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March 2024 by Julie Reyes
I booked an online appointment, online I checked I needed hair color stylist did not respect my appointment, I checked in and the stylist came to me and told me she did not have time for me because I booked the appointment online. The day before they called me to confirm my appointment.I feel disappointed at JCPenney Salon and the stylist.Stylist: I booked an online appointment, online I checked I needed hair color stylist did not respect my appointment, I checked in and the stylist came to me and told she did not have time for me because I booked the appointment online. I felt disappointed.
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May 2023 by Cynthia
Love my hairstylist Lillian! America's BEST !
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May 2023 by Cynthia Loucks
Love my hairstylist Lillian! America's BEST !
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May 2023 by licet chavez
I DO not recommended this place my daughters hair for prom yesterday looked like my 6 year old was the stylist.. my daughters was devastated cried for a whole hour in the restroom and refused to go to prom ..it was horrible! a day to remember became a nightmare .. omg her hair was soo frizzy too even I could have done a better job .. oh oh and she didn’t even do what my daughter asked for .? thanks JCPenney
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April 2022 by Jeanette Martinez
I love going they did my hair
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February 2022 by Jesse A.
Gilbert is a miracle worker! He is so nice and funny. He really knows his stuff. He turned me from having Texas chainsaw massacre hair to making me feel beautiful again! I no longer look like I stuck my finger in a light socket! He brought back my natural curls! I thought they were lost and would have to get a perm to get them back, he also corrected my hair color. I can now show my face in.public, my family is no longer embarrassed to be seen in public with me! Ask for Gilbert, you won't be sorry!
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January 2022 by Adela Magana
I scheduled hair cut, roots coloring and highlights...haircut was horrible one side was shorter than the other side you can't see any highlights the job was horrible overall..I had to go to another salon expend more money to get it fix... please don't use Marinas service.. don't know what she is doing.. I was telling the teller when I was paying 240.00 that I was not happy with the job she ignored me..they didn't care..Services: Hairstyling
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January 2022 by Hailey Contreras
Hairstylist was super nice the price was reasonable and it was super clean I will definitely come again
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December 2021 by Michelle Rodriguez
Had 2 appointments today at 12:30pm. Showed up on time. They said, “She’s running a little late.” I said, “ok like 5, 10, 15 minutes?” “No. She’s going to be like 30 minutes late. Do you want to walk around the mall?” I couldn’t believe it. They called me yesterday to confirm, twice! I’m there. Nothing. Unprofessional. I cancelled both appointments. My time is just as valuable as theirs. No thanks JCP.
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November 2021 by Esther V.
I will give two stars only because the stylist was friendly and conditioned my hair well.. otherwise did not give me what I asked for, specifically to lighten my hair..like I had it before..AND for charging me $250! I showed her this picture..she could of explained blah blah blah BUT I've had other Stylist do what I wanted for $150. So when I spoke to the manager she said oh so you wanted HILITES instead of LOLITES.. let me go fix the price for lowlights..duh!!!! Not even an apology..very unprofessional..never will I give them my $$$ again!!
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November 2021 by Samantha Gonzalez
Awesome from what I saw, pre-pandemic, 2019 summer, and cool products.
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October 2021 by Linda S
I came here because my daughter and husband needed to get their hair cut. The lady working there was extremely rude and refused to cut their hair. She claimed that she couldn’t because she was “busy” but there was no one there. She’d rather continue talking to her colleague instead of assisting paying customers. I will never come here again. Definitely don’t recommend.
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August 2021 by Darlene Reyes
My daughter went in for highlights and it was all wrong!! she went back to get them fixed she was told she had to wait a couple more weeks, when she could have been told this in advance before wasting her time going, then she finally goes in to get it fixed and they said it would take 2hrs they took 4!!! the employees were talking about how bad of a job the original stylist did, very unprofessional, then when I get there they tried to tell me it was done right but needed more product. Grown lying adults is the worst. I already had an appointment for my other daughter for color and she had a 2pm appt has been waiting for two hours now to get her hair done... to top it off I been calling the dam place to complain and no one answers, mind you my daughter is there now and she states there are employees there at the moment, no one is bothering to answer!! very annoying an unprofessional especially for the prices they charge. Why bother with an appt if they are gona pull this S***Service: Hair colouring
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July 2021 by Mariah Q.
My staylist was the best her name was Mariana, She was very helpful and guided me on all the steps she was about to do and she was very welcoming and friendly. She did amazing job I will definitely come back for another treatment and styling by her. Everyone was professional and welcoming best so far. Everything was clean and I give it 5 start rating
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June 2021 by Rox S.
PSA: the SALON by Instyle JC Penney has NAIL CARE . I got a gel manicure and pedicure from the AMAZING Gabby! She's truly an artist and took great care of me. I was so happy to find out they use OPI and Gelish, which are my FAV!!!! She was very clean, thorough, and made sure I was happy with my nails. I never knew JC Penney offered this service and I'm so glad they do! The prices are very affordable and Gabby will treat you right! She books up very quickly so I suggest making an appointment ASAP!
