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November 2023 by Anomaly Diaz
I am writing to express my deep disappointment with the recent customer service encounter at this store.one week ago I attemoted to return an item,only to be informed by the staff that, due to shortage of giftcard, only an exchange could be made. Or I can wait few day until the giftcard restock.So, today I tried again and the staff tell me same thing happend. I told them I came here for second times, if possible for a cash refund since you don't have giftcard for me, they refused to comply at the begining and use sucks excuse to said: system won't let me process that.Moreover , the attitude displayed by the store manager was highly unsatisfactory, as there was a clear reluctance to process to refund, creating an unwelcoming environment for resolbing the issue. He told me can refund cash for you this time but no more for next!! Also try to ask me keep it because the item is cheap! I said because you don't have gift card so that I ask for cash to insist which I think is reasonable.He said its company is wrong ,not his fault. Well, I think he should find ways to solve this problem instead of defending youself. As store manager, you should know how to deal with customer, however he looks like a clown and thinks I'm humiliating him.I trust that company should take the necessary steps to ensure that such custmoer service shortcomings are addressed promptly and effectively. It is imperative that customers are treated with respect and provided with the service they deserve. And I strongly suggest that the store consider replacing the current manager to ensure a more conducive and customer-friendly environment in the future.
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May 2023 by Dominick G.
Today I walked in, to buy the Jordan retro 3 lucky green size 11 as the employee is about to hand me the shoes another employee approaches me and tells me. That the shoes are on hold for the manager. I was like wtf they probably do this often and they probably do the same when they have raffles. I will never go back to a Shoe Palace ever again.
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March 2023 by Michael Hurtado
Noticed the manager from this store is backdooring pandas. Saw him sell a pair of pandas but was only selling to people who I noticed r his family members. Crazy and another reason why I stopped supporting shoe palaces.
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February 2023 by Abraham Oliva
To bad I couldn't give them a 0 star I walk in the store no employee acknowledged me or even went to ask if I needed assistance they were like 3 employees free and still didn't even bother to ask if I needed assistance literally i was going to buy 3 pairs of shoes since I nobody help me Ijust walked out and went to foot locker were I end up buying my shoes.
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January 2023 by Adrian O.
All of the stores in the mall opened promptly at 11:00 am and yet they are still close as of 11:21 am. How does corporate feel about this? It's not like the rent is going to pay for itself but they need to be open for people to actually buy from them. There must be a good excuse for this but why today or does this happen everyday?
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January 2023 by Tentay P.
It's already 11:30am and the store is still closed. They are supposed to open at 11am. Came here early so I won't be late for work. Will probably come back another day.
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November 2022 by Daya Dejuan B.
I've been to many Shoe palaces but this location In Montebello never seems to disappoint. Everybody is alway's friendly & most important willing to help the customer. I'll always make the extra drive to shop with them guys. Appreciate it... Daya Dejuan B.
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November 2022 by jason nichols
Good service okay
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October 2022 by Doreen F.
I love shopping at this store every sat i come in and buy shoes for me my hubby and kids, the sales girl, ARLETTE is so nice and very helpful ,she found me a pair of shoes in the back that were my style and my size,so i didnt leave empty handed. I highly recommend this store for nice shoes and exellent service.
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June 2022 by Pasquale Bartoli
Good footwear, nice but not for me. More younger people
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April 2022 by Ivon Martinez
Another favorite shoe store! I need a discount ?
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December 2021 by Sal A.
I have been shopping here for quite sometime. The employees are friendly and welcoming. Always willing to lend a hand.
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October 2021 by Michael H.
As soon as I walked in I was greeted and helped out by Juan. Checked me out with ease and help me find everything I wanted. Overall 10/10 customer service. Also got two pair of shorts (amazing quality) for a great price!
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October 2021 by Lourdes S.
Juan was very helpful! Great customer service will most definitely come again and buy my shoes here! Very professional.
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September 2021 by Gracie M.
REALLY REALLY BAD SERVICE! The employees/workers here are no help anyone could literally walk out of the store with an item and they wouldn’t even noticed I was waiting one hour and never got help finding my shoe size very disappointed call me a Karen idgaf
