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February 2024 by Maria De La Rosa
Closed early.Staff looks away because they don't care.
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December 2023 by Maria Villabona
Very friendly people. Brenda is an excellent worker and provides very good service ? I would definitely return.
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November 2023 by Jorge R.
Worst customer service ever !!! The manager Isaura is the worst person there supposedly she's the manager but doesn't know how to handle simple situations she couldn't resolve my problem this bank needs someone more professional then her she can't do her job get rid of her ! I've been a customer for Bank of America over 20 years Shame on your ISAURA I hope your supervisor sees this you're no good for this company look for another job !
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November 2023 by Oscar Mora
If I could give this branch a 0 would probably describe the service better,. I walked in to cash a bank of america check that was payable to me and they refused because the assistant mgr maria lopez was having a bad day as she was very rude she told me that check did not meet criteria and refused to deposit it into my account and told me to go deposit outside in atm I have an account with bank of america she just wasn't having it.
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November 2023 by Ito M.
The worst 2 tellers for over 15 ppl that's a real professional at work more than 30 min waiting
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July 2023 by PIGSTY 673
They wouldn't cash one of there own checks not helpful at all. I was wondering why this place has such a low rating and it makes sense. Unhelpful manager.
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June 2023 by Celita Ferrante
My husband decided to come into this bank to open a checking account. I believe her name was Rihanna she was very rude, giving attitude and dirty looks. When we walked in because my husband is disabled and he sometimes can be a little loud. But doesn't give you the right to treat people with rudeness. All my husband wanted was to open a checking account but he didn't have the proper forms and she was mad. She tried to schedule him a new appointment but I told her no thank we will be definitely going with another bank.
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April 2023 by Alexis O.
Worst customer service! The employees are clueless and unprofessional especially Manuel who shrugged his shoulders and basically said "we can't help you" in front of a full lobby. I'm pretty sure there's some privacy laws he broke I will be speaking to a lawyer after this! THE WORST!
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March 2023 by Enrique Peralta
Always cordial and friendly they took care of me. In a very professional and expedited manner thank You.EPB
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January 2023 by Denise Padilla
I had the worst experience today at Bank of America in Montebello The fat 1 Bri was very rude and the manager the her sidekick the other rude one isaura was also very rude and had a very bad attitude the worst customer service ever!!!!?♀️
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January 2023 by Emily RASHONE
Lazy move slowly,and long lines smh on top judgemental,,????
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December 2022 by Arthur Stepanov
What happened to the customer service at this place? There is none. I am with BofA science 2005. First time I was not able to get cash from my checking account at the counter. If someone from the corporate office at BofA reading this review, please think of an option to place Self Checkout Cashier Clerk Register , that would be more helpful than the clerk representative who had to ask her manager Maria about every question I asked her, but Maria did her part too instead of helping, she didn't her best to show me who is the real boss at this branch. Thank you Maria, I really felt like a little and helpless ant.Best of luck to all, hope you get better luck than me when visiting this branch.BofA, don't worry still will be your customer, to many bills set up through you account, would be a nightmare too switch to another bank.
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December 2022 by Louie Duarte
Never enough tellers 2 max and long lines Maneger says sorry that’s all we have and that’s it no choice there..she can help if she wanted to she can open a teller window herself. Staff is very nice
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November 2022 by Jenny E.
Worst Bank of America to go to . They have nasty attitude and couldn't cash a check from my INSURANCE but we came to the one in Gardena and they did it no problem. Never coming here again
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November 2022 by Matthew T.
TRASH SERVICE NEVER COMING HERE AGAIN RECEIVED A CHECK FROM INSURANCE THAT WAS DISTRIBUTED THROUGH BOA AND THEY TELL ME THEY CANT CASH CAUSE OF AMOUNT ?? 3rd bank i go to only one that says that check didn't clear because to new now it clears I come here and they tell me because of the amount ??? How does that even make sense had to talk to my insurance and they were even saying that's not possible and they should cash it .. horrible troll lady bad attitude don't recommend no one go here please
