you really need. They sold me a useless Apple Watch, and I tried to get the new line switch to my old phone, they never did it correctly, and I have been there for 4 times, and the last time, after I told them which number is not working, they tried to delete the number is working and get me a new number. I am really speechless. Four different representatives, none of them did the work correctly to and never try understand customers need and then just jump ahead do some changes. Now they are telling me my monthly est. billing is $489, jumping from $298 to $489 . lol. And I ask them why, they said I have to call Verizon finance. Unbelievable. Shall I change to T Mobile or AT&T then. How stupid can this be!!!
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December 2023 by Ronald W.
Well, I've read some horrible reviews from this store but mine will not be one. I walked in and was checked in by a pleasant fellow, ( don't know his name). Waited around 10 minutes and a very nice woman, and again her name fails me which I'm embarrassed to say but it starts with a P I'm pretty sure, now it's holiday time and I thought it would be packed but I lucked out. But I digress, I had purchased an SE cellular I phone for my son for a Christmas gift from somewhere else and got bum steered by another Verizon dealer nearby saying that I couldn't add this to my account and text or call unless I bought another I phone. Complete bullshit. I was going to return it based on this information and thought I'd check with the mother ship first. Sure enough this woman hooked me up in 10 minutes and it works seamlessly. She was super sweet and knew her job well. Thank you so much for saving my the anxiety I was going through. Ps: I went back to the other store and let homeboy know he needs to tighten up his game because everything he told me , with confidence mind you, was completely wrong.
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November 2023 by Eric W
Don’t let them sign you up for the credit card and Disney bundle. They’ll tell you the Disney package is free. It’s not. The Glendora store has better customer service. A little farther but worth it.
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November 2023 by Derek Loc
came here and got an s23 for black Friday sale! thanks needed a new phone too
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October 2023 by Jax W.
I went into the store with an appointment previously set. I was already irritated by the rep over the phone unable to assist, 47 minutes of wasted time (turned out she sent verification texts to 2 wrong numbers). My issue was a failed piece of my iPhone that needed replacement. I reviewed all steps previously taken, what was needed, and the representative Jahan was quick awesome and had me out of there in mere minutes problem solved. I am unaware of other issues due to low star ratings, but this was an awesome experience. Definitely going back next time there is an issue or if a new phone is needed.
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August 2023 by Christina C.
Horrible customer service! I wanted to upgrade my phone. the person helping me was pushing for me to trade in my phone. When I declined, he was rude and kept pushing the issue. Again declined and after he went to get my phone he said he didn't have any available. There must be some type of commission/bonus they get when we give our used phones back. Last time I traded my phone in I was told I was getting $500 back and I received less than $100 I have been with Verizon for over 20 years and I am really thinking of changing providers.
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July 2023 by Manuel Mazariego
Good service
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July 2023 by N Franklin
Disorganized, rude, and unprofessional.
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July 2023 by Miguel “Renato” Defreitas
Too long of a wait for service!!
