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February 2024 by M C
They did not have the minivan I reserved and they did not have any cars available. They said they called me about the issue and left a voicemail which is not true.
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February 2024 by Boss Dogg
Do not rent at this LOCATION. THEY Do not clean the vehicles, and put on all accounts to NOT TAKE OFF CLEANING FEES. I was charged 300 for a vehicle that was dirty when I picked it up. Criminals!!!!!!!!!
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February 2024 by P Luna
By far best service. Great discounts. Don't be fooled by the comments. Ceasar was very knowledgeable. Great customer service. My husband and I were looking for car rental for a day. It was easy and fast. In and out. Great deals. We will definitely come back. Thank you! ^-^NOTE TO MANAGEMENT!!! There is a lot of cars to rent. But please update your system! you are losing business...will definitely come back tho.
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December 2023 by SEXY MAN
First, the picture is very deceptive. The small little building is run down. It is next to a shop so there are broken down cars in front. In the back lot they had about 5 cars in the lot. All had a layer of dirt on them, one had the driver mirror broken with the wires exposed. We left there right away. No way renting from this location.
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December 2023 by Daisy Nishino
As others have stated this place is the worst. I prepaid for a van for Thanksgiving weekend about 10 months ago and they told me there were no vans available the day of my schefuled pick up and that I should have called 2 days in advance to confirm. Then I had to call the customer service line to get a refund. No apologies from the branch just blaming the customer for their lack of inventory. Avis has completely ruined our Thanksgiving weekend. I've rented from other companies and have never had this happen and never called in advance to confirm since I thought that's what the confirmation email with a confirmation number was for. Rent from somewhere else!!!Update: don't bother writing the customer service email that replies to these messages, they don't offer solutions and likely an AI message as there were errors in wording.
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October 2023 by Christine Nava
I will give them cero stars but i can't, this is the WORST, and I mean WORST place to rent a car, horrible customer service, I made a reservation with MONTHS in advance to make sure I have the car that I need, went to pick it up and they give me a really small car and I pay for a SUV, they told me to come back the next day so they have a suv for me, I was supposed to leave for vacation that same afternoon, so I have to move back everything so I could go and pick up the freaking suv, the guy gave me a minivan the next day because the didn't have nothing else, and with no full tank, I didn't care but when I try to return the car they told me that the system show it was a full tank and they would charge me 15dls per gallon, screw them I'm freaking never coming back here, oh and to make things worst the car didn't have any oil or antifreeze, we had to buy both things so the stupid minivan would be able to make the trip
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December 2022 by Vanessa De La Cruz
If I can do no stars I would’ve I renteda car using my CHIME credit card on Wednesday. Only to be told when I arrived on site to pick up the car that I couldnt use my chime card. Soooo where on this bull$&it website does it say that. It doesn’t but they quickly took my money without hesitation. Only to be spoken to in a rude way like why don’t I have a local bank. Well maybe because my local bank was hacked and my online bank catches any activity that isn’t mine. Sooo anyways they say they will post my money back to my account. Funny I don’t see anything so I call back. Only to be told that I have to wait two to three business days to get back my FN money. This is a wack company. No professionalism what so ever. Watch out everyone they will somehow screw you ALL over. Your in the rasa ppl and your acting like your to good for CHIME. I will tell everyone I know to never rent from here. EVER
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August 2022 by Eva C
Close by my city. friendly staff and help me accommodate my needs. My 2nd time renting here. No waiting total time to get the car 15 minutes out in less than 10 minutes.
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July 2022 by Sean Thompson
Terrible service I swear I reserved a car a week ago and there saying they don’t have any cars in stock have me waiting while he finds cars for me to drive I don’t understand how they don’t tell me that so I can take my business elsewhere. But now I need the car so I have to wait. I advise use a different car rental place then this
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July 2022 by Stay Out
TRASH CESAR IS NO HELP he'll smile in your face but can careless about that job are you and your safety he rented me a car without asking me if it was ok car was completely dirty to the point u couldn't see out window do to bug splats told him I was traveling I pulled car out stop and told him the tire was bald to the thread and could he switch to the only other car available mind u I had this reserved for 2 months he wouldn't do it and he looked at tired and said its not bald they are good he sad go to air port trade it NO PROBLEM call customer service they say long Beach has cars get there no cars ended up having to go to LAX and I realized tht the women in front of me was told he only had 2 cars on wasn't rentable and one was way higher in price due to 3rd row he rented me the unrentable one mind u I had a reservation
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May 2022 by Dodie Stephenson
How do you run a car rental facility without cars? This place is so unprofessional. Every car is dirty inside and out yet the owner request you to bring the car back clean or you will be charged. This car rental place is literally a slap to the face they are very rude even slightly disrespectful some of the cars smell disgusting and instead of giving the car that was originally rented to me they downgraded me and still overcharged me telling me that they were hooking me up and giving me a deal the older and the younger gentleman are very rude they did not pay attention or listen to anything I was saying do not go through Costco !! to renters don’t go through any rental service to rent from this place. Rent from Enterprise or Herts save your time and money. And actually receive what you are looking for in a car and not what you have to put up with. If I could give negative stars I would. And I ain’t contacting no one. So don’t tell me what to do. This comment is to warn anyone else that comes after me to NEVER RENT FROM THIS LOCATION!!!
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April 2022 by Jodie Trinh
IF you see this review, try NOT to rent here. They make their own rules to charge you unnecessary additional fees. We booked thru Costco & it's completely covered as a member but this Avis claims its a new regulation, FALSE! We won't be coming here to rent again.
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January 2022 by Shirley Lopez
I would give them a zero but there’s no option. When I picked up the rental it was not cleaned and had to wait 30 minutes to receive the vehicle while they half washes it. When I dropped off the vehicle the office is closed when it was supposed to be open, and spent 30 minutes with Avis national customer care to figure out what to do with the rental. Unprofessional do not use this place.
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November 2021 by Pedro Navarrete
Very convenient location, nice selection of cars, quick process
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October 2021 by Shirley Ochoa
I would give them a zero but there’s no option. When I picked up the rental it was not cleaned and had to wait 30 minutes to receive the vehicle while they half washes it. When I dropped off the vehicle the office is closed when it was supposed to be open, and spent 30 minutes with Avis national customer care to figure out what to do with the rental. Unprofessional do not use this place.
