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February 2024 by Patty And Sergio R.
The customer service is out the door employees do walk past you and never greet or ask if you are doing ok. H&M might as well have self check out .. the employees working here look obligated to do their job .. lately their clothes isn't stylish anymore ..
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January 2024 by Veronica Hernandez
Love that they will take a bag of donation clothes and give you a 15% discount on the same day purchase or you can use it next time if your not shopping that same day .
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December 2023 by Oscar Diaz
Big clothing store for all ages, although they offer a larger section to women's clothing. The clothing is nice, fashionable and less expensive than department stores. I really like the prices and style of clothing presented. Service is very friendly.
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December 2023 by Save The Earth
Hi, The person (woman) who served me was rude and had bad service. I had to ask for my receipt and she gave it to me in a bad way. I am putting this so they can locate the person and get their attention and be nicer to customers if she has problems or she doesn't like her job, it's easy for her to quit and that's it.
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November 2023 by Green Tea
I saw a piece of clothing on a mannequin and couldn't find it so I asked a girl with shoulder length colored hair where I can find it. She corrected me that it was not a top but lingerie in the lingerie section with a pompous attitude. I felt extremely embarrassed and unwelcome.
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October 2023 by Laura
Always like h&m. Sadly no pregancy clothes, so bit disappointing on that
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August 2023 by Rosy Donnadiew
Thanks to this store, I found a very nice clothes, big sizes, good prices and also they have a nice kids working there
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July 2023 by Brian Morales
The Disney collection is a part of me I always let not accept but I admire the collection spotting Me to receive to cook cash
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July 2023 by Janney A.
I do not come to the Montebello Mall, but since the H&M in Arcadia was closed (or I thought it was) I decided to stop at this location. I had to return a top I bought at the Santa Barbara H&M because it was too small. When I got there, I asked one of the associates if they had the top I was looking for and explained I needed to exchange it. She told me they did and she walked me over to where they were. I checked out the ones they had but they did not have the size I was looking for. I made my way back and told her I was leaving and thanked her for her help. She told me she thought there was one in the fitting room and she could check for me. I was in a rush so I told her it was fine. I had mentioned I usually go to Arcadia, but it was close. She let me know that location was open now. Even though I did not get what I was looking for the associate provided great customer service and tried her best to help me out. I do appreciate it! Thank you so much! I did go to the Arcadia location and service was not as great as the Montebello one.
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July 2023 by Lino Campos
Unique finds at affordable prices
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July 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some stuff from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour (duh). They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive since it is located inside a mall. Lots of parking spots for you to choose from. Take your pick. However, the lot can get very full very easily and quickly. Staff: The staff here are very friendly, kind, and helpful. The store itself is very clean, neat, tidy, and organized. They accept both cash and credit cards. There is no credit card minimum.
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May 2023 by Katherine Rincon
Cute clothes for kids at great prices.
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March 2023 by Checo
Great products good prices
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February 2023 by Victor C.
I usually go in to H&M and don't get any help. But, I went in to this location and Miguel was very helpful and knowledgeable. Very professional. He also had a great look.
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February 2023 by Joselyn Luna
Love it has the greatest pants and shirts
