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November 2023 by Isaiah M.
Very helpful, did not have to wait in line for my car. They have a wide selection of vehicles to choose from, gave me a very good price for my rental and were on call if anything were to happen on my roadtrip. I highly recommend this place to anyone looking for good deals on a rental.
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September 2023 by Katie Yang
Vehicle (cargo van) is in terrible condition. Tire was flat, door doesn’t close. Customer service was horrible. Do not rent from this location or any budget at all. Agent will put the blame on the customer instead of resolving the issue.
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August 2023 by Gloria Gonzalez
Car was not cleaned nor washed. Smelled dingy. But in the end it served it's purpose.
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June 2023 by Michelle F.
This budget is the worst car rental business I have ever been to. I had a reservation for 8AM, and they were about 10 minutes late. The lady at the front desk could not log into her system and had a bad attitude. She asked me to walk behind the desk to take a screen shot of her computer screen, since her printer was down. I explained to her that this was not professional and that I needed a rental agreement. I was not going to take a picture of her antiquated monitor. She argued that she had no other means of providing a copy. She said with a rude tone and sigh. She then said the car still needed to be washed! I saw an employee pull out a scratched black suv that was filthy! I asked her if that was the vehicle she was giving me? There was no way I was taking that car, I could only imagine how unsafe it could also be from the looks of the exterior. I'm sure they don't maintain the servicing of their cars.I told her just to cancel my reservation and I left. I do not know if they are the owners or just employees of budget. If they are owners, budget needs to rethink who is allowed to have ownership.Also, the front office was dirty and had hand made signs on the walls. Lady was also rude to every customer who walked in. Luckily, I was helped by Sophie from Budget's customer service department who took my claim and correctly cancelled and refunded my rental.
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May 2023 by Jazmine Q.
I told the Indian lady for the rental contract and what she added but she didn't want to show it to me since the bill was too high for 2 day rental it was almost $400. I asked for the receipt and she told me there ink ran out. Like foreals??? When I got the 2023 Mazda brand new car it shows that the left rear tire is flat. I told them and they told me to pump it at the gas station. I felt like I got overcharged with bad service by these greedy unprofessional employees. This is the worst rental place to rent a car. I will never go back here ever again. Save yourself and go somewhere else.
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April 2023 by Adriana A.
I have a reservation for 8am rental car pick up and Avis Budget not open yet. It is now 8:10am and nothing. Very unprofessional to have at least 5 customers waiting. If they are not going to be open at 8:00am like the business hours state right on the front door they need to change this.
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April 2023 by L T Luu
Bad customer service! The boy was rude and disrespectful! Not recommended!
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April 2023 by Hugo G.
They never have anything available even if it is booked and ready for you to pick up, they call or won't even call to let you know that they don't have any trucks available, how is it still open?
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October 2022 by kevin coronado
They charge way too much . I only drove the car 20 miles and they charged me an extra 20 bucks because I didn’t fill it to full . The cost of the gas was really only 4 bucks to fill and they penalized me for not bringing it the same . Like you should be more than happy a 24 year old only drove your car 20 miles and brought it back . Because my mechanic ordered the wrong part I had to bring the car back . 16 bucks wasn’t worth my time I had to go to work and took the penalty hit . Not coming back here . They always charged me 167 without the penalty and 187.50 with the penalty. Go to enterprise they’ll only charge you 80-100 bucks a day
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July 2022 by Parisa Heravi
I had paid all amount upfront for my parent's travel. Initially they didn't give them the car because the money was paid from my card and not theirs. Then they canceled my reservation and instead of giving them the same deal, charged them 400$ more than what I did for the same car. Why didn't you give them the same deal I got when I paid the whole amount upfront???????This is so absurd and disgusting that it bears repeating.
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June 2022 by phills1045
Worst placed ever. We had an appointment to pick up our vehicle at 9:00 and the guy opened the office at 10:30 a.m.. Even though it says open from 8-5. The older guy was very unhelpful and at the end I was overcharged $90. dls. Now I'll have to go through a lot of back and forth to make them refund me. Save yourself a headache avoid this place.
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May 2022 by Ernest Esquer
Rented a car beginning of May, quick in, quick out. Was given a very nice Camry, beautiful ride, customer service was top notch, friendly,extremely accommodating and had vehicle ready as promised. Renting from them again mid June
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April 2022 by Jeremiah E.
Do not come here! I reserved a 16 ft truck a week in advance. Come move in day all excited they had a 12 ft truck parked out front for me. I go into the office and tell him I am here for the 16 he acts surprised as says he doesnt have one but he has this 12 ft one for me. I replied by saying that I needed the loading ramp due to my bad back. he suggested that ide pay more for the 26 ft, which will not fit where i need it parked while loading. then he suggested again that i just get the 12 ft and said that i could just lift the fridge and slide it in the truck meaning ruin and damage the fridge! lile what the actual f$-?@!!! he also blamed it on corporate, which i called later who blamed him. this is absolutely ridicules! F for business and F for customer service! i called Uhal and they were able to find me one that suits my needs go to them not budget...
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March 2022 by Priscilla Araiza
Workers seem like they don't have a care in the world, cars look unkept and where are the cheap prices, lol
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March 2022 by Mike Blair
Absolute joke of a operation. Reserved and paid ahead for the car. Showed up and they had no cars available… lady worked there didn’t seem to give one single care about it.