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February 2024 by 高橋李絵
Ricky should be fired. The service quality is bad.
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December 2023 by Ab Raham
I tried calling them but they never picked up so i went to the bank but the staff was not very welcoming and helpful at this location.
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September 2023 by Yessica Salinas
Bad service, they don't give you the attention that the client needs.Mal servicio.
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August 2023 by Sabrina R.
I've been coming to this branch for almost a year now. I always come and exchange a few thousand in ones maybe once a month sometimes not even that. Come to find out now they put a limit on how many ones I can exchange or put into my account. The first time they told me this was because the line was long and they did not want to hold up the line. Today the excuse was because they only had one associate working as if it's my fault they're short staffed. It's an inconvenience to have to drive to another bank just to be able to deposit my money into my bank account. Every time I walk in I feel uncomfortable as if I'm not wanted there or as if they do not want to assist me. This will be the last time I step foot into this branch again.
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July 2023 by John H.
ATM took $300 from me in a deposit and the ATM might have not added it to my balance. It was useless and helpless. I'm not sure if it was ever credited at all. I don't think the employees care if they take people's money, time, and inconvenience with the issue of waiting on bills or other payments. It happens, still a major and trustable bank, haha lol.
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May 2023 by Hiroshi Nagoya
Quick service with not so many people at this time ?
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December 2022 by Poorman’s Closet
Their contactless ATM never works. If need to make a quick ATM transaction without your debit card, then you should look for another branch.
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May 2022 by Aimee G.
Please don't use ATM machines on this location. I first used the drive thru in January and the Atm machine on the left ate my money on a Friday. So this time , I decided just to use the walk-in ATM inside and it was fine until May 13th when The machine took my money again on a Friday. This time , I woke up on a Monday, with no temporary credit and my bank balance was below $1000. That's the reason why I made a deposit on a Friday to cover bills. why doesn't Bank of America fix their machines . Another customer told me that this happened to her too in the same machine. I am still waiting to get my CASH credited .
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April 2022 by Cisco Lee
My mom needed to have bank statement send to her house. She went to this Bank of America and asked for help. Since she doesn't know how to use computer so she had me talked to this representative over the phone. He was very rude and terse with his attitude. Bank of America needs to provide better training for its employees at this location.
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April 2022 by Mia Yamaguchi
The stuffs don't want to try their's costumes, were very rud
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April 2022 by D H.
Okay first Bank of America I know you folks steal money. How in the hell did Wells Fargo took 1.2k from my checking account. Second I asked for refund and reversed????! Into negative on top of that you guys manage to overdraft me 6 times in one day without notifying me. I'm done with you guys. Switching to chase
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March 2022 by Joel A.
I am leaving this review as a warning to all B of A customers and potential future customers. YOUR MONEY IS NOT SAFE WITH B OF A!! I had $14,580 stolen from my B of A account, out of the ATM at the Northridge location. I filed a claim with B of A, & it has now been rejected 5 times!!! I was in Maui from Oct 7th. 2021 until Jan. 24th 2022. Between Oct. 7th & Oct. 21st, someone withdrew $14,580 out of this branches ATM, despite the fact that I was 2,500 miles away, in Maui...and so was my debit card. I provided the bank with my boarding pass, credit union statement from the time-frame this fraud took place, and all sorts of other info to prove I was 2,500 miles away while this occurred....and it's still being denied?!?!?! Clearly someone had a skimmer on their ATM machine & stole all my info, made a copy of my debit card, and withdrew all my $. I wouldn't be surprised if a bank employee was in on this scheme either, considering how absolutely useless the employees have been in helping me. They're very clearly hiding something & don't want to get caught. Not 1 fraud alert. Not 1 notification. Nothing???? Now the bank has repeatedly denied my claim, so my only option is to absolutely obliterate B of A via every avenue possible (social media, news outlets, etc.). I have also contacted a lawyer, so I will be coming for B of A in court, for far more than the $14,580 that has been stolen from me. Bank of America are a bunch of criminals & frauds, and if you choose to bank with them, be prepared to regret your decision. You'd be better off going to any other bank that isn't a B of A. This wouldn't happen at any other bank except a B of A, because B of A is basically a criminal organization that is getting away with fraud, amongst a slew of other things. Their claim department is living in the 90's. They only receive your info via fax or if you mail them q letter...no emails, no phone calls, NOTHING! HOW IS THA POSSIBLE?!?!? I've spoken with the claim department call center who literally tells me "That's the way we do it. We don't even speak with the people who work on the claims." -- What this tells me is that B of A absolutely does not care about it's customers, nor making things right should something happen to you like it did me. They are q despicable group of cowards who need to be taught a very very valuable lesson, and I plan on doing that, in court. Bank of America, you should be absolutely disgusted and ashamed with yourselves! You have no integrity or honor & every location deserves to be shut down immediately!!! I will bo posting a similar review on every single B of A location across the United States to make sure everyone knows not to do business with B of A. They have gone as far as trying to have my reviews removed, but I will not stop until they have to answer for what they've done. If you're a B of A customer, you should pull all of your money out immediately and go to Chase, a credit union, any banking institution that is not Bank of America. If you're considering using B of A, don't...Do yourself a favor and go ANYWHERE else.
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December 2021 by Chris D.
This place need to hire more tellers, came in at 10:30 am and the line was to the entrance with ONE teller working horrible service .
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December 2021 by Susie Cho
Was in line and there was a really sweet elderly lady in front of me. I know that it can be frustrating when there's difficult times communicating, but the poor old lady cant help that she probably has hearing loss. Karen the BoA representative working with her kept yelling at her rudely, not being patient, rolling her eyes, being impatient (line wasn't even that long). I hope she sees this and has a change of heart to be kinder to our elderly.
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December 2021 by Cathy deLuna
I spent over 5 hours trying to call yesterday, went all the way to corporate office and no help. I do not do social media. If I weren't old I would move my account to a bank who really cares about customers, obviously BOFA could care less. Would save a lot of money if they just take all the phones out of the branches since no one knows how to answer them anyway. Don't tell me they are that busy as I have been in the branch and heard phones ringing and watched as the workers just stood around talking and laughing with each other. I am fed up.I don't do facebook, twitter or any other social media so it would be nice if BofA would extend their customer service (such as it is) to all their customers and answer their phones.
