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October 2023 by James GUO
my wife and I purchased 3 shoes at$216.01 in this store on 10/22/23 at5:50 PM and then we returned and want to refund within a hour. the manager Randi ,ID number 402088, refused to refund and lied to me this is a final sale! there is no sign and label in the store showing so. when I purchase, I asked him return policy, he told me within 30 days and in the box and no wearing. he never mention this is final sale. the worst part, he can't answer my question directly and make this refund, then He called 2 security took us away. then I did filed compliant to the business and this bad service. Steve Madden has the worst service and lied to the customer. I will send my compliant to Edward Rosenfeld, and Amelia Newton Varela by asking both of them why Steve Madden treat customers so bad?
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October 2023 by Guo j.
sales in this store is terrible and not helpful. Asking for shoes try on and waiting for more than 10 minutes
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September 2022 by jocelyn escobedo
STAFF WAS SUPER FRIENDLY AND SWEET! GOT SOME BOMB HEELS FOR CHEAPER THAN WEBSITE.
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September 2022 by angel chavez
Nice shoes
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July 2022 by Damian S.
Great Place to eat shoes and bdndndndndndndmdmdmdmdndndnjdjnwirh with bbq and honey mustard
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May 2022 by Mauricio Pacheco
BOUGHT SOME PAIRS OF NICE SHOES FOR MY BEAUTIFUL GIRLFRIEND.
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December 2021 by Ophelia W.
Assistants here are not friendly, kind of stuck-up. I asked to try on a shoe and it was like trying to get a meeting with the Queen of England. Prices are marked up, you can get way better deals just going to Nordstroms or Macys or something. Skip!!
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May 2021 by Geovanni Martinez
Today is 4/18/2021. The website for Steve Madden says it opens at 12pm on Sunday. I waited for 15 minutes outside the store before anyone decided to open the store. How do you expect to be in business if you can’t seem to open on time. I’m disappointed in the lack of unprofessionalism of the staff. I expect stores to abide by the hours of business.
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February 2021 by Samantha Gonzalez
Great deals and sizes, and designs.
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September 2019 by Elizabeth M.
If you can avoid this store do it. The hassle of dealing with these employees isn't worth it just order online.
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June 2019 by mar chrly
Comfortable sandals,hung out this summer, take a look I was surprised to see good variety of models for summer
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May 2019 by Alexandra M.
I need to give 5 stars to the the associate the helped me yesterday, I believe her name was Diana-- working the closing shift (I really hope I remembered her name correctly). When I would ask to see a different shoe style/ size she was super friendly about it and didn't make me feel annoying (even though I probably was). Kudos.
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April 2019 by Belinda Arlington
Awesome boots well made
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November 2018 by Khaleesi 1.
I thought for sure I'd find Steve Madden at The Shops in Montebello on Yelp, surprisingly they are not. But the service was so exceptional that I had to create/ write a review. I initially went to the mall for another store, I just happened to walk by SM, so I popped in to ask for a specific shoe I had seen online. Nancy immediately greeted me when I walked in, she checked her inventory and said she didn't have it but would happily order the shoe online for me. Once there, I started looking around and I wanted to try on a few shoes. I'm in between sizes, so she brought out a handful of shoes, and in different styles. While maintaining a positive and happy attitude. Not to mention, she was dealing with other customers and checking people out as well. There was another employee there, but she wasn't really doing much. Kind of strange. Anyhow, I've been to other SM and have asked/ looked for the same shoe and I haven't received the same type of great service as I did today. I'd definitely go back to this location, all thanks to my positive experience with Nancy.
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June 2016 by Pam Gordian
Girls are so stuck up and rude! Not helpful at all!!! Asked about a shoe and didn't even help me out!
