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September 2023 by Lino Campos
A little compact and complex for shoppers but you'll find what your looking for the most time.
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August 2023 by P Luna
The young lady at the register was welcoming and had great customer service I will definitely come back to this location
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July 2023 by Ernest Gonzalez
They close till 9pm but still locked the doors. Still serving customers inside. The employees didn't bother opening the door for me. Bad Customer Service.
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July 2023 by Jessica C.
Walked in around 5pm Saturday, not at all busy. We were not greeted or asked if needed assistance. The assistant manager, a big guy unboxing in the front (pretending to work) and a girl at the register chit chatting and laughing away. My husband and I go to the back to look at some fitness gloves and heavy bags, no workers around. We pick up a slip for a big item and take it to the girl at the register. She asks us is someone bringing it to you? We are like who would bring it to us, there is no one around in the back just the three of you here in the front. She tells us that we are supposed to tell someone to bring it from the back. At that point I'm so infuriated and I just calmly tell her, well you tell someone. She tells the big guy who was standing around pretending to work, he goes to the back and comes back to his boxes and says nothing to us. We are standing there for a bit, when finally the assistant manger asks us what we needed. He goes to the back and finds that they only have the display item and if we want that one. I asked him to call another location and he only found it in the Downey or el segundo location. They have a sale and have a bunch of the slips in the back for just the one display item in stock, so ridiculous. Customer service here leaves much to be desired. Why as a customer do I have to work so hard to get some assistance. If the employees don't want to help and just want to be lazy, then items should be easier to access.
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June 2023 by Ed M.
I was helped by Albert, Mayra and their team at the Big 5 in Monterey Park, CA. I would like to thank them for their kindness and willingness to help. They went above and beyond to make sure I found was I was looking for. They provided excellent customer service. I appreciate their help and look forward to going back in the future. Thanks once again!
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May 2023 by Mayra Loera
Very rude employees !! they had a signin the door with there hours and it said 9am to 8pm they website said that same thing, and so we drive there and they open the door and they girl very rudely said we open at 9:30 and I said you have a sign at the door with a different hours ?
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May 2023 by Walter Dzieman
Love this place great service always!!! Gali, Rudy and Rita were wonderful and the Manager Albert was very helpful!!! Love this store!!!
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March 2023 by Benjamin Carrillo
Nobody in the store offers any help to find the products you're looking for. Bad customer service.
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February 2023 by William Stanton
Had everything I wanted and on sale. Thank you!
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February 2023 by Douglas Wells
The size (& selection) seemed smaller to me than the Alhambra Big 5 store, but the staff was pleasant enough and they had the boots I wanted and they were on sale so I got them at a price lower than the "Super Value Price" printed on the shoe box by the manufacturer (RG = Response Gear). Like all Big 5 stores they have coupons for 10% off your next purchase if you give them your email address (so they can email you advertising and coupons).
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January 2023 by Rodolfo Ojeda
Nice customer service very helpful ? store fully stock
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January 2023 by Victor Velarde
Great items and prices. Helpful clerks.
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January 2023 by Uriel Juarez
This place was well stocked and had friendly employees
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November 2022 by Edmund Lara
The Prices Are Very Reasonable And The Staff Are Friendly, And Helpful!!... ?
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November 2022 by Cool kid 123
I was a secret shopper here on October 20th 2022 and I arrive at 10:15am. Walked around and looking lost and not one of the 5 or 6 workers that I passed by greeted or offer any assistance. They were all women except for only one young guy that gave dirty looks. I will go back again and do another survey.