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July 2023 by Rob C.
I just had the worst customer experience ever , Mimi just kept making up reasons for me to leave and was just lazy to work all I was trying to do was upgrade my phone , she kept saying they had to turn off a line to upgrade my phone like how I pay for that line just upgrade my device . Terrible customer service she kept contradicting herself
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July 2023 by Southern Culture
I got done dirty here my phone was not working so they recommended that I get a new iPhone but that I would receive a thousand rebate they also recommended that I change my phone number since the phone was not working so two months later I noticed I wasn’t receiving the 1000 rebate anymore I called customer service they said since I changed my phone number it meant I was canceling my line so the rebate was voided so I went to the store and told the worker what happened and that this was her fault not mine cuz she recommended canceling the line I’m s customer you work here I’m going on your experience and expertise so she called customer service and they said there was nothing they could do I told her then she needs to call them back and explain that she recommended that I change the line so how should I have to pay for her mistake long story short they still did nothing and I have to pay the 1000 nos either the worker was incompetent and didn’t know her own company promotions and policies or she played me and was in on it to scam me either way AT& T is trash
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May 2023 by M S
Walked in on Sunday not sure of buying a new phone walked out with 2 phones Mimi and Sam were very helpful very patient and just plain Awesome!!!!!
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May 2023 by Luis Alonzo
Luis has very good customer service skills. He was very patient and explained everything to me and was very help in the process of me upgrading to a new phone. I would definitely go back when it’s time for another upgrade or if I need anything else.
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April 2023 by james dailey
This AT&T store has the best customer service I’ve ever experienced. I highly recommend this AT&T store because the manager and Cris just brought in the vibes of a good time ?
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April 2023 by Eva Rivera
This will be my go to AT&T from now on, the person who helped me was Sam. She was very helpful in setting me up to upgrade my phone. She helped me download my old phone's data with ease. This location is in the same Plaza as LA Fitness and Popeye's. Parking was a breeze since the lot marks off which spots aren't available to LA fitness and the wait time was nonexistent aside from the time it took to pick a phone.
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April 2023 by Araceli Nevarez
I had an amazing experience with this store! The customer service was outstanding, thank you Christian M.for assisting me. He went above and beyond to help me with my needs.The store manager was very welcoming.
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April 2023 by Jesus Valdez
The AT&T store in Montebello on Beverly Ave customer service was on point! Luis and the manager JR made us feel at home. They made my phone shopping experience so easy and fast. I will always come to this store for my mobile needs.
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April 2023 by Maureen Matteson
The AT&T rep was very patient and spent a lot of time transferring my carrier and phone number and setting up the new phone. I'm very grateful to MiMi for her help.
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March 2023 by Wendy G
Activating my new phone was a piece of cake. I did ask them to help me get another line upgraded after a different store canceled my order ; Mimi was SUPER helpful and got me just what I needed. Her and the other associates that were there were very friendly and a pleasure to speak to. They truly are the definition of great customer service.
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March 2023 by Hugo Deanda
Great customer service. I was satisfied with the help and i was in and out with no problem. The worker named Sam was very helpful, patient, and easy to work with
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March 2023 by Jose Garcia
Walked in the store; Sam, Mimi, Luis, and JR were very helpful and polite. Great customer service came in to ask for a quote walked out with a new phone
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February 2023 by Kareem Salaheddine
What an amazing experience, very rarely do you go into an AT&T store and leave with a smile. The team was amazing they answered all my questions! I’m happy to be a new AT&T customer and will definitely be coming back here for their great customer service.
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January 2023 by Shannon Herrera
My Great Aunt and I had the pleasure of being assisted by Adrian and Noreen. We had contact with them on 2 separate days. They are BOTH great Spanish speakers, attentive, patient, understanding and have great work ethic. They really showed how much they care for their customers. Thank you Adrian and Noreen!! You are the best!!
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January 2023 by Priscilla Alvarez
Great customer service! All of the employees especially JR and Luis were very helpful, kind and knowledgeable. My problem was solved quickly and easily.